MG Nail & Beauty

Business reply on Google

Hi, Jennifer we’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. This is certainly not the level of service or quality we aim to provide. We would like to look into this matter further and understand exactly what happened. Could you please let us know the date and time of your visit, along with the name or description of the nail technician who assisted you? This will help us review the situation internally and address it appropriately. We truly value your feedback and hope to have the opportunity to make things right.

Business reply on Google

Thank you for your feedback and for your support—we’re glad to hear you liked the design and truly appreciate your 20% tip. We’re sorry to hear about your experience with the durability of your nails. This is not the standard we aim to provide. Nail longevity can sometimes vary depending on lifestyle and aftercare, but we definitely want to make this right for you. Please feel free to reach out to us directly or visit the salon—we’d be happy to take a look and find a proper solution for you. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience next time. 💅

Business reply on Google

We are sorry you felt unhappy with your visit. However, when you sat down , you had already decided you want red color and removal was started accordingly. No specific shade had been confirmed at that time. The color you later selected was unfortunately out of stock, and we informed you immediately while offering alternative options. We always aim to communicate clearly and provide the best service possible. We stand by our team and the quality reflected in our reviews, and we are happy to discuss this further if needed.

Business reply on Google

Hi Jing, we are so sorry to see your negative review about us. We have talked to our nail tech, so want to explained to your what her approach was, so we both feel comfortable with actual situation. Our nail tech was trying to switch the stylus pen because the other nail technician borrowed hers so she just want to switch different one to you so she can get hers back. She handed you the other pen before made the switch. And we are here trying to serve every clients equally doesn’t matter their ethnicity or nationality. All customers receive same services no matter where they are from. We are sorry our action has caused trouble to you, we still welcome you back to your favorite nail tech. Again we are sorry for the inconvenience caused to you.