Microtel Inn & Suites by Wyndham Philadelphia Airport
🏨 Hotels & Travel · Philadelphia
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
room had broken locks, stained sheets, and black mold on ceiling
The hotel is filthy, smells of mold, and lacks basic amenities.
Hotel has poor room maintenance and questionable privacy practices regarding…
hotel rooms and common areas were dirty and poorly maintained
Overpowering cleaning chemicals caused an asthma attack for the guest.
Hotel rooms are unsanitary with security and safety hazards present.
Business reply on Google
Dear Patrick, Thank you for taking the time to share your feedback. We are truly sorry for the extremely disappointing and unacceptable experience you and your group encountered during your stay. The conditions you described—including cleanliness issues, odors, maintenance concerns, and safety matters—are very serious and do not reflect the standards we are committed to providing. Please accept our sincere apologies for the distress, discomfort, and inconvenience this caused, especially to the point that you felt it necessary to leave shortly after arrival. We also regret that our front desk associate was unable to properly assist you despite his efforts. Your comments highlight significant shortcomings, and we take them very seriously. Please be assured that your feedback has been escalated to management for immediate review and action. We are actively working to improve our hospitality conditions, including deep cleaning, maintenance repairs, and reinforcing safety and service standards across the property. This is not the experience we want for any of our guests, and we deeply regret falling short in your case. We appreciate you bringing these matters to our attention, as it all
The hotel room was dirty upon arrival.
The hotel room was unsanitary with bugs and stained surfaces.
The hotel room was dirty, humid, and smelled of mold.
Unsanitary room conditions, broken facilities, and poor staff service.
Rude front desk staff and unsafe hotel surroundings.
The hotel room was dirty and poorly maintained.
The hotel room contained blood stains and evidence of drug paraphernalia.
The hotel room was dirty, smelled of marijuana, and had bugs.
Dirty room, hallway odors, and unstaffed front desk.
Hotel condition did not match the online photographs.