Microtel Inn & Suites by Wyndham Charlotte Airport

Business reply on Google

Dear Mark, Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Charlotte Airport. It is always a pleasure to receive feedback. We are truly very sorry for the experience you described with our front desk team. Please accept our sincerest apologies for the rude and unprofessional interactions you felt you received during your stay. This is completely unacceptable and does not reflect the level of hospitality and respect we expect from our staff. We are especially concerned to hear that you felt disrespected, uncomfortable, and even ignored when trying to seek assistance. No guest should ever feel this way while staying with us, and we deeply regret the frustration and disappointment this caused you. We also apologize for any difficulty you experienced when trying to contact us and for the repeated disconnections you mentioned. Your comments have been taken very seriously and will be shared with our management team for immediate review and corrective action. Situations like this are not taken lightly, and we will ensure they are addressed appropriately. We are very sorry that your stay ended this way, and we understand your decision to l

Business reply on Google

Dear Mr. Hamilton, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay with us did not meet expectations, especially after the inconvenience of a missed flight. This is certainly not the experience we want any of our guests to have. We sincerely apologize for the confusion regarding the airport shuttle pickup and for the service you encountered during check-in. Your comments about the condition of the hotel, the elevator, cleanliness, noise disturbances, and room accommodations are concerning and have been shared with our management and maintenance teams for immediate review and follow-up. A restful and comfortable environment is extremely important to us, and we regret that excessive noise and smoking odors impacted your stay. We are also reviewing our overnight monitoring procedures to help ensure a quieter experience for guests. We appreciate you bringing these issues to our attention, as guest feedback helps us identify areas where improvement is needed. We hope you will consider giving us another opportunity in the future to provide the level of service and comfort we strive to deliver. Sincerely, Hotel Management

Business reply on Google

Thank you for taking the time to share your concerns. We want to be very clear: Microtel by Wyndham does not tolerate discrimination of any kind. We are committed to treating every guest with respect and fairness, regardless of race, background, or relationship. We take allegations like this extremely seriously. Based on your description, it appears there may have been confusion related to the payment authorization process. In some cases, a card can initially appear to process but later fail authorization or be reversed by the issuing bank. When that happens, our team is required to follow strict payment and verification policies before allowing a stay. These procedures are applied consistently to all guests. That said, we understand how the situation may have appeared from your perspective, and we are truly sorry that you left feeling distressed. Creating a welcoming and comfortable environment for everyone is our top priority. We have already reviewed this incidence thoroughly. We are committed to ensuring our team upholds the highest standards of professionalism and hospitality. Thank you again for bringing this to our attention. Warm Regards, Management Microtel Inn Charlotte A

Business reply on Google

Dear Brian, We are very sorry to hear about your experience and take accusations of discrimination extremely seriously. That said, we respectfully disagree with the characterization of events. Our staff follows the same policies and procedures for every guest, regardless of race, gender, or background. In this situation, the card presented was flagged by our payment system, and the transaction did not successfully complete. After careful investigations, we have discovered that no funds were taken out from your account. When a payment issue occurs, we are unable to provide room access until it is fully resolved, which is standard policy across hotels for security and fraud prevention reasons. Our front desk attempted to explain this at the time. We regret that the situation became upsetting and that you felt mistreated. That was never our intention. We encourage you to contact hotel management directly so we can further review the transaction logs and address if there are any billing concerns. We are committed to treating all guests with respect and fairness and do not tolerate discrimination of any kind. Again, I apologize for the inconvenience you had during your check in process.

Business reply on Google

Dear Jacob, Thank you for bringing this to our attention, and we sincerely apologize for the delayed response. We are very sorry for the frustration you experienced while trying to get an update about your AirPods. This is not the level of communication or follow-up we aim to provide, and we understand how disappointing this must have been during an already stressful travel situation. Thank you for being patient with us, and again, we truly apologize for the delay. As we discussed, we have located your AirPods, and we will be waiting for your prepaid shipping label so we can send them out to you promptly. Please feel free to email the label at your convenience, and we will take care of the rest. Thank you again for your understanding, and we appreciate the opportunity to make this right for you.

Business reply on Google

Dear Liberty, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described and understand how upsetting this must have been. Please know that cleanliness and guest comfort are top priorities for us, and we are truly sorry that your room did not meet our usual standards. We appreciate you bringing this matter to our attention, and we have addressed your concerns with our housekeeping and pest control teams to ensure such issues are promptly corrected. We’re glad to hear that the refund has been processed, and we apologize again for the delay in communication. Your comments help us improve, and we hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.

