Mimosa Nail Bar Uptown
💅 Beauty & Spa · Dallas
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Inaccurate online pricing and unprofessional staff response to billing discrepancy.
Business reply on Google
Hi Tess, Thank you for taking the time to share your honest feedback. We sincerely apologize for the frustration you experienced during your visit. We truly appreciate you bringing the website pricing and technician availability issues to our attention. We will review everything carefully and make the necessary updates to provide accurate information for our guests. We also understand that our staff did not handle the pricing discrepancy appropriately, and we apologize for the way the situation was handled. You deserved a clear explanation and a more professional response. Please feel free to contact the salon directly so we can discuss your experience and provide a fair resolution or compensation. We truly value your business and hope to have the opportunity to welcome you back for a much better experience. Thank you again for your feedback, Tess. — MIMOSA NAIL BAR
Technician caused bleeding and performed unauthorized services during a pedicure.
The service prices are significantly higher than expected for a fill-in.
Poor nail shaping and premature chipping of gel extensions.
The customer was overcharged for poor quality nail services.
Staff failed to provide drinks and ignored specific nail design requests.
Nail technician was rude and unprofessional regarding the requested design.
Business reply on Google
Dear Mrs. Magdaleno, My name is Phillip and I am the manager of Mimosa nail bar Uptown. It pained me having to reply to your review because I know you do this to celebrate your birthday. I truly wish things turned out differently for you. I had no excuses for what happened to you in my salon under my management. I just wanted to apologize to you for ruining such an important day of your life. Please forgive us and if there's anything we can do, we will always be ready to make things right for you! Sincerely, Phillip
Technician ignored length request and service felt rushed and pressured.
Customer was overcharged for a basic nail fill and pedicure service.
Business reply on Google
⸻ Dear Rebeka, We sincerely apologize that your recent visit with us on September 19 did not meet your expectations. I have carefully reviewed your receipt from that day.It seems there may have been a misunderstanding, and you felt that we charged you more than our listed prices. I can completely understand how upsetting that would feel—if I were in your position, I would feel the same way. All of our prices are clearly displayed on our service menu and shown in the receipt, except for custom nail art. This was our mistake—we should have explained that more clearly to you. The nail art portion was calculated as follows: • Deep French: $25 • French outline: $10 • 2 cherry charms: $10 Total: $45 Since you had both gel-X and pedicure services done together, our staff combined the nail art charges into a flat $40 as a courtesy. Once again, I am very sorry for the confusion and for not making this clearer during your appointment. If you have any further questions or concerns, I am more than happy to discuss them with you until you feel comfortable and satisfied. Please feel free to contact me directly at 682-666-8899. Wishing you all the best, Kathy from Mimosa Nail Bar Uptown
Customer was overcharged for a basic gel nail fill service.
Business reply on Google
Hello Courtney, thank you for sharing your feedback. We take all concerns very seriously. After reviewing our service prices, we could not find any charge that matches the $180 amount you mentioned for a short nail gel fill. Could you kindly provide us with the exact date and time of your visit so we can verify the details? It’s possible there may be a mix-up with another salon, as the pricing described does not align with our menu. Please feel free to contact us directly at our business phone so we can assist you further. We value every guest and want to ensure that all information is accurate. Thank you for your understanding.