Miel De Agave Phoenix
🍽️ Restaurants · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Waitstaff failed to provide table service and exhibited rude behavior.
poor service, long wait times, and substandard food quality
Long wait times and poor service regarding reservation policy
The burger bun was burnt and the fries were cold.
Poor food quality, billing errors, and hygiene concerns.
Restaurant charged a mandatory cake cutting fee for a private cake.
Long wait time despite having a reservation
Business reply on Google
Thank you for bringing this to our attention — I’m truly sorry we ruined your anniversary with the long wait, lack of visible service, and a rude team member. This is not the standard we set, and your description of waiting 40 minutes past your reservation and leaving hungry is completely unacceptable. We are investigating what went wrong that night, including staffing and front-of-house training, and taking immediate steps to prevent a repeat. We appreciate your feedback and would welcome the opportunity to make this right; please contact our manager through the restaurant's main phone or the platform so we can address this directly.
excessive wait times and lack of indoor waiting area for patrons
Business reply on Google
Thank you for taking the time to share your experience; we are very sorry your professional dinner fell short of expectations. We apologize for the long wait, the requirement that patrons be seated at the bar for safety, and for how that policy and the situation were communicated. Your feedback about comfort, heat, and accurate online presentation is important and we will review our seating and communication policies and retrain staff to better manage waits. We appreciate you bringing this to our attention and would welcome the opportunity to make it right; please contact our manager at the restaurant so we can address your concerns directly.
Reservation was ignored and staff treated guests with rudeness
Business reply on Google
Thank you for taking the time to share this feedback. I am very sorry your reservation was not honored and that our host’s behavior and the uncomfortable wait in an uncooled lobby made you feel embarrassed and unwelcome. This falls far below our standards and we are addressing the incident with our front-of-house team while reviewing our reservation and waiting area procedures to prevent this from happening again. We appreciate you bringing this to our attention and hope you might consider giving us another chance to provide the respectful, comfortable experience you expected.
Overcharged for large party fee and poor restaurant cleanliness and service
Poor service, limited parking, and incomplete meal orders
Business reply on Google
We truly appreciate your feedback and are sorry for the inconvenience you experienced. Your comments about our gluten-free options and service have been shared with our team for improvements. Though we're disappointed with your experience, we’re hopeful for another chance to serve you better. We hope to welcome you back someday!
long wait times despite reservations and incorrect billing for promotional drinks
Business reply on Google
Hi Victor, thank you for sharing your experience with us. We're really sorry for the delay you faced during your visits and for any inconvenience caused. Your feedback is incredibly valuable, and we’re committed to improving our reservation process and ensuring better experiences for our guests.
Hostess was unwelcoming to large group and provided incorrect parking information.
Business reply on Google
Hi there, we're sorry to hear about your recent experience with us. It seems like our service didn’t meet the standards we strive for, and for that, we truly apologize. We appreciate your feedback as it helps us improve. Please feel free to reach out to discuss this further.
Poor food quality and inattentive service during anniversary dinner
Business reply on Google
We're truly grateful you chose us for your anniversary. We sincerely apologize that the experience didn’t meet your expectations. Feedback like yours is essential for us to improve. We hope you'll consider giving us another chance to offer you a better experience.
Long wait times and poor service from staff and management.
Business reply on Google
Hi there! We’re deeply sorry for the inconvenience during your visit. It's disheartening to hear about the drink delay and your experience with our service. Please know we truly value your feedback as it helps us improve. We hope to have the opportunity to make things right for you!
Poor service, long wait times, and rude staff interactions.
confusing parking instructions and excessive wait time for drink orders
Host provided rude and unpleasant service to the customer.
Business reply on Google
We're truly sorry to hear about your experience and want to empathize with your concerns. It's important to us that every guest feels welcome and valued, so we take your feedback seriously. We hope to have another chance to give you and your family a more enjoyable visit.
The steak was served undercooked and required being sent back.
Business reply on Google
Hello Jason! We're grateful for your honest feedback. I'm sorry to hear that your steak was not prepared to your liking. Your comment is invaluable and we'll work on ensuring a better experience next time. Hope to see you again soon!
Excessive wait times and plastic found in the food.
Business reply on Google
We're truly sorry to learn about your recent visit and the inconvenience you experienced. We appreciate your feedback as it helps us to improve our service. Please know we're committed to making your future visits enjoyable and thank you for bringing this to our attention. We hope to welcome you back for a better experience.