Million Air Austin
✈️ Airlines · Austin
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Front desk staff appeared disengaged and unhelpful to the customer.
Hertz rental car overcharged for fuel, tolls, and extra days.
Front desk staff member was rude and unwelcoming to customers.
Business reply on Google
Thank you for your feedback Moe. We appreciate your time as well as the transportation services you provide to our customers and to our community. We will use your feedback to improve upon our services daily while also maintaining the safety and security of the terminal and the airport. Again, thank you. We wish you safe travels on your journey.
The facility is understaffed leading to long wait times for customers.
Business reply on Google
Thank you for your feedback. We appreciate it and are taking immediate action. Two new line service professionals will join us this week, along with several more dedicated team members in the coming weeks. We appreciate your encouragement, feedback and business.
Customer service manager was judgmental and unprofessional regarding hangar space inquiry.
Business reply on Google
Steven, thank you for your note. We welcome everyone here and want to make your next experience a positive one. Our customer service manager, Karina, would appreciate the opportunity to welcome you back.