Mill Run Ale House
🍽️ Restaurants · Hilliard
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
server failed to provide basic table service and check-ins
Business reply on Google
Hi Brian, We are truly sorry to hear about your experience and regret that we did not meet your expectations. That is never the experience we want any guest to have at Mill Run Ale House. We appreciate your feedback and would sincerely like the opportunity to invite you back so we can provide you with the great experience we are known for and that you deserve. Thank you again for bringing this to our attention. Raffi 614 900 9901 Mill Run Ale House
Owner verbally berated customer over an incorrect food order
Business reply on Google
Hi Brett, We are truly sorry to hear that your experience left you feeling upset and disrespected. That is never the impression we want any guest to leave with. There was clearly a misunderstanding regarding the order, and while we did our best to correct it as quickly as possible during a very busy time, we regret that the situation became frustrating for you. We also apologize if our communication came across as argumentative or disrespectful in any way. At our restaurant, we value every customer and appreciate all feedback, even when it is difficult to hear. We understand that mistakes can happen, but we always strive to resolve them professionally and fairly. We sincerely wish you had left with a better impression of both our food and our service, and we are sorry we fell short during this visit. Please feel free to contact me personally so I can help make this unpleasant experience right and show you the hospitality that our guests know and appreciate. Raffi F 614-900-9901 Mill Run Ale House Team
waitress failed to provide silverware and ignored requests for the check
Business reply on Google
Hi D, Thank you for taking the time to share your experience with us. I truly appreciate your feedback, and I’m very sorry for the level of service you received during your visit. What you described is not the standard we strive to provide, and I regret that we let you down—especially with the lack of attention, missing silverware and napkins, and the delay in both greeting and follow-up service. I’m glad to hear you and your daughter enjoyed the food, but I completely understand your frustration, particularly not being able to enjoy your full meal and feeling overlooked throughout your visit. I would really appreciate the opportunity to make this right and restore your confidence in us. We would love to invite you back as our guest so you can experience the level of service we are known for. Please feel free to reach out to me directly at your convenience so I can personally arrange your next visit. Thank you again for your honest feedback—it truly helps us improve. Best regards, Raffi 614 900 9901
The food served was lukewarm and of poor quality.
Business reply on Google
Dear Colleen, Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us did not meet expectations, particularly regarding the quality and temperature of the food. That is certainly not the standard we strive to provide. We take your comments very seriously and will address this with our kitchen team to ensure improvements are made immediately. I would truly appreciate the opportunity to make this right—please feel free to reach out to me directly at your convenience. I would be glad to invite you back for a much better experience. We hope to have another chance to serve you and restore your confidence in us. Kind regards, Raffi 614 900 9901
The restaurant served an incorrect pizza and staff was dismissive.
Business reply on Google
Hi Jessica, Thank you for taking the time to share your experience with us. I sincerely apologize for the disappointment with your margarita pizza and for how the situation was handled. You are absolutely right, you should have been informed ahead of time that we were out of basil before the order was prepared. We also apologize if the interaction with our staff came across as dismissive. That is certainly not the level of hospitality we aim to provide our guests, and your feedback helps us address these issues with our team. We truly value your support and would appreciate the opportunity to make things right. If you’re open to it, please feel free to reach out to me directly so I can personally invite you back and ensure you have the experience you deserve. Thank you again for bringing this to our attention. Raffi F 6149009901 Mill Run Ale House
Excessive wait time to receive the bill after finishing lunch.
Business reply on Google
Dear James, I want to personally apologize for what you experienced during your recent visit. Waiting an hour and a half after finishing your lunch to receive your check is completely unacceptable, and I truly understand how frustrating and disrespectful that must have felt. That is not the experience we want any guest to have. I do remember you and recall asking if you needed any assistance at the time. You mentioned you were waiting on your check, and I regret that the situation was not resolved promptly. Please know that this does not reflect our standards of service or hospitality. We value our guests’ time, and in this case, we clearly fell short. For that, I am sincerely sorry. I would be grateful for the opportunity to invite you back and personally ensure that your next visit reflects who we truly are and the level of care we aim to provide every guest. If you’re open to it, please feel free to contact me directly so I can arrange a return visit at your convenience. Thank you for bringing this to my attention. I hope we have the chance to welcome you back and make things right. Please accept my invitation. Sincerely, Raffi F 614-900-9901
insufficient bread portions and lack of table service for drinks
Business reply on Google
Hi H, Thank you so much for taking the time to share your detailed feedback! We truly appreciate hearing both the highlights and the areas where we can improve. We’re glad you enjoyed the cozy, pub-style atmosphere and that the salmon and vegetables were cooked to your liking. We also greatly appreciate your kind words about our service, we’ll be sure to pass along your compliments to our team. We also take your notes about the spinach and artichoke dip, seasoning, and drink service seriously. Feedback like yours helps us fine-tune both our menu and overall guest experience, and we’ll be reviewing these points to ensure future visits are even better. It means a lot that you could see yourself being a regular, and we hope to have the opportunity to welcome you back again soon! Mill Run Ale House Team
Long wait times for food and excessive noise levels.
