Metro Diner
🍽️ Restaurants · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Takeout orders are left unattended on the shelf for too long.
Business reply on Google
Hey, Abror sorry for the disappointing service you received. We treat all our guests equal rather its dining in or take out. We strive to accommodate the best service possible. Email me at [email protected] to further assist you with this
Incomplete food delivery orders with recurring service issues
Business reply on Google
Hey John, Sorry to hear about your order with us that only have the order was received we do our best to treat are guess with 100% satisfaction rather its dining in or take out. Will you please call our location so we can get you token care of for the troubles you had. Hope to be hearing from you soon.
Waitress displayed rude behavior and threw food on the counter.
Business reply on Google
Duval am sorry for the experience you had with us and very disappointed that you were treated in a very disrespectful act. Will you be willing to give me a call at 904-425-9142 my name is Scott to further discuss this matter. I truly want you to always dine in with us and to have no regrets. Hope to hear from you soon
The fried chicken served was undercooked and bleeding.
Business reply on Google
Hello Jane. I apologize that your experience with us didn't come out as great as it should have. Could you please email [email protected] so we can have a better discussion with this matter, I truly don't want this visit to be your last, I truly hope to hear from you
Raw pork served with poor staff attitude and unsanitary bathroom conditions.
Business reply on Google
Hey john, am sorry to hear that your experience with us turned out in a bad way. If you would reach out at [email protected]. To make this right for you. I definitely don't want this a 1 and done visit from you.
Incomplete order and poor food quality for the price paid.
Business reply on Google
Rick, we are so sorry to hear your to-go experience went this way. You are correct, the family meal should come with four servings of each side and it sounds like you were shorted some sides. If you'd like to email us at [email protected] or come talk to us in person with one of our managers on duty, Sarah or Scott, we would love the opportunity to make this up to you.
Customer forced to wait outside in cold despite available indoor seating.
Business reply on Google
Tricia, we're sorry to hear your experience went this way. When we are on a wait, we seats guests first come first serve. If you request a new seat after changing yours, you will be added back to the list to not jump the people ahead. Thank you for understanding.
Kitchen manager was rude and hung up on the customer
Business reply on Google
Joseph, we're very sorry to hear your experience went this way, we strive to treat all our guests equally whether it be in house, to-go, or over the phone. Please reach out to us at [email protected] so we can hear more about your experience and conversation and hopefully resolve this for you.
unfriendly staff and slow service with poor food quality
Business reply on Google
Azraa, I'm very sorry to hear your experiences went this way, this is not "The Metro Diner Way" we strive so hard for. I would love if you would try to give us another chance to make it up to you and possibly hear more from you if you would be willing to reach out at [email protected]. We hope to hear from you again soon.
The fish and chips were cold, soggy, and poorly portioned.
Business reply on Google
Alexi, I am very sorry to hear that your experience with us was not up to the Metro Diner standard! Please email us at [email protected] so I can hear more about your visit and hopefully entice you to come give us another try.
The meal quality and portion sizes were poor and overpriced.
Business reply on Google
Jimmy, thank you for the review we apologize for your experience. Please give Chris Wade a call at (904)425-9142 we would love to make this up to you and win your loyalty back
The order contained incorrect ingredients and stale hash browns.
Business reply on Google
T Bee, thank you for your review. We're sorry to hear about your recent visit with us. Please give Chris Wade a call at 904-425-9142. We would love to make this up to you.
The food was poorly prepared, flavorless, and greasy.
Business reply on Google
Sido we are very sorry to hear about your experience. Please reach out & let us get you back for a 5 star visit. [email protected] or 425-9142
Latex glove found in food posing a severe allergy risk
Business reply on Google
Niyah and Mia, thank you for your review, We apologized for the foreign object in the shrimp and grits. We tried to make it up to you but unwilling to accept anything. We don't try to down play anything and we assure you this doesn't happen all of the time. Again, we sincerely apologize for any inconvenience. Please call Chris Wade at 904-425-9142.
undercooked raw chicken served on plates
Business reply on Google
hello Chari, I'm very sorry to hear about your chicken & overall experience. I would love to bring you back again to give us another chance. Please call 904-425-8142 or email at [email protected]. thank you, Chris Wade
Undercooked omelette and soggy bread caused by leaking liquid.
Business reply on Google
Lane, thank you for your review. We sincerely apologize for your experience, especially after coming from dialysis. Please give Chris Wade a call at 904-425-9142 so that we can make this right for you.
The meal had insufficient bacon and cold fries.
Business reply on Google
I am very sorry to hear about your experience. If there is anything we could do to make your experience better, please let us know. [email protected]
Incorrect order preparation and poor food quality.
Business reply on Google
Myamyckel, thank you for your review. We apologize for the experience that you had today. We would love to make it up to you and gain your trust in us again. Please give Chris Wade a call at 904-425-9142.
The omelet was greasy and inedible.
Business reply on Google
Andrea I am very sorry to hear about your omelette. Thank you for taking time to let us know about your order. Please reach out to me Chris Wade. [email protected]
hair found in delivered pancakes
Business reply on Google
Myla thank you for y our review. Our apologies on the outcome of your pancakes. We would like to make it up to you. Please give Chris Wade a call at 904-425-9142.