Mission Nails And Spa

Business reply on Google

Hi Emmalei. Thank you for sharing your feedback. We’re sorry to hear that your recent visit was not the experience you expected. We truly appreciate your support over the years, and we’re disappointed to hear about your concerns with the service and communication during your appointment. We always want our clients to feel comfortable, informed, and happy with the services they receive. We would appreciate the opportunity to speak with you directly and learn more about your experience. Please feel free to reach out and text us at 858-539-3888 so we can better understand what happened and address your concerns. Thank you again for your feedback. We appreciate you bringing this to our attention. MNS TEAM

Business reply on Google

Hi Melanie, Thank you for taking the time to share your feedback. We're so happy to hear that you loved your nails and had a great experience with our team. We're sorry to hear they didn't last as expected. We understand how disappointing that can be, especially after investing in your service. We always want our clients to leave feeling happy with their results, and we take your feedback seriously. We'd appreciate the opportunity to speak with you and learn more about what happened. Please feel free to reach out to us directly so we can help make this right. Thank you again for your honest feedback. MNS TEAM

Business reply on Google

Hi Christina, Thank you for taking the time to share your feedback. We’re sorry to hear that your visit did not meet your expectations. We understand how disappointing it can be when the final result is not what you were hoping for, especially for a service you were looking forward to. We truly value our clients’ trust and always strive to provide quality work and a positive experience. We appreciate you sharing your concerns and would welcome the opportunity to speak with you directly to better understand your experience. Thank you again for your feedback. MNS TEAM

Business reply on Google

Hi Lauren, Thank you for taking the time to share your feedback and for being a loyal customer over the past three years. We truly appreciate your continued support and are sorry to hear that your recent experience did not meet your expectations. On the evening you visited, we were operating with a limited number of technicians due to Lunar New Year holiday schedules. Unfortunately, we were unable to accommodate additional walk-in services close to closing time. While we always do our best to assist walk-in clients, our technicians may still be finishing scheduled appointments or preparing to close. For this reason, we encourage clients to book appointments whenever possible so we can better accommodate their needs. We understand your frustration, especially as a long-time customer, and we apologize if this was not clearly communicated at the time. We also apologize that you did not receive the follow-up call you were expecting — that is not the level of service we strive to provide. On other hand, we also addressed the concern to the team as well. Your feedback is important to us and helps us improve our communication, especially during busy holiday periods when staffing may be li

Business reply on Google

Hi Moni, thank you for taking the time to share your experience. We’re happy to hear you enjoyed the pedicure, our cleanliness, and the atmosphere of the salon. We’re genuinely sorry that your natural manicure did not meet expectations. Proper cuticle care and nail shaping are essential parts of any manicure, and we regret that this fell short during your visit. While we do offer a wide range of gel services, every manicure—natural included—should reflect the same level of attention and precision. Your feedback has been shared with our team and will be used as a learning opportunity to improve consistency moving forward. We truly appreciate your honest and constructive review. Should you be open to it, we’d welcome the opportunity to connect with you directly and see how we can make things right. Thank you again for your feedback and for visiting us. MNS Team

Business reply on Google

Hi Paneet, thank you for sharing your feedback. We’re sorry to hear that your gel manicure did not meet expectations. As part of our store policy, we’re happy to repair or fix gel color nails within 7 days at no cost if the polish chips. We’d love the opportunity to make this right for you — please contact us or stop by the salon at your convenience so we can assist. We appreciate your feedback and hope to provide you with a better experience in the future. Thank you, MNS Team

Business reply on Google

Hi Anri, Thank you for your feedback. We're truly sorry to hear about your experience and the discomfort you've been dealing with. However, after carefully checking our appointment records, we are absolutely certain that you were not in our salon today, yesterday, or recently. In addition, based on the description of your nails, it sounds like they had grown out for at least two weeks. Infections can result from many factors, especially as nails grow out and are exposed to daily wear and tear. At our salon, client safety and hygiene are always our highest priorities. We follow strict sanitation protocols to ensure a clean and safe environment for every guest. If you believe there was a misunderstanding or if you’d like to speak further, we welcome the opportunity to resolve any concerns. Please feel free to reach out to us directly. Thank you, MNS Team

