Million Air

Business reply on Google

Hello Valeria, Thank you for sharing your feedback. Our sincerest apologies that you had a negative experience with us during your recent visit. We take great pride in our staff, facility, and our passion for customer service. Your opinion is important and allows us to take corrective action to avoid experiences like this in the future. Our customers and their encounters while visiting our facility are extremely important to us. We hope you will give us another try! With gratitude, - Million Air Indianapolis Management Team

Business reply on Google

Hello Angie - Our sincerest apologies that you had a less than desirable experience with us. We are a private FBO on the IND field and work closely with Hertz, as we offer rental vehicles for customers flying in to Million Air IND. On occasion, there are glitches in the system that send Hertz customers to us for rental pick ups/returns rather than the main terminal. If we have extra available rentals for the day, we will gladly rent to walk ins. However, our on site rentals are typically reserved for inbound passengers to our location. There can also be system glitches for rental returns that were booked to the main terminal, but returned at our location. We have taken your concerns in consideration for future. Apologies again for any confusion and issues this may have caused, we appreciate your feedback! - Million Air Indianapolis Management

Business reply on Google

Thank you for sharing your feedback. Our sincerest apologies that you had a negative experience with us during your last visit. We have addressed this issue internally to avoid experiences like this in the future. Our customers and their encounters while visiting our facility are extremely important to us. We hope you will give us another try! With gratitude, - Million Air Indianapolis Management Team