Business reply on Google

Dear Rishi, We are deeply sorry to hear about your experience. Please accept our sincere apologies for the inconvenience your family faced during your stay. What you described is not the standard we aim to provide, and we understand how upsetting this must have been, especially while traveling with an infant. We take cleanliness and guest comfort very seriously, and your comments have been shared with our team for immediate attention and retraining to prevent anything like this from happening again. We’re also truly sorry for how the situation was handled at the front desk and with the shuttle service. Our goal is always to treat every guest with kindness and care, and we regret that we fell short in your case. Thank you for bringing this to our attention — your feedback helps us improve and serve our future guests better.

Business reply on Google

Dear Kati, Thank you for taking the time to share your feedback. I want to sincerely apologize for the frustration you experienced regarding your deposit and the misunderstanding about the pillow. We never want our guests to feel accused or unappreciated. I also want to apologize for the delay in getting back to you personally. I was away on vacation and, with the weekends being especially busy, I was unable to follow up as quickly as I should have. Please know this was not intentional. I have since reviewed your situation and confirmed that your deposit has already been refunded. Depending on your bank, it may take a few business days to reflect in your account. We truly appreciate your patience and understanding, and I regret that this experience caused you to lose confidence in the Wyndham brand. Your feedback will be used to reinforce better communication and service with our team. We value your past stays with us and hope we may have the opportunity to provide you with a much better experience in the future.

Business reply on Google

Der Sophia, We are truly sorry for the experience you had during your stay. The condition of the room you described is unacceptable, and we sincerely apologize for the lack of cleanliness and the serious concern you encountered. Finding your room in that state is not the standard we hold ourselves to, and I understand how upsetting and uncomfortable that must have been. We have already addressed this matter with our housekeeping and management teams to ensure this does not happen again. Thank you for bringing it to our attention, and we regret that your stay with us fell far short of expectations.

Business reply on Google

Dear Mary, Thank you for taking the time to share your experience. I am truly sorry to hear about the issues you encountered during your brief time with us. We never want our guests to feel uncomfortable, and I apologize for the shuttle wait, the condition of the room, and the overall impression you received of the property. Please know that your feedback has been shared with our team so that we can address these concerns and prevent them from happening again. While I regret that we did not meet your expectations, I hope you might give us another opportunity in the future to provide you with a more comfortable and welcoming stay.

Business reply on Google

Dear Terra, We are truly sorry to hear about your experience. The comfort and well-being of our guests are extremely important to us, and we take all concerns regarding room conditions very seriously. Upon receiving this report, we immediately followed our standard protocol by having the room inspected and treated by licensed professionals. We are also disappointed to learn that our staff did not meet your expectations. We strive to deliver courteous and helpful service at all times, and your feedback has been shared with our team to ensure necessary improvements are made. While we regret that your stay did not reflect the standards we aim to uphold, we appreciate you bringing these matters to our attention so we can continue to improve.

Business reply on Google

Dear Dwayne, Thank you for your feedback. I truly regret to hear that your experience did not meet your expectations, and I’d like to take a moment to clarify the situation regarding your reservation. Our front desk associate was sincerely trying to assist you upon arrival. Your reservation was made for July 26, 2025, but you arrived on July 25, 2025—a day earlier than your scheduled check-in. Since the booking was made through a third-party website, we are not able to modify the date or adjust the reservation directly on our end. The only available option in such cases is to cancel the reservation, which the associate was offering in good faith to ensure you would not be charged for a night you did not intend to stay. At no point was it our intention to be unhelpful or cause frustration. We genuinely apologize if it came across that way. Regarding breakfast, we understand your disappointment and will certainly address the concern with our team. Breakfast is available until the posted closing time, and we aim to ensure all guests are accommodated regardless of when they arrive within that window. We apologize again that your experience in Charlotte began this way. While we cannot u

