Milano Nail Spa

Business reply on Google

Hi Maika, we are truly sorry to hear about your recent experience. We appreciate you being a loyal client and we understand how disappointing and upsetting it must have been to leave our salon feeling this way. Your comfort and safety are very important to us. We take concerns about any discomfort, injury, or sanitation issues seriously, and we would like the opportunity to look into what happened and make things right. Please contact us at 281 888 9646 at your convenience or visit the salon so we can personally speak with you, address your concerns, and find a solution. We sincerely apologize that your recent visit did not meet the quality of service you deserved. Thank you Maika and we're looking forward to hear back from you soon. Milano Nail Spa The Heights Management

Business reply on Google

Hi Sequoia, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent visit did not meet your expectations, especially as a returning customer. We take pride in providing quality service, and we regret that you felt your set was rushed and that your pinky nail did not meet your expectations. If there was an issue with the shape or finish, we would have genuinely appreciated the opportunity to correct it before you left or afterward. Sequoia, we’re sorry to hear that you were unhappy with your nails. If there is ever anything you don’t like about your service, please don’t hesitate to call us at 281-888-9646 or return to the salon so we can make it right. When our cashier checked you out, she asked if everything looked good and if you were satisfied with your service. We truly wish you had let us know at that time that you weren’t happy with your nails. We would have been more than happy to fix the shape of your pinky nail or address any other concerns before you left the salon, at no additional charge. Our goal is for every customer to leave happy, and we always welcome the opportunity to correct any issues whenever possible. Regarding your co

Business reply on Google

Thank you for taking the time to share your experience. We’re truly sorry your first visit didn’t meet your expectations. We apologize for the miscommunication regarding your ingrown toenails. Our policy is that we do not remove ingrown nails because doing so could cause bleeding or increase the risk of infection. We understand how frustrating it must have been to be told otherwise at the beginning of your service, and we’ll be addressing this with our team to ensure our policies are communicated clearly and consistently in the future. We’re also sorry that you weren’t offered a drink or shown our service menu as part of your visit. That’s not the level of hospitality we aim to provide, and we’ll use your feedback as a reminder to ensure every guest receives the same warm welcome and attentive service. We appreciate your honest feedback, as it helps us improve. We hope you’ll consider giving us another opportunity to provide you with the experience you should have received.

Business reply on Google

Hi Abigail, Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectation. May we please have your phone number used to check out so we can review your visit and follow up with you directly. Milano nails spa management.

Business reply on Google

Hi Iris, thank you for sharing your experience. We’re sorry to hear you left feeling frustrated. Different nail technicians and salons may have different approaches depending on the products used, the condition of the nails, and what they believe can be done safely without compromising the quality or longevity of the set. We understand that another salon was able to achieve the look you wanted, and we’re sorry our team wasn’t able to offer you the same solution. We appreciate your feedback and will use it as a coaching opportunity to ensure we communicate options and limitations more clearly with our guests in the future. We wish you all the best, and thank you for taking the time to share your experience. thank you Milano Nail Spa The Heights Management

Business reply on Google

Thank you, Sydney, for your feedback. Today, you had an appointment with Steve at 1:30 PM. At approximately 1:00 PM, Steve informed us that he was running about 10 minutes behind schedule. We immediately contacted you to let you know and asked if we could move your appointment from 1:30 PM to 1:45 PM. You stated that you would still arrive at 1:30 PM and preferred to keep your appointment with Steve. We also offered to assign another technician to accommodate your original appointment time, but you preferred to wait for Steve. At Milano Nails Spa, appointment times are estimated based on the services our clients request when booking. Occasionally, when clients arrive, they may decide to add or change services, which can affect the timing of subsequent appointments. Our technicians take pride in their work and make every effort to ensure each client receives the quality service they expect and deserve. We understand your frustration regarding the 10 minutes delay and sincerely apologize for the inconvenience. We always strive to stay on schedule while providing excellent service to every guest. We appreciate your patience and understanding. Thank you Milano Nails Spa The Heights.

Business reply on Google

Dear Destiny, Thank you for sharing your feedback. We are truly sorry to hear that your experienced at Milano Nail Spa The Heights did not need your expectations. Our goal is to provide the best nail salon experience in Houston, and we take your concerns seriously. And we just wanted to confirm if you got the correct location. If possible, would you mind to give us your phone number so that we can check on our system to see who did your services for you today. We would love the opportunity to make things right!! Please contact us at 281-888-9646 or visit us in-store so we can address your concerns personally. Your satisfaction is our priority, and we hope to welcome you back for a better experience. Thank you Destiny, Milano Nail Spa The Heights Management #CustomerCare #BestNailSalonHouston #MilanoNailSpa #NailSalonNearMe

