Mission Hills Automotive
🚗 Auto & Repair · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Mechanic failed to diagnose brake issue and refused warranty repair
Business reply on Google
Jordán, thank you for sharing your feedback with us. We're truly sorry to hear that your recent experience did not meet your expectations. At Mission Hills Automotive, we work hard to provide reliable auto care and customer service, and it's disappointing to know we missed the mark for you. Your comments are appreciated, as they help us identify areas where we can continue to improve. If you would like to discuss your experience further, please feel free to reach out to our team directly. We genuinely value your feedback and the trust you placed in us for your vehicle’s care.
The business provided an inaccurate diagnosis and overcharged for services.
Business failed to disclose payment policy for failed smog tests.
Business reply on Google
Tami, I spoke to the manager, and he tried to explain that the vehicle did not pass the inspection due to the exhaust leak. It is not pass or it is free. Evan explained to you that we needed to do some disassembly to figure out what was leaking and then we could give you a quote on the repair. Please accept my apologies if we were not clear or if you did not understand.
Diagnostic service failed to provide specific details or definitive engine assessment.
Business reply on Google
Thank you for taking the time to share your feedback. We truly value hearing from our customers, as it allows us to reflect and look for ways we can further enhance our service. We're sorry to learn that your experience did not meet your expectations. Our team strives to provide quality auto care for every vehicle that comes through our shop, and your insights are important to us. Please know your concerns will be discussed with our staff as we continuously work toward improving every aspect of our service.
The shop charged excessive fees for diagnostic and repair services.
Business reply on Google
Sorry about the confusion with you showing up on Labor Day. I have corrected our system. I hope everything worked out at Evans tire. Enjoy your day.
Incorrect differential ratio installation caused significant vehicle damage and…
Business reply on Google
Believe it or not I’m still dealing with the vendor to take care of my end of it, but I believe you have received a refund from your credit card at least that’s what I was told. Sorry for the inconvenience we do what we can to figure out correct components but using used parts, sometimes bites us. Hopefully the vehicle is back running well.
Vehicle damaged during service and owner refused to take responsibility.
Business reply on Google
Hey Robert, This is Fred, the service manager from Mission Hills. I’d like to investigate this further. Could you email me at [email protected], or give me a call on my direct line at 619-299-2647? I’d like to get this resolved.
The business charged significantly higher prices than competitors.
Business reply on Google
Hey there Bravo. It looks like you may have the wrong shop, as we don't have you anywhere in our system. Let us know if we can help!
shop failed to perform alignment and refused to provide a refund
Business reply on Google
On the first inspection of the alignment which you were billed for we discovered you needed additional work. You took the vehicle and did the repairs yourself. On the second visit we discovered another component that we could not of uncovered until the first repair was made. We did not charge you for that visit you took the vehicle and did the repairs yourself. You come back a third time after you have performed the work and would like another alignment. It is only fair that I charge you again.
Business owner acted aggressively and threatened customer on private property.
Business reply on Google
David, I want to state this was entirely not true. I wasn't screaming at you, I was asking you to leave the property. There have been multiple bad incidents on my property after hours. I hope you can understand where I'm coming from. You can never be too safe when there are people hanging on your property after hours. I apologize for any miscommunication we may have had. -Randy. B, Owner
The business performed unnecessary repairs and overcharged for services.
Business reply on Google
You have not been to my shop since Feb, 2017. Are you sure you are reviewing the correct shop?
Repair of two parts has taken three months to complete.
Business reply on Google
Olivia, is it possible you have us mixed up with a body shop of a similar name in the area? I have no history of a customer with your name in our database, and we did receive a phone call from someone yesterday inquiring about a body shop re-repair. Let me know if I can be of assistance. However if it is my shop, rude behavior is not acceptable, and if you could reach out I would like to know who treated you rudely. There is no reason for that.
The shop charged excessive prices for parts and diagnostic services.
Business reply on Google
You have a Mercedes Benz glk350. You will not find the part for $300, much less parts and labor.But in either case, a simple no would have been fine. Our shop is conveniently located in the middle of mission hills near balboa park. Our rent is much more than many shops that are in more out of the way neighborhoods. We do our best to be competitive and I hope you found the price you were looking for.
The shop overcharged for poor quality automotive repair work.
Business reply on Google
I am sorry it took me so long to respond to this. My internet skills are not that good. If there is something I can do to rectify this situation, please reach out to my shop and if I am not here please leave a message. I want to make this situation right if at all possible. In either case, please accept my apology for the situation.
Customer charged high diagnostic fee after declining expensive repair services.
Business reply on Google
Hey Chase, It's standard practice for a cost to be associated when trying to locate the source of a particular issue. My prices are not the lowest, and I don't try to make them be. My goal is to offer top-notice quality service for a fair and reasonable price. Good work isn't cheap, and cheap work isn't good. I'm thankful your mechanic was able to meet your needs.
business attempted bait and switch tactics and failed to diagnose vehicle
Business reply on Google
Hey Luis, Whenever we have starting-related issues on cars equipped with aftermarket alarm systems, our first step is always to remove it. If your vehicle does not come that way from the factory, the alarm unit could always be doing something the car is not designed to do. There is no such thing as "running diagnostics". Diagnosing is the process used to find a solution to your problem.
Significant price increase for a repeat brake service
Business reply on Google
Hey Sue, Thanks for taking the time to review our services. If you look back at your vehicle history, you'll notice that we last replaced just your brake pads and rotors. Your most recent visit, your front brake calipers are seizing, causing you to burn thorugh brakes at an accelerated rate. To address the issue, both calipers will need to be replaced in conjunction with the pads and rotors. It makes sense that the cost is twice is much...as there is more parts and more labor involved compared to your last visit. Hope this helps with the confusion you've had.