Business reply on Google

Dear Luciana, We sincerely apologize for the experience you encountered during your recent stay. Unfortunately, our hotel was completely sold out that night, which is why our front desk associate was unable to offer you a room change at the time of your check-in. We understand how upsetting it must have been to find the bathroom in that condition, and we are truly sorry. Since it was already late in the evening, we did not have housekeeping staff available on-site to properly clean and sanitize the room after the issue was addressed by maintenance. Please know this is not the standard we strive to uphold, and your feedback has been shared with the appropriate teams to ensure this situation is handled better in the future. We also regret if our staff came across as anything less than courteous. Your comfort and satisfaction are very important to us, and we hope you'll consider giving us another chance to provide a much better experience. Warm regards, Microtel Inn & Suites by Wyndham Charlotte Airport

Business reply on Google

Dear Susan, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the discomfort and inconvenience you experienced during your stay. The issues you described—particularly with the bed, room accessibility, and bathroom door—are concerning and not reflective of the standards we aim to provide. We’re especially sorry to hear that your son was injured, and we hope he is okay. Your comments have been shared with our maintenance and management teams for immediate review and correction. Guest safety and comfort are top priorities, and your feedback will help us make the necessary improvements. We truly regret that your stay was not a positive one and appreciate you bringing these matters to our attention.

Business reply on Google

Dear Bay, Thank you for taking the time to share your experience with us. While we’re glad our location was convenient for your work event, we sincerely apologize for the inconvenience you encountered during checkout and the confusion regarding your billing. Leaving without a final bill and not receiving a follow-up call is certainly not the standard we aim to uphold. Additionally, the issue of an unauthorized charge to your personal card is very concerning, and we truly regret the stress this has caused. Could you please provide us with your reservation details so I can look into this further and assist you directly? You can reach me at [email protected] — I’d be more than happy to help resolve this for you as soon as possible. Your satisfaction is important to us, and we appreciate your patience as we work to make things right.

Business reply on Google

Dear Taylor, Thank you for taking the time to share your experience. We sincerely regret that your stay did not fully meet your expectations. To clarify, as per your request, we did send you the photos of the towels in question to the contact details we had on file. Please understand that we follow a standard policy regarding any damaged or excessively soiled items in the room, which is communicated to all guests upon check-in. We’re sorry to hear about the difficulty you faced when trying to reach our management team. This is not the experience we want for our guests, and we will review this internally to improve our response process. Your feedback is valuable to us, and while we regret that we were unable to meet your expectations this time, we appreciate your comments and will work to do better in the future.

Business reply on Google

Dear Denavia, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay, especially regarding the cleanliness of your room, the smoke odor concerns, and the difficulties you faced during your checkout process. Your experience does not reflect the standards we strive to uphold, and I’m very sorry to hear that our service fell short during such an important trip for you. We will be addressing the housekeeping oversight immediately to ensure this does not happen to future guests. Regarding your late checkout request, we regret any miscommunication and the inconvenience you encountered. Guest comfort and courtesy are priorities for us, and we are truly sorry that your departure experience was stressful. I will personally review this matter with our front desk and management team to reinforce the importance of professional and respectful service at all times. We value your feedback and take it seriously as it helps us improve. I understand your frustration and disappointment, and while we regret we didn’t meet your expectations this time, we do hope you’ll consider giving us another opportunity in the future. Wishing you

Business reply on Google

Dear Joel, Thank you for taking the time to share your experience. We sincerely apologize that your stay fell far below both your expectations and our standards. The concerns you’ve mentioned regarding cleanliness, service, and facility conditions are extremely serious, and we are addressing them with our team immediately. Your feedback is invaluable in helping us improve, and we regret that we did not provide the quality experience you deserve. Should you be open to it, we would appreciate the opportunity to connect with you directly to learn more and make things right.

Business reply on Google

Dear Brendan, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, including the open room door, malfunctioning HVAC systems, and unpleasant odors. Your comfort and safety are our top priorities, and it's clear we fell short in providing the quality experience you deserve.​ We're pleased to hear that our front desk staff was responsive and promptly assisted you in relocating to another room. However, we understand that the subsequent room also did not meet your expectations, and for that, we are truly sorry.​ We take your feedback seriously and are addressing these concerns with our housekeeping and maintenance teams to ensure such issues are resolved promptly. Additionally, we are reviewing our policies to better manage and prevent disturbances caused by odors in the hallways and common areas.​ On a positive note, we're glad that you found our airport shuttle service to be prompt and convenient.​ We appreciate your candid feedback, as it helps us improve our services. Should you choose to stay with us again, we hope to provide you with a much-improved experience.