Business reply on Google

Diana, this review is completely false and misleading. You ran out of our salon without paying for the services you received, which forced us to involved the police. We have security camera footage and a police report documenting the incident. Our staffs spent extensive time trying to accommodate your repeated requests and corrections during your appointment, yet instead of taking responsibility for your actions, you chose to leave a dishonest review. False accusations against our salon and employees will not be tolerated! Any false accusations against our salon can leads to a lawsuit, so consider this our final warning against your action. Milano Nail Spa The Heights Management

Business reply on Google

Thank you for your feedback, Madison Wood. We’re sorry to hear that your recent visit did not meet your expectations, especially after giving us another chance. At our salon, we strive to provide professional and respectful service to every client. We take concerns about staff attitude very seriously, and what you described is not the standard we aim to uphold. We will be addressing this internally with our team to ensure better communication and care moving forward. Regarding your service, we always welcome clients to let us know if any adjustments are needed during the appointment so we can make corrections right away in a comfortable and positive manner. We truly value your feedback and would appreciate the opportunity to make things right. If you’re open to it, please contact us directly at 281 888 9646 so we can discuss your experience further. Thank you Madison and we hope to hear back from you soon. Milano Nail Spa The Heights Management

Business reply on Google

Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience. Regarding the nail tips, our salon uses professional-quality tips that are selected to provide durability, proper structure, and long-lasting results. While certain tips naturally have a slight curve, our technicians shape and customize the nails based on each client’s nail bed and requested style whenever possible. In your case, both the technician and our manager explained the type of nail tips we use and how they would affect the final shape. We have been using these same nail tips for years, and they have worked well for many clients without issue. After the explanation, we asked if you would still like to continue with the service, and you agreed to proceed. Once the service was completed, you requested a $30 discount because you preferred the nails to be flatter. However, the nails were completed according to professional standards, and there was no issue with the quality of the work. We always care about our clients’ satisfaction and take pride in the quality of our services. If you would like to discuss your experience further, we welcome you to contact us directly so we can be

Business reply on Google

Dear EV, Thank you for your feedback. We appreciate you taking the time to share your experience with us. During your visit today, we initially assigned one technician to your pedicure. At your request, we changed to a different technician, Tina, to better accommodate your preference. You selected the Signature Deluxe Pedicure service. During the service, you informed our technician that you were in a hurry, so polishing was completed first. When you later asked about the massage, we explained that it was skipped due to time, but we were happy to complete the massage if you had additional time. You also requested extra heel scrubbing. Our technician carefully scrubbed your heels again; however, when you requested the use of a “cheese grater” tool, we explained that this tool is not used in our salon because it is not permitted under Texas state regulations. We always follow state safety guidelines to protect our clients. We also advised that severely dry or rough heels usually require multiple treatments and proper home care to improve safely, and excessive scrubbing in one visit can cause irritation. Thank you again for your feedback. Milano Nail Spa The Heights Management

Business reply on Google

Hi Sana, You came to our salon today for a pedicure and we assigned you a technician to take care of you. After finished all the step and ready for the massage you told our technician that you don’t want the massage so our technician skip the massage and went to get the hot towels to finishing up for you and ready for the polishing. At check out: When you came to our cashier and told our cashier that the technician did not do the massage part for you. We called the technician and confirmed that you did not want the massage. We also watch the camera and you asked to skip the massage. The two customers who sat next to you also confirmed that you told our technician you did not want massage. Thank you Sana Milano NailSpa The Heights’s Management

Business reply on Google

Thank you so much for your wonderful review, Marissa Javurek! 💖 We’re thrilled to hear that you enjoyed your experience at Milano Nail Spa The Heights. Our goal is to provide the best nail services in Houston, and we’re so glad we met your expectations! ✨ We can’t wait to welcome you back soon. If you're ever searching for a top-rated nail salon near you, we’re always here for you! 💅💕 Milano Nail Spa The Heights Management #NailSalonNearMe #BestNailSalonHouston #TopNailSpa #MilanoNailSpaTheHeight

Business reply on Google

Thank you Estefania for your feedback, we are truly apologizing to you that you are kit satisfied with us on your recent visited. May we have your phone number so we can check in our system to see who was taken care of you when you were at our salon. Here at Milano Nail Spa The Heights, we always put our customers service, customer satisfaction and our work quality as our main priority and we regret that we failed you. Estefania, we understand that your time is precious but if you could please give us sometime and come back let us fix your nails for you. We have 10 days guaranteed for our service. Today, our cashier understands that you are not satisfied with your nails?. We offer to fix them right away for you but you doesn’t want to and we also mention about come back let us fix it for as well. Thank you Estefania Milano Nail Spa The Heights Management

Business reply on Google

Thank you Chatrice for your feedback, we are truly apologizing that you are not satisfied with us on your recent visited. May we have your phone number so we can check in our system to see who took care of you when you were here at our salon Milano Nail Spa The Heights. Chatrice, we know that your time is precious but if you could, please give us sometime and come back for us to redo your cuticle and fix your nails for you. Thank you Chatrice Milano Nail Spa The Heights Management