Metro Auto Rebuild
🚗 Auto & Repair · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle was damaged while in the shop's possession.
Unnecessary or questionable repair recommendations provided by staff.
The repair work was incomplete and communication was poor.
Repair shop delayed service and demanded duplicate payment for insurance claims.
Long wait times and unprofessional staff behavior
Front desk staff provided poor customer service
Shop failed to repair vehicle after wasting months of customer time
The final repair cost exceeded the estimate by one thousand dollars.
Final repair costs significantly exceeded the initial estimate provided
Staff member was rude and dismissive regarding insurance and scheduling.
Business failed to complete repairs and is unresponsive to communication.
Staff exhibited rude and passive-aggressive behavior regarding repair timelines.
poor paint quality, delayed delivery, and unhelpful customer service
Excessive repair delays and poor communication regarding vehicle status
Poor paint quality, unresolved mechanical issues, and damage during repair.
Business reply on Google
Good afternoon Alex, I am sorry to hear that you had anything but a great experience. We take a lot of pride in our work and want all of our guests to be happy with there repairs. I would love the opportunity to correct the issues with the car and we are happy to provide a rental if you need one. I understand you may not want to use us for future repairs but would like for you to be happy with the past work performed. Please call or email us and we can get you taken care of whatever it takes.
Vehicle repair has been delayed for over three months
Excessive wait times and poor quality of vehicle repair work.
Business reply on Google
We are sorry to hear about your long wait Steve. We normally ask our vendors to pre fax the invoice so that checks will be ready at delivery. The exception would be if you were delivering used parts that require inspection prior to payment being processed. Please give us a call and ask for Sean to explain your situation further for you and your friend. We always are striving to provide a better experience for our guests and vendors.
The business issued unauthorized charges and provided misleading invoice estimates.
Business reply on Google
To all of our past, present and future guests, We here at Metro Auto Rebuild want to make everyone aware we have recently had a string of fake reviews posted by a disgunteled 3rd party vendor. We are working with Google and Yelp to have all these reviews removed. Please feel free to contact us with any questions on the specifics. Thank you for understanding. Your Team at Metro
staff failed to assist customer for forty-five minutes
Business reply on Google
To all of our past, present and future guests, We here at Metro Auto Rebuild want to make everyone aware we have recently had a string of fake reviews. We are working with Google and Yelp to have all these reviews removed. Please feel free to contact us with any questions. Thank you for understanding. Your Team at Metro
Staff member overcharged customer and processed unauthorized duplicate credit card…