Michaels

Staff failed to greet the customer upon entry.

Customer service is poor and prices are higher than competitors.

staff refused to price match or consult a manager

A large rat was seen inside the store premises.

Unpriced merchandise, malfunctioning self-checkout scanners, and non-functional online…

Employees provided poor customer service to a customer.

sewing section is understocked and employees are unavailable for assistance

The store manager was unfriendly and unhelpful to a new customer.

Employee provided overly aggressive and suffocating customer assistance.

Customer was disconnected after a long wait on hold.

Staff were rude and dismissive regarding the self-checkout policy.

Cashier refused to process payment at the register

Store refused to price match items with their own website

Curbside order contained a broken and incomplete item

Staff lack policy knowledge and store layout familiarity.

Staff member refused to accept valid customer discounts and identification.

incorrect refund calculation for cancelled online order items

Staff members were blocking the aisle and ignoring customers.

Staff and management were unable to provide necessary assistance.

The men's restroom urinal is overflowing and remains unrepaired.