Midway Car Rental LAX
🚙 Rental Cars · Los Angeles
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Outdated customer address records prevented vehicle rental release.
Business reply on Google
Hi there, we apologize for the confusion regarding our requirements. While we aim for transparency, we understand third-party bookings can be complicated. Our policies are available at https://www.midwaycarrental.com/contact/faqs/ for your reference. We appreciate your feedback as we work to ensure a seamless experience for all our guests.
Rude staff and unexpected insurance charges during rental process
Business reply on Google
Hi Pedro, we appreciate you highlighting our helpful shuttle and pickup teams. We are sorry for the frustration regarding our credit card requirements and desk service, as we always aim for a seamless rental experience. We want to ensure our guests receive accurate policy information, which can be found at https://www.midwaycarrental.com/contact/faqs/. We appreciate your feedback as we work to ensure excellence for all our guests.
Rental process is inefficient and requires a return ticket for customers.
Business reply on Google
Hello - we are sorry to hear that your rental experience felt inefficient and frustrating. We appreciate you taking the time to share your feedback, as our team is committed to providing a smooth and reliable experience for every customer. If you’d like to discuss your experience further with our management team, please reach out to [email protected] so we can connect directly.
Rental car provided with incorrect fuel level and unwanted vehicle upgrade
Business reply on Google
Hi there, we sincerely apologize for the frustrating experience you had regarding our documentation process, the vehicle substitution, and the fuel level discrepancies during check-out. Maintaining transparent and accurate service standards is our top priority, and it is truly disappointing to hear that we missed the mark. If you would like to discuss this further with our management team, please contact us at [email protected].
Staff dishonesty regarding lost property and failure to apply promised discount
Business reply on Google
Hi Marianellyy, thank you for sharing your experience with Midway Car Rental LAX. We're glad to hear that the deposit was affordable for you and that our clean vehicles and convenient pick-up and drop-off contributed to a positive visit. It's wonderful that our team was able to assist when needed. We appreciate your feedback and look forward to welcoming you again on your next rental.
Reserved vehicle unavailable and replaced with a smaller, inferior model.
Business reply on Google
Hi there! We're very sorry to hear about your experience and the disappointment with the vehicle provided upon arrival. We understand how frustrating it must have been to reserve a specific type of vehicle well in advance and feel that your needs were not met. We are also sorry to hear that your interactions with our team left you feeling unheard and uncomfortable. We strive to provide attentive service and a positive rental experience for every customer, and appreciate you taking the time to share this feedback. If you’d like to discuss this further with our management team, please reach out to [email protected] so we can connect directly.
The rental company incorrectly charged for an extra three hours.
Business reply on Google
Hi Emily, we're very sorry to hear about your experience and the frustration surrounding the return timing and billing concerns. We understand how upsetting that must have been, especially after an otherwise positive rental experience. We appreciate you bringing this to our attention, and if you’d like to discuss this further with our management team, please reach out to [email protected] so we can connect directly.
Rental company misrepresented travel restrictions and charged an unauthorized no-show fee.
Business reply on Google
Hey Lucas, Thank you for your feedback. We are concerned to hear about the confusion regarding our cross-border geographic policies and the cancellation fee you encountered. Our goal is to ensure all rental terms, including travel boundaries and reservation rules, are clearly communicated to our guests. We would like to look into your reservation details to clarify these policies and address the billing issue you described. Please reach out to us at [email protected] with your reservation number so we can review this matter directly.
misleading mileage policy not disclosed during the booking process
Business reply on Google
Hi Joel, we're sorry to hear about your experience and the frustration caused during the booking process. We understand how disappointing it can be when rental requirements are not what you expected. Our goal is always to provide clear information and a smooth rental experience, and we appreciate you taking the time to share your feedback. If you’d like to discuss this further with our management team, please reach out to [email protected] so we can connect directly.
Receptionist was rude and threatened customer regarding insurance purchase.
Business reply on Google
Hi Peter, thank you for sharing your feedback. We’re sorry to hear about your experience at our reception desk, as we aim to provide every guest with professional and welcoming service. While we’re glad the return process went smoothly, we take your concerns regarding communication very seriously and will use them to help improve our service. Please contact us at [email protected] so that we may further understand your complaint.
