MindWell Urgent Care Psychiatry & Mental Health

Business reply on Google

Thank you for your feedback, we're sorry your experience fell short of expectations. We'd like to make this right and invite you to meet with our Medical Director, Dr. Soltan, at no charge to address any concerns directly. Please contact our office and we will be happy to arrange that for you.

Business reply on Google

Thank you for sharing your experience. We take all feedback seriously and are sorry you left feeling unheard. Our clinical team is genuinely committed to compassionate, evidence-based care, and we understand how distressing it can be to seek help during a crisis. As a matter of patient safety, our practice follows strict protocols around the prescribing of controlled substances. These guidelines exist to protect our patients and are applied consistently and without exception, regardless of circumstance. We’re unable to discuss the specifics of any patient encounter in a public forum, but we encourage you to contact us directly so we can address your concerns appropriately.

Business reply on Google

Hi Mya, We received your tentative appointment request and sent you the required new patient intake forms to complete. We also attempted to call you multiple times but received no answer. Unfortunately, we cannot accept tentative appointment requests without the completed intake forms. If you would still like to schedule an appointment, please complete the intake forms we sent and contact us. Thank you, MindWell Urgent Care Team