Milk and Honey Market of Phoenix
🛒 Retail & Products · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business charges significantly higher prices than other market competitors.
Business reply on Google
We appreciate your review.
The store allows dogs to walk through the premises.
Business reply on Google
We appreciate you review.
High prices and rude staff members
Business reply on Google
Thank you for your review.
The staff member provided disrespectful and rude customer service.
Business reply on Google
We really sorry to hear that you had a bad experience at our establishment. Please if you can contact the owner tomorrow morning I am sure we can assist you with your concern and your purchase. Thank you for bringing this matter to our attention.
Employee failed to intervene or report an assault on a customer.
Business reply on Google
. We are providing all our video footage to Phoenix PD and are sorry about the incident. If you have any further queries please stop by our store and ask for the owner. Thank you .
Owner verbally harassed and discriminated against customers based on their companion.
Business reply on Google
We take feedback seriously, but we strongly disagree with the characterization of the event described in the review regarding Milk & Honey Market Our business strives to treat our customers with respect and dignity. The situation referenced was not about discrimination or profiling unfortunately, our store and surrounding property have experienced, repeated incidents involving vandalism, property damage and disturbance connected to individuals neutering on the premises .L. we understand that people want to help others in need and we respect that intention, however as a private business, we must also enforce policies and protect our employees customers, and the property from situations that previously caused harm we remain committed to serving the community respect respectfully and appreciate the many customers will support our small business every day
Ice cream was melted and refrozen.
Business reply on Google
We sorry about your experience. If you visit our store next time please ask for a manager. We would like to hear about your concern . Thank you for your review
Staff racially profiled and denied service to a paying customer.
Business reply on Google
We take feedback seriously, but we strongly disagree with the characterization of the events described in the Milk & Honey review our business strives to treat all customers with respect and dignity .The situation referenced was not about discrimination or profiling unfortunately, our store and surrounding properties have experienced repeated incident involving vandalism, property damage, and disturbance connected to the individuals loading on the premises like many small businesses in downtown Phoenix we have had to take steps to protect our staff, customers and property or response in this situation was based solely on maintaining a safe and orderly environment for everyone in the store, it was not related to raise background or personal circumstances. We understand that people want to help others in need and we respect the intentions, however as a private business, we must also enforce policies, protect our employees customers and property from situation that we have previously caused harm we remained to committed to serving community respectfully and appreciate the many customers who support our small business
Employees were distracted by phones while serving customers.
Business reply on Google
We thank you for your review and bring in this matter to our attention.
Employee provided incorrect information regarding product availability
Business reply on Google
We appreciate your review.
staff incorrectly applied sales tax to non-taxable grocery items
Business reply on Google
We appreciate your review. We just wanted to inform you that we charge a 4% fee for credit card transactions and there is no sales tax on food. There is also a sign posted in front of the register and on the door to let customers know of this.
Staff member ignored customer to use a mobile phone.
Business reply on Google
We are really sorry to see that you are not been truthful we had looked at the CCTV cameras . Clerk was getting your delivery bag ready for you to pick up. Also no footage of you going around the store looking at the pricing . We have taken steps to address this issue with DoorDash. Still thank you for your review.
Staff member was unhelpful and distracted by phone during checkout.
Business reply on Google
We thank you for your feedback, Proper steps have been taken to bring your concern to our employees.
Staff members were rude and disrespectful to the customer.
Business reply on Google
Thank you for your review
The business has high prices and rude staff members.
Business reply on Google
Thank you for your review
Staff member unable to process debit card payment
Business reply on Google
Thank you for your review