Rental reservation cancelled and price increased significantly at the counter.
Business reply on Google
Hi Skylynne, we're sorry to hear about your experience and the frustration surrounding your reservation and quoted rate. We always want our customers to feel supported and treated with professionalism, so it’s disappointing to hear we fell short for you. If you’d like to discuss this further with our management team, please reach out to [email protected] so we can connect directly.
Inaccurate location information and excessive, unexplained tire repair charges.
Business reply on Google
Hi Greg, we sincerely apologize for the difficulty you had locating our shuttle and the confusion regarding third-party booking information. It is disappointing to hear about the flat tire and subsequent repair costs you encountered. We strive for transparency and a seamless experience for all our guests. Please reach out to us at [email protected] and a member of our management team will be in touch.
Excessive two hour wait time and poor customer service policies.
Business reply on Google
Hi Kresimir, we're sorry to hear about the long wait and understand how frustrating that must have been. Our team is committed to improving the experience, and we appreciate you sharing this feedback. For your next rental at LAX, we encourage you to use our Midway App with the AMPED Express Check-out feature, which allows you to complete check-out in 5 minutes or less. If you’d like to discuss your experience further, please reach out to [email protected] so we can connect directly.
Staff refused to assist with vehicle return location during traffic delays
Business reply on Google
Hi Kelly, we are sorry to learn about the difficulties you experienced when returning your vehicle and the frustration caused by the surrounding traffic and construction. We aim to provide a seamless rental experience for all our guests, and we apologize for any confusion regarding our return location. If you would like to discuss this further, please contact us at [email protected].
Rental denied due to credit card name format policy.
Business reply on Google
Hi Chris, thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you experienced at our LAX location regarding our credit card policy. We understand how disappointing it is to have your documentation and alternative verification methods declined, especially when you have all other necessary identification ready. We aim to be as helpful as possible, and we regret that we were unable to find a solution for you at the time. Please contact our customer care at [email protected] so we can resolve this matter for you.
Misleading insurance charges and excessive shuttle wait times caused missed flight.
Business reply on Google
Hi Stacee, thank you so much for leaving us a 5-star review! We're thrilled to hear that Herb was able to assist you with a great deal, and we truly appreciate your recommendation. We look forward to welcoming you back to Midway Car Rental LAX for your future rental needs!
Exorbitant rental extension fees and poor customer service left customer stranded.
Business reply on Google
Hi, thank you for sharing this and I’m truly sorry for the distressing experience you went through. Being left stranded and treated that way is not acceptable, and this is far from the level of care we aim to provide every customer. Your feedback matters and will be taken seriously to improve our service and support. Please reach out to [email protected] with your contact details, so a manager may discuss this with you directly. Thank you for bringing this to our attention - we will use your feedback as a learning moment for our staff.
Inconsistent verification requirements prevented the customer from renting a vehicle.
Business reply on Google
Hi Aleesha, we apologize for the frustration caused by the verification process during your recent visit. Our goal is to provide a seamless experience for our loyal customers, and for a much more efficient check-in on your next trip, we invite you to try our AMPED express program via the Midway app. Many of our guests find this significantly speeds up the process. You are welcome to reach out to [email protected] if you wish to discuss this further. Thank you for your valuable feedback.
Rental company overbooked vehicles leaving customers without pre-booked cars
Business reply on Google
Hi Emilia, we're truly sorry for the experience you described and for the inconvenience you and your family faced after such a long day of travel. We understand how stressful that situation must have been, and it’s disappointing to hear that we fell short of providing the support and reliability you expected. If you’d like to share more with our management team, please feel free to reach out to [email protected] to connect directly.
Rental agency failed to provide reserved vehicle upon arrival
Business reply on Google
Hello Ian, Thank you for providing feedback. We have noted your concerns regarding the unavailability of your reserved SUV, the subsequent wait time for a vehicle, and the communication provided by our service representatives during your visit. We aim to provide reliable service for all our travelers, and we value your feedback. We will use your experience as a learning moment to train our staff. Please contact us at [email protected] if you wish to discuss with a member of our management team. We thank you for your feedback, and have a great day!