Miracle Movers Charlotte
🔧 Home Services · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Movers damaged property and are unresponsive regarding the insurance claim.
Movers arrived late and packed fragile items improperly without protective materials.
Company failed to compensate for damaged piano and lost boxes.
Movers were unprofessional, slow, and caused damage to multiple furniture items.
Movers improperly assembled bed frame and company ignored follow-up requests.
Business reply on Google
We completed your move on September 28 of this year. At the conclusion of the job, a walkthrough was conducted to ensure everything met your expectations. During payment, we also checked in regarding your satisfaction with the move, and at that time no concerns were raised aside from adjusting the hourly charges to account for the crew’s break. We certainly understand that issues may come to light after a move is completed, and we always want to address any concerns promptly and fairly. However, given the nature of this issue and the amount of time that has passed, it is difficult for us to determine whether it is related to our services. While we want to be as accommodating as possible, we are unable to provide additional services at no cost in this situation. Thank you for your understanding, and please let us know if there is anything else we can assist you with.
Company driver engaged in reckless driving behavior on the highway.
Business reply on Google
Ms. Wolff, we have addressed this review with utmost sincerity and are sorry to hear about this experience. We regularly conduct safety exercises and continued ongoing training with all of our drivers. Independence Blvd. is a rough stretch of road and can be challenging to all drivers to exit or return to. Thank you for bringing this to our attention as this is something that should be continually addressed.
movers caused property damage and failed to provide adequate packing services
Movers damaged television and company failed to provide adequate compensation
Business reply on Google
Awesome to hear! Thank you so much for taking the time to share this. We strive for each of our customers to have this experience. Thank you so much for the 5 star review! Our team and crews work hard to make our customers satisfied. We were glad to serve you and please let us know if you need any services in the future! Thanks for choosing @Miracle Movers Charlotte
Movers damaged television and company refused to provide adequate compensation
Business reply on Google
Ms. Benemie, here at Miracle Movers we strive for the best customer service and want everyone to walk away satisfied after each move. It is unfortunate we did not provide you that same satisfaction. With that said and without going into the details & intricasies of the move, you were moved on 1/17 & only presented your grievances this morning. We have even sent a claim form to you which has yet to be returned. Issues such as these are not settled immediately or within just a few hours. I would hope that after your claim is settled, once we receive the necessary information from you, that you would consider revising this review.
Employees stole valuable personal property during the moving process.
Business reply on Google
I truly am sorry that you feel that we didn’t treat you with integrity. I was careful in how I responded to you and your husband’s reviews because I didn’t want to make it sound like an accusation that you are lying. However, we did a thorough investigation and we are convinced your items were not stolen. The crew that was on this job had never had any accusations of theft in the past and I talked to some of them about it. I wasn’t able to talk to all of them because, by the time it was brought to our attention, some of the employees were no longer with our company. But I trust the ones I did talk with. And a guitar and box of comics could not have been stolen without them knowing about it. Aside from whether or not the items were stolen, we followed our legal obligations. You were offered the chance to purchase full value protection before the move, but declined it. Purchasing this would have given us the ability to file an insurance claim and make full restitution. Even with the basic value protection you chose, we often go above that when issues occur. But the gap between $100 and over $5000 was extreme. We can’t take a hit like that as a small business. That’s why the NCUC set
Movers stole personal belongings and provided inadequate compensation
Business reply on Google
Dear Mr. Rogers, we are sorry to hear that you did not receive the moving experience you were hoping for. Despite our high standards and track record of stress-free moves, we still run into issues from time to time. In those cases, we do our best to be fair with resolving those issues. We did a thorough investigation and did not uncover any of the items you can't find. I'm sorry that you were not satisfied with what we came up with. We wish the best for you and your family going forward.
Movers damaged a television and failed to return a personal item.
Business reply on Google
Hi Tim, I'm sorry to hear about the damages. Trust me, in the rare occasion that something goes wrong on a move, it is definitely our highest priority to make things right. Though we take a lot of care in making sure things don't get damaged, things do happen from time to time. The form our claims department sent is how we process our claims. We have full intention of taking care of you. Please either fill it out and send it back, or give us a call so we can make things right. 704-275-3053
Company lost customer records and failed to provide scheduled moving services.
Business reply on Google
I’m sorry to hear of your bad experience. We don’t have you in our database and the description doesn’t fit anyone here. I’m thinking that if this was with us, it would have been multiple years ago. We have been under new management for over a year now and have built a very strong reputation in the area. We were even recently voted the best movers in Charlotte by the Charlotte Observer. And I can assure you our front office team would never let a customer slip through the cracks. Again, I’m sorry to hear about your bad experience. I’d really appreciate a phone call so we can resolve this. 704-275-3053 Thanks, Adam Tennant
Movers failed to deliver several boxes containing household items.
Business reply on Google
We appreciate your feedback, Mr. Robertson. Our apologies for not meeting your standards. In an ideal world, every move would go perfectly, but in this business, issues do happen from time to time. On the rarity that a mishap occurs, we do our best to make things right and follow the industry regulations for the claims process. Full Valuation Protection, which is offered prior to any move, allows us to replace or repair items that are damaged or missing. As was explained to you before your move, Basic Valuation settles out at $.60/pound, per article. Based on the industry standards weight and measures table, the total combined weight of items on your claim form would allow for the settlement you are receiving. Again, we apologize your expectations were not met, but we fulfilled our responsibility based on your choice of Basic Valuation Protection. Mishaps do happen, but I can assure you we are not being dishonest, we have followed through the claims process as required by the NC Movers Association, and we thoroughly investigated the situation before settling the claim. I'm hoping you end up finding the box and wish you nothing but the best for you in the future. Thanks - Adam Tenna
movers damaged furniture and failed to provide promised repairs or compensation
Movers arrived late, failed to move items, and damaged personal property.
Business reply on Google
Hi April, Please call me directly tomorrow. I would like to hear more about this situation. I apologize on behalf of our team to date. You can reach me directly at 910-580-5892. Thank you, Chris Wilhoit (owner)
Movers were inefficient, took excessive breaks, and left items behind.
Business reply on Google
Hi Deshia, Please call me directly tomorrow. I would like to hear more about this situation. I apologize on behalf of our team to date. You can reach me directly at 910-580-5892. Thank you, Chris Wilhoit (owner)
Company held belongings hostage and delivered items late and damaged.
Movers caused property damage and failed to place items correctly.
Business reply on Google
Hi Jessica, I'm sorry you did not receive the service you were expecting. We are under new leadership now and many things have changed. We strive for excellence and will always try to do the right thing. I know it's been a while, but feel free to reach out on my personal phone if you'd like the opportunity to be heard. Thanks! - Adam Tennant (704)778-1908
movers damaged multiple pieces of furniture during the move
Business reply on Google
Ms. Besson, I apologize for your negative experience with Miracle Movers. However, we have no record of having ever moved you. Nor in the past few months do we have any jobs originating in Raleigh and coming here to Charlotte. I would like to help assist you and make this right. Please feel free to contact me (Chris F.) directly at 704-619-6617. I look forward to working with you to correct this.