Midway Auto Service
🚗 Auto & Repair · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The auto shop damaged the vehicle trim during air conditioning repair.
Business reply on Google
Hi Nicole, Thank you for bringing this to our attention, and we sincerely apologize for the frustration. We take pride in caring for every vehicle brought to our shop, so we take feedback like this very seriously. We tried searching our system for your vehicle to look into what happened, but we couldn't locate a record under this name. Please give us a call directly at (773) 424-7438 with your vehicle details so we can investigate the issue right away and work to resolve this for you.
Vehicle began smoking and leaking antifreeze immediately after repair service.
unnecessary part sales and lack of professional troubleshooting
Business reply on Google
We're really sorry to hear that you had a disappointing experience, and we genuinely understand your frustration. Our goal is always to help customers, and we certainly didn't intend for you to feel misled. Regarding your vehicle we would like to clarify the work that was performed, vehicle was tow in with a crank no start problem, technician found no fuel pressure, and notice fuel pump fuse was burned, we replaced fuel pump fuse and still won't start, we suggest for fuel pump to be replace, which customer declined service and advise us to first replace fuel filters, which we did (customer supplied filters), with new filters it runs fine. We are not perfect and when we make mistakes we fix it. We tried contacting you a couple times to resolve any issues but were unable to reach you.
Engine failure occurred shortly after a computer repair with no warranty.
Business reply on Google
We understand your frustration regarding your vehicle and would like to clarify the work that was performed. Vehicle was dropped off with engine light on and running rough, technician found cylinder number 1 and 4 misfire, due to not getting injector pulse from electronic control unit. Unfortunately, electronic control unit was on national back order from dealer. We had no control of the time it took for us to be able to obtain the part. That is the reason it took so long to get vehicle back to you. At no time did we service your engine. We also made multiple attempts to contact you concerning this matter; however, we did not receive a response. Please feel free to contact us at your convenience.
Mechanics failed to perform paid repairs and vehicle remains unsafe to drive.
Business reply on Google
thank you for taking the time to share your experience with us. we strive to deliver transparency and thorough communication to our customers. we want to have a chance to speak with you regarding the experience you had with us. when you get a moment, please call us to discuss this further. thank you, Jaime Gaeta 773 424 7438
engine light remains on after expensive repairs and additional diagnostic fees
Brakes continue to screech after multiple repair attempts and partial warranty.
Vehicle issues persist after the business performed an inspection.
Poor quality repairs requiring repeat visits and causing additional vehicle damage.
Vehicle returned in non-working condition after service with additional charges.
Mechanics damaged vehicle computer systems during routine maintenance.
vehicle parts were damaged during routine service visits