Metropolitan Market West Seattle (Admiral)
🛒 Retail & Products · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Prepaid catering order for event was not prepared for pickup
Deli staff ignored customers and lacked proper service coordination.
The price of the tabouli salad is considered excessively high.
The store sold rotten tangerines and unripened chestnuts.
Transaction was not voided after customer could not pay deposit fee
Business reply on Google
We appreciate you for bringing this to our attention. We're sorry to hear about your experience. If you're open to discussing your experience further, please contact us at https://metropolitan-market.com/contact/ and we will work on addressing the issue.
Staff member was aggressive and discriminatory during a service interaction.
customer reports being racially profiled by security staff
Security guard followed customer around the store
Advertised products are consistently unavailable and staff are unhelpful.
Premade floral arrangements wilted prematurely and staff provided poor customer service.
pre-ordered floral arrangements were not ready upon arrival
Staff racially profiled and falsely accused a customer of shoplifting.
Staff allegedly racially profiled and followed a customer based on skin color.
Customer overcharged and required to wait in line for a refund.
The fried chicken was dry, flavorless, and overpriced.
staff repeatedly accused customer of theft and refused service
Business reply on Google
Hello Hayden, we appreciate your feedback and would welcome more information if you feel comfortable sharing. Please send us a message at https://metropolitan-market.com/contact/
Inefficient checkout service and unfair treatment of customers in line
Business reply on Google
Hello Walter, thank you for sharing your experience. Outstanding service is a point of pride for Metropolitan Market, and we would appreciate your help with this coaching opportunity. Please message us at https://metropolitan-market.com/contact/ and we’ll get back to you the next business day.
The poke bowl was excessively salty.
Business reply on Google
Thank you for sharing Max. We hear you and would like to know more. Please message us at https://metropolitan-market.com/contact/ and we’ll get back to you the next business day.
Customer service quality has declined over the past year.
Business reply on Google
Dennis, thank you for sharing with us. Our goal is to provide outstanding customer service experiences for our customers; we want you to enjoy your time in our stores. We have shared your feedback with the directors and leadership team at our West Seattle store so they can follow up with their team appropriately.
The pre-cooked prime rib was tough and inedible.
Business reply on Google
Hi Pamela, We are sorry to hear that you were disappointed in your prime rib dinner. We are always eager to hear from our customers about their experiences so that we can continue to improve, and have shared your feedback with our team.