Midway Auto Repair inc
🚗 Auto & Repair · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor communication and failure to fully repair the vehicle window.
Business reply on Google
That’s why you gave me a one-star review. The left front door was damaged by the wind, not related to the insurance claim you asked us to fix. We did fix the door, but the window channel was so badly busted that we couldn’t repair it. You don’t want to pay for a new channel, so you gave me a one-star review. That was very nice of you. Thank you so much.
Auto repair shop failed to complete promised insurance claim repairs
The repair shop failed to properly fix the vehicle issues.
Incomplete vehicle repairs and excessive wait time for service.
poor communication and multiple failed attempts to complete vehicle body repairs
Business reply on Google
We apologize for the inconvenience however from our understanding the damage regarding the dent was not on the estimate otherwise it would have been repaired. You were also told when dropping off your vehicle that it is difficult to give an exact date on when the car will be finished because it is unsure whether or not there is any additional damage and the length of time of when those parts will arrive. Once again we apologize for any inconvenience and thank you for your business.
Staff dismissed vehicle damage and may be colluding with insurance.
Staff member repeatedly interrupted the customer during communication
Staff member was rude and refused to schedule an appointment.
Business reply on Google
We apologize for the inconvenience however there has been a misunderstanding.John has been in the office everyday this week from open to close. During the conversation you were told that you must come and sign a form before you can make a date to drop off the vehicle. As the owner of this facility, John has never pushed away any potential customers. As for your post not only is it offensive and false but aIso seems as if you are trying to promote another business.
Repair shop performed incomplete work and reused damaged parts.
Business reply on Google
Hello Jonathon Diaz after reading your review it seems that you are not satisfied with your repairs. Upon picking up your vehicle you were told that if any complications or questions may arise to call or come in so we can address any issues on hand. From all the employees here at M.A.R.S, we want to say thank you for choosing our repair facility. In addition, we would like to thank you for your patience. M.A.R.S has 3 key fundamentals Precision, Quality, and Speed. This is why our goal was to repair your vehicle as fast as possible but without sacrificing the quality of the repairs. We treated, repaired, washed, and cleaned the vehicle as if it were our own and in order for us to be certain that your vehicle has been properly repaired it must pass a mandatory multi point inspection as well as the owners approval. Please don't forget that the repairs on your vehicle is guaranteed and if any questions or complications may arise please give us a call and an associate will assist you.
Repair shop failed to replace door and committed potential insurance fraud.
Business reply on Google
Dear celine, first we would like to say that we really appreciate the great review your boyfriend shared with everyone about his vehicle after he thoroughly inspected it more then a month ago. However, if the scratch and texture you described was on his vehicle when he Inspected it he would not go out of his way to do that. The texture you described that was on his vehicle when you arrived is due to different types of contaminants or fallouts from driving conditions or locations of where his vehicle is parked. Any repairs on a customers vehicle is buffed and polished leaving a very smooth surface So it would be impossible for his vehicle to leave our body shop the way you described.This fact alone proves that his vehicle did not leave with the flaws you described. We even went out of our way to once again buff and polish what we repaired. We inform our customers that you can wash your vehicle but cannot apply wax to what was repaired on your vehicle. A Lot can happen to your vehicle after more than a month but we will not be responsible for that. We guarantee all our work and our warranty is thoroughly described in our warranty brochure. On a more important, with all the years and
Owner demanded upfront payment before inspecting the vehicle.
Business reply on Google
im sorry for your bad experience but this is protocol for the shop, we been in business for over 25 years and never had a problem asking any customer to leave a unsigned check from your insurance for a deposit to order any parts for your vehicle to begin repairs, this is more of a security measure for the shop and once the job is complete we then ask you to sign the check over to us. As for being professional we tried to explain to you how this process works but you immediately started to use foul language and curse the shop and at me. Again i apologize for your experience but i would rather you take your car else where .
Business refused to provide a quote for vehicle repairs
Business reply on Google
i don't know why you are and we never repair your car
Staff refused to inspect vehicle damage without insurance information provided.
Business reply on Google
We are sorry to hear that you feel this way. However, we focus primarily on insurance claims and would never deny anyone work or advise on their vehicles.
The shop owner was rude and refused to discuss vehicle repairs.
Vehicle windshield was damaged while in the shop for repairs.
Business reply on Google
I apologize if you feel this way about our service but we did not break your windshield and we have pictures of your windshield when the estimate was written showing the damage before the vehicle was even dropped off for repairs.The reason your windshield was left alone was because your insurance company would not authorize the repairs and refused to pay us to replace. When we spoke i informed you to notify the insurance company on your end and if they would would give us the approval we have no problem replacing the windshield.
Poor paint quality and mismatched color after six weeks of repairs.
Business reply on Google
Im sorry if you had a bad experience with us but unfortunately the reason the job took so long was the insurance company did not approve the damage and we were waiting for the authorization forms to be signed by the owner of the vehicle to start repairs. In regards to the paint not matching and being chipped is not true the vehicle was personally reinspected by the insurance company and approved to release to the customer. Midway auto repair gives a lifetime guarantee on all the work we provide,therefore it would not benefit us to release the vehicle to the customer if the job is not done properly, Again we apologize if you were not satisfied with the work but we follow the estimate the insurance company provided. If you have any concerns please inform your insurance and we will be more than happy to help.
Adjuster failed to identify necessary repairs for the vehicle.
Business reply on Google
that's why estimate call visual damage inspection, after parts been removed from vehicle if shop found more damage they have to call insurance for supplement
Poor repair quality, unauthorized vehicle use, and unprofessional staff behavior.
Business reply on Google
I'm sorry
staff provided poor service and lost vehicle parts
Business reply on Google
we never repair your car