Midway Bistro at Holiday Inn Chicago
🏨 Hotels & Travel · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel overbooked and failed to honor the confirmed reservation.
Restaurant accepted reservations for hours when the business was closed.
Long wait time for food and poor food quality.
Staff refused service before the posted closing time.
Inattentive staff caused long wait times and cold food delivery.
Understaffed restaurant results in inefficient service for customers.
staff failed to provide service to the customer at their table
Business reply on Google
Hello Von DF - Thank you for taking the time to share your feedback. We're sorry to hear about the issues you encountered during your time at Burger Theory. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team.
The burger was thin and poorly cooked with subpar service.
Business reply on Google
Hi Christopher, I apologize about the issues you had recently. I addressed this immediately with the staff and would like to extend a complimentary dinner for you if you would give us another chance? Here is my email and I would appreciate the opportunity to make this right. [email protected]
Waitstaff ignored customers and failed to take their order.
Order was not processed and food was overcooked after long wait.
Business reply on Google
Hi Gregory. My name is Martin and I truly apologize for the mistake with your online order. We strive for excellence and we did not meet our standard. I would be grateful if you could give us the opportunity to make this right? I’m including my email in my response and look forward to speaking with you if at all possible. [email protected]
staff failed to greet or serve customers at the table
Business reply on Google
Hi Adam, thank you for your feedback. We are very disappointed to hear of your experience. This does not come anywhere near our standards of service and the issue will be corrected immediately. Please email me at [email protected] at your earliest convenience. I would like to extend a complimentary dinner for you and your guest. I look forward to hearing from you. Sincrely, Martin
Long wait times and poor communication from the wait staff.
Business reply on Google
Hi Catie, I want to apologize for the experience you had in our restaurant. We were understaffed and I take full responsibility for that. I talked to my whole team about the incident and I am going to correct the issue that caused your bad experience immediately. Can I please offer you and your guests a complimentary dinner? I would appreciate the opportunity to make this right. Whether it be for dine-in or carry-out we want to show you how sorry we are for the problem you had yesterday. My name is Martin and here is my email: [email protected] Please accept my apology, again. Thank you.
Staff refused service due to a requirement for identification papers.
Business reply on Google
Bill, I am truly sorry that our communication wasn't to the standard it should have been. Unfortunately, we are experiencing a tremendous amount of pressure from local government to follow the mandate they have imposed in regard to the vaccination requirements. However, I would like to make this right. If we could get the opportunity to have you back as our guest again, whether it be for dine-in or carry-out, we would truly appreciate it. The next dinner would be complimentary because of the miscommunication. Please contact me whenever you are back in town and it would be my pleasure to say hello and take care of you. Thank you. [email protected]
Long wait times and poorly prepared food with inattentive service.
Business reply on Google
Christian, We are truly sorry about your experience. Appreciate your candid review, we will take steps immediately to correct this.
The food quality was poor and parking was difficult.
Business reply on Google
We are so very sorry that the food did not meet with your expectations. We have addressed your concerns with our crew. We hope you will give us another chance to prove ourselves
excessive wait times and poor food quality
Business reply on Google
John - Hope you are doing well. This is Sanjay, the owner of Burger Theory. Your experience is unacceptable and would like to offer our sincere apology. No excuses on our end. We are trying our best and want to get it right. We would love the opportunity to try again, if you are open to it. Please send a message to the listing directly and I can coordinate with you. I appreciate your understanding and support during the early stages of us getting started. Talk soon. Thank you.
The burger tasted like low quality frozen meat.
Business reply on Google
Mario - Hope you are doing well. This is Sanjay, the owner of Burger Theory. Please accept our sincere apologies for the lack of quality in the food that was served to you. This is not typical. We certainly want to get it right and your feedback is super valuable in helping us adjust. We would love the opportunity for you to try us again, if you are open to it. Please send a message to the listing directly and I can coordinate with you. I appreciate your understanding and support during the early stages of us getting started. Talk soon. Thank you.
Business hours listed online do not match actual operating hours.
Business reply on Google
Hey Michelle. Hope you are doing well. This is Sanjay, the owner of Burger Theory. I appreciate your feedback on the issue with the hours posted and the place not being open. I will be looking into this to ensure it does not happen again. We definitely want to get it right and would love the opportunity to have you try us again. Please send me a message thru Google directly to coordinate another visit. We truly appreciate your support as we grow and work thru our mistakes. Thank you.