MiniLuxe Uptown
💅 Beauty & Spa · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The business provided poor service and inadequate customer support.
Builder gel manicure chipped and peeled within ten days of application.
customer was overcharged for a manicure service not performed
Poor nail polish quality and subpar technician skill
Business reply on Google
Hi Felicia! thank you for being honest with us. We’re genuinely sorry to hear that your polish hasn't held up—that’s definitely not the high-standard experience we want for you, especially only a few days in! We’d love the opportunity to change your mind and get your nails looking perfect again. Please give us a call so we can get you scheduled with one of our senior techs and get your nails fixed free of charge.
Dip manicure detached prematurely after one week of wear
Gel nail extension detached three days after application
Business reply on Google
Hi Selena! So sorry to hear about that. We’d love to get you back in to get that fixed for you free of charge! Please give us a call so that we can find a time that works best for you.
Technician ignored allergy restrictions and performed incorrect service.
Business reply on Google
Hi Maria Thank you for sharing this feedback, and I sincerely apologize for your experience. We take allergies and client safety extremely seriously, and it’s clear we did not execute our protocols as we should have during your visit. Your appointment details should have been followed exactly, and we are reviewing this incident with our team to ensure this does not happen again. We appreciate you bringing this to our attention and would value the opportunity to speak with you directly and earn back your trust. Please reach out to us at [email protected] so we can address this properly.
customer overcharged for gel removal and received poor quality nail service
Multiple appointment cancellations due to double booking issues
Multiple appointments were canceled by the business on short notice.
Business reply on Google
I am so sorry to hear this, this happened at the Uptown location? I am going to look into this right now. I would love to get more information from you, could you email me? [email protected] After looking into this, it looks like you are a classpass holder and that would be for West Village. I will pass this info along to their manager to get this fixed for you. I am so sorry for the inconvenience this has caused.
Staff refused walk-in service despite available capacity and idle employees.
Long wait times and poor quality gel nail application.
Business reply on Google
Hi EL, Sorry to hear about the issues you faced. I'm having trouble finding your info, but I'm here to help. Could you reach out to me directly at [email protected]? I'd like to make things right and ensure you have a better experience. Thanks for your patience, and I look forward to hearing from you. Best, Ashley
Lack of hot water prevents proper sanitation at the salon.
Business reply on Google
Hi Ron! Thank you for your feedback. We are in the process of fixing the issue with the hot water tank. I know it is a hassle and we thank you and everyone for their patience as we get it resolved. As for sanitation, I guarantee you is our biggest focus. We sterilize the tools in our clean lab with a 3 step process which includes sterilization in a medical grade autoclave. For manicure and pedicure stations we use medical grade sanitation sprays and wipes. I assure you that cleanliness is a priority. I would love to offer you another pedicure once everything gets resolved so you can have a true miniluxe experience.
Poor quality manicure resulted in physical injury and unprofessional service.
Business reply on Google
Hi Marina! So sorry that the quality wasn’t up to par. We would love to get you back in to redo the polish for you, however I’m having trouble finding the name in our system. Feel free to reach me directly and we can get you scheduled.
poor quality manicure and pedicure service for the price paid
Business reply on Google
Hi Lolita. I’m sorry your experience wasn’t great. We don’t offer a package is probably why it wasn’t mentioned. Do you have a date and time you were in so I can look further into this? Unfortunately, I’m not finding you in our system as a client. Please feel free to reach out directly at 903-220-0905.
Business failed to communicate service limitations regarding dip nail removal.
Business reply on Google
Hi Angie We appreciate you taking the time out to address your concern. We’re sorry to hear about your recent experience. When booking, we do confirm if a guest needs a gel removal. Unfortunately dip removal isn’t a service we typically offer as we don’t work with dip or acrylic powder. We do our best to accommodate our clients needs with the tools we have. Please let us know if there’s anything else we can do for you. Ashley Ianni Studio Director
Gel polish peeled prematurely and management refused to provide a repair.
Business reply on Google
Hi Bianca, We appreciate you taking the time out to address your concern. Were so sorry to hear about your recent experience and apologize that our service did not satisfy your expectations. We will use this feedback to do better next time. Please email us directly at uptown@miniluxe to discuss further what we can do to make this right. Theresa T., Studio Director
The manicure and pedicure service was inefficient and staff were rude.
Customer injured by staff and denied service without management resolution.