Miami Pro Audio Car Stereo Warehouse of Jacksonville Florida

Business reply on Google

I drove to your house in day off on Sunday afternoon to make sure everything was kosher. I put a meter on your car and told you exactly what was wrong with the car. you chose to take it somewhere else and pay again That was a decision that you made no shop in town will drive from north side of the Orange Park to check your car for free on Sunday afternoon to make sure you’re OK. type put a meter on the trade it showed me your alternator was defective. I told you to get an alternator come back to the shop. I’m gonna make sure everything was perfect. You never chose to return. I don’t even know where you’re getting all these stupid allegations I have the best shop in the city, and my guys worked their butt off for our customers. Sorry that you did not trust us to come back once you’ve got your new alternator.

Business reply on Google

You came in and you asked a man if he can install Radio, and how much was it? 200 You did not have a vehicle. We were unable to see the work. Then you showed up with a 38 or 40 foot FreightlinerRV with four camera system and asked us To install a refurbished 10 inch radio. Sorry, maybe that trick works where you’re from but not in the South. God bless America! It’s still $500 to do that work

Business reply on Google

Hey brother, this is a simple mistake. I apologize as the owner( Marcos) of the store was not familiar with all the information when it was presented to me. call back to the shop let’s get you on the schedule to get you handled sorry about the inconvenience in the mixup. totally my mistake.

Business reply on Google

So basically you didn’t do any business with us because we were too expensive. I’m OK with that. I don’t wanna work with cheap Chinese radios from Amazon. We have great installers who don’t need to be marked by inferior products. That’s how we keep the highest reviews in the city of Jacksonville. Quality and longevity are a priority. With over 40 years of experience in car audio in Jacksonville, we make choices to keep our reputation impeccable. Not dealing with Below board products is one of them. You need to go back and learn how to treat a godly Christian business. You don’t ask for a discount because you go to church you give a bigger tip because you’re a godly man.

Business reply on Google

System was wired terribly. We were more scared of liability issues than anything. We asked if you wanted to get everything fixed you said no. You took it somewhere else and I’m OK with that. I just don’t want our name on halfway work that’s why we did not continue to do any more work on your vehicle. The only thing you bought for me was batteries as all the wiring in the car was junk.. The reason all the fuses were blown is because the wire that was used was low quality and not proper for the vehicle. Just because it’s working, doesn’t mean it’s right and I don’t need a liability with a fire due to faulty wiring. (Fuses blow) that’s a sign that something is not right. It must be fixed properly. You wanted the system to turn on and we wanted the system not to burn down. . there is a difference

Business reply on Google

The way it works at our shop. Is you come in you get an estimate it gets put on paper. At that time we put it on a computer if it’s agreeable? you pay 50% deposit That puts you on the appointment list and then when you have the work done. You pay the balance. You never paid a deposit you never had an appointment Don’t know what you were thinking. If they haven’t met you, they will not do business with you. We don’t do business with everybody. Remember without paying you never even had an appointment at this Shop. When you pay the 50% deposit, they pull the products out out of the warehouse and save it for the day when you come in. We had no paperwork on you at all. The paper copy you have is one that you asked me to give you so that you could decide if you wanted to come in. We still have never met you don’t know who you are

Business reply on Google

you told me you were going to bring in a cable then you told me you didn’t have one and you wanted me to give it to you for free. Then you wanted me to remove your ashtray to install a base knob inside the ashtray. I told you it would be an hour of labor. You thought that should be for free. You should never try to nickel and dime my business, especially when they have a totally schedule….. I filled your appointment before you got your refund. With someone who is grateful for the work We do. Godspeed.to you.

Business reply on Google

We matched Crutchfield online for the price of the unit you were purchasing. You brought me to 2023 BMW, X.3 fiber-optic system. We know what it takes to do that system properly. That’s why we charge you the additional charge. I’m sorry you did not want to do business with us, but know that you will never hear your system properly unless you take it to a reputable shop. Any homeboy can wire up a system and make it function but quality sound and long lasting service is our goal. if you find after install battery keeps dying and computer does not sleep bring to me and i will fix it.

Business reply on Google

Sorry, you have to pay 20 deposit for an appt. You asked to help even though we were not booked , you showed up at 12 dropped your truck at 130 you called to complain we were taking to long for lunch…lol we asked you to leave because you were rude and threatening to a family business. Learn how to talk to people and maybe you will have better experience in the future. Godspeed to you. Hope you have a better day tomorrow.

Business reply on Google

You can’t buy tires at Firestone and have them installed at Goodyear and then expect Goodyear to warranty them when they fail. it’s been 3 years your warranty is only one year. You can’t just say it didn’t work from the start just cause you don’t want to have to pay the bill. Get off your wallet and pay the 125 diagnostic. It will tell you what’s wrong. I looked your purchase was almost 3 years ago. And we have a signature that says everything was working perfect at the time you left the shop. Tires don’t last forever neither do cameras. Take a heavy dose of kindness and humility muster up to $125 and come back and I will check it for you. if not I suspect you will not have a camera working for 6 more years and you will still be griping about it.

Business reply on Google

I remember your car you're the guy who went to Best Buy and bought a discount radio that didn't work your screen kept shutting off in fact I have a picture of it on your worksheet. What you're going to learn if we keep meticulous records of everything and when you left your everything was working except your screen was shutting off and we told you need to go get another radio. How can you blame that on on Miami Pro Audio. You bought a broken radio brought it somewhere to get put in and then got mad when it didn't work sorry we don't give away labor and the only reason it took six hours was because you had to drop it off because we can't have more than two people in the office at one time. Covid 19 Let me give you advice if you ever want to have your own business and learn about business you need to learn to buy the products at the same place you have them installed you actually paid more buying it somewhere else then you would have if you would have bought it from us and have it installed in our store. It's people like you that make shops not install products from other stores. Your actual review says you're mad at us because the radio didn't work that you bought in another store.

Business reply on Google

You drove up and wanted curbside service. I run a business and I'm responsible for the well-being of my employees especially during the pandemic. I was willing to climb into your truck myself and give it a look like I promised. I remember when it began to rain, I asked you to wait and you were not willing to. You neither had an appointment nor were you scheduled to have any work done. I was only willing to give it a look and see if I can help. Sad that you had to leave a family business a bad review. It's probably better that we didn't do business together. Godspeed to you.

Business reply on Google

The radio you had in it before had the same problem he came to us with the radio you bought somewhere else and I installed it for you. Did you expect me to repair your vehicle? The problem you had needed to be taken to a dealership. It was a problem with the car that’s why the factory did it. That’s why the radio that you gave me that you bought somewhere else did it also. I don’t know anything about speakers, but if you did the work yourself, you should look into taking it to a professional place to fix your mistakes. Good luck we won’t be serving you again The reason the car was there nine hours since you went to a 1 o’clock football game on a Sunday afternoon and forgot to pick up your vehicle. No one could get a hold of you. You did not answer any phone calls and the vehicle is left at the shop.