Business reply on Google
Hi Alex, Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet expectations — we understand that the long wait and noise level impacted your visit. Please note, as a sports bar, Game Day can be especially lively, which can add to the atmosphere. We truly value guest input like yours and will continue working to improve our service and overall experience. We appreciate you giving us a try and hope you might consider visiting us again on a less busy day. Mill Run Ale House Team
Slow service and long wait times for food delivery
Business reply on Google
Hi Tasha, Thank you for sharing your experience with us. We’re happy to hear you enjoyed the food, but we’re truly sorry the service didn’t meet expectations. We’ve spoken with our team to make sure this doesn’t happen again. Please give us another chance, we’d love the opportunity to make it right on your next visit. Raffi F 614 777 7344
The burger was dry, poorly seasoned, and overpriced.
Business reply on Google
Hi Zack, Thanks for the feedback! We’re happy you enjoyed the atmosphere and service, but we’re sorry the burger didn’t meet your expectations. We’ve already made improvements to our food, and we’ll be enhancing our pricing within the next two weeks. We’d love another chance to make it right on your next visit. Mill Run Ale House Team
The carbonara dish lacked flavor.
Business reply on Google
Hi Wendy, Thank you for bringing this to our attention. At Mill Run Ale House, we are committed to providing great guests service and would like the opportunity to make this right. Please give us a call at 614 777 7344. Our General Manager will take care of this personally. We hope to find a solution as soon as possible. Mill Run Ale House Team
customer could not get served at the bar
Business reply on Google
Hi Scott, We’re truly sorry for the wait you experienced at the bar. We sincerely appreciate your patience next time, as it was quite busy and the bar was full. Mill Run Ale House Team
Incorrect food order received and poor quality of items served.
Business reply on Google
Hi Ryan, We’re so sorry to hear about your experience. That’s not the level of hospitality or quality we strive to deliver, whether you’re dining in or picking up. We truly appreciate you taking the time to share this feedback, it helps us improve. If you’d be open to it, we’d love the chance to make this right. Please reach out to us directly at [email protected] and we’ll do our best to turn things around for you on your next visit. Safe travels, and thank you again for giving us a try. Mill Run Ale House Team
The food quality was poor and overpriced.
Business reply on Google
Hi Ladydove, Thank you for taking the time to leave us a review. At Mill Run Ale House, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at 614 777 7344 with any further comments or suggestions? We hope we can use this to improve in the future. Mill Run Ale House Team
Excessive wait times for food and incorrect order preparation.
Business reply on Google
Hi Austyn, We’re sorry to hear that you weren’t satisfied with your experience. There are some concerning details in your review that we’d like to discuss further. If you’d like our assistance, could you please reach out to us at 614 777 7344. We really value your opinion. Mill Run Ale House Team
The pizza had an excessively thin crust.
Business reply on Google
Hi Austin, Thank you for your feedback! We're glad to hear you enjoyed the appetizers, but we're sorry to learn that the pizza wasn’t quite what you expected. We do strive for a perfect balance in all our dishes, and your comments about the crust are noted, it should still meet your taste expectations. We'll be sure to pass this along to the kitchen team. We appreciate you giving us a try and hope to welcome you back for a better experience next time! could you please reach out to us at 614 777 7344. We really value your opinion. Mill Run ale House Team
Incorrect food order and unprofessional staff behavior.
Business reply on Google
Hi Holly, Thank you for bringing this to our attention. At Mill Run Ale House, we are committed to providing great guests service and would like the opportunity to make this right. Please give us a call at 614 777 7344. Our General Manager will take care of this personally. We hope to find a solution as soon as possible. Mill Run Ale House Team
Bartender repeatedly failed to provide service to customers at the bar.
Business reply on Google
Oh no! I'm so sorry to hear about your disappointing experience! We absolutely want to be your go-to spot, and it’s heartbreaking to know we've let you down, especially multiple times. We completely understand how frustrating this must be for you, especially when you were hoping for a smooth and memorable evening. The service issues you’ve mentioned, especially with the bartender forgetting your needs, are definitely not the standard we strive for. Your feedback is so valuable to us, and we’re going to address this immediately to make sure this doesn’t happen again. We truly appreciate you bringing this to our attention and your continued support in defending the quality of our food. I can promise you, we’re committed to improving the service so that your next visit is everything you were hoping for and more! We would love to have another final chance to welcome you back and show you the experience you deserve. Can’t wait to see you again and make things right! 🙏 You can also reach me at any time 😊 Vince
Excessive noise levels and slow drink refill service on the patio.
Business reply on Google
Hi Sam, Thank you for your feedback! We’re thrilled to hear you enjoyed the food and our service. We sincerely apologize for the noise level on the patio and the delays with drink refills — that's definitely not the experience we strive for. We’ll certainly take your comments into consideration and work on improving our acoustics. We’d love to welcome you back and hope your next visit will be even better. Thanks again for sharing, and we look forward to seeing you soon! Mill Run Ale House Team
Poor seating management and excessive wait times for food service.
Business reply on Google
Hi John, Thank you for taking the time to leave us a review. At Mill Run Ale House, we continuously work to create good experiences for our guests and we’re sorry to hear that we missed the mark here. Would you please consider reaching out to us at 614 777 7344 with any further comments or suggestions? We hope we can use this to improve in the future. Mill Run Ale House Team