Business reply on Google

Hi Soli Thank you for sharing your feedback. We’re very sorry to hear that your recent visit did not meet expectations. Providing high-quality service and attention to detail is extremely important to us, and it’s clear that we fell short in your experience. We sincerely apologize for the issues you described, including the incomplete callus treatment, the quality of the polish, and the lack of focus during your appointment. This is not reflective of the standards we set for our team or the experience we want to deliver to our clients. We would appreciate the opportunity to speak with you directly so we can better understand what happened and find a way to make it right. Please feel free to contact us at your convenience. Your feedback is valued, and it will be addressed with our staff to ensure this situation is not repeated. Sincerely, The MNS Team

Business reply on Google

Hi Nadia, Thank you for taking the time to share your experience. We're truly sorry to hear that your recent visit didn’t meet your expectations, especially after your continued support and referrals over the years — we genuinely value that and don’t take it for granted. We understand how disappointing it must have been to see the chrome come off so soon, especially after discussing your concerns with your technician. We also sincerely apologize for the delay and miscommunication during your follow-up appointment. That’s not the level of service we aim to provide, and we’re sorry you were left feeling overlooked. While our policy states that all services and add-ons are final sale and we do not offer refunds, we always want to make things right when possible. In this case, we're more than willing to offer a complimentary correction with your original technician to ensure the design is done to the standard you expected. We understand your time is valuable, and we regret the inconvenience this has caused — especially with the distance you travel to visit us. Your feedback is important, and we’ll be using it to improve our scheduling, communication, and customer service moving forward

Business reply on Google

Hi Koral, Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that your visit did not meet your expectations, and we sincerely apologize for the discomfort and frustration you encountered during your appointment. We take your feedback very seriously, especially regarding the quality of the service, the way your concerns were handled, and the overall atmosphere you experienced. This is certainly not the standard we strive to maintain, and we're disappointed to learn that we fell short. We would appreciate the opportunity to make things right and to learn more about your visit so we can ensure this doesn’t happen again. If you're open to it, please feel free to contact us directly at 858-539-3888. Your experience matters to us, and we’d like to see how we can make this up to you. Thank you again for your honest feedback — it helps us grow and improve. Warm regards, MNS Team

Business reply on Google

Hi Hailey, We’re really sorry to hear about your experience. It’s disappointing to learn that we didn’t meet your expectations, and we apologize that your pedicure wasn’t up to the standard you were hoping for. This is definitely not the experience we aim to provide for our clients. We truly value your feedback, and would love the opportunity to make things right. If you’re open to it, please reach out to us directly at 858-539-3888 so we can learn more about your visit and work towards a solution. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience in the future. Warm regards, MNS Team

Business reply on Google

Hi Kelsey, Thank you for your honest feedback, and we're really sorry to hear about the issues you experienced with your nails. It's disappointing to learn that we ran out of the colors you wanted and that the results didn’t last as expected. We understand how frustrating it must have been to deal with chipping and fading so soon after your visit. We truly value your feedback and are taking it to heart. We’re working to ensure that we have a more consistent inventory and improve the quality of our products. We would love the opportunity to make this right for you. Please contact us at 858-539-3888 so we can discuss a solution and provide you with a more satisfactory experience. Thank you again for bringing this to our attention, and we hope to have the chance to serve you better next time. Best, MNS Team

Business reply on Google

Hi Kathya, Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We understand how frustrating it can be when your appointment feels rushed, and we deeply apologize for the lack of attention to detail during your manicure. It’s concerning to hear that the quality of your manicure was compromised, especially when it came to the proper application and filling of your nails. That’s certainly not the experience we aim to provide, and we will address this issue with our team to ensure that every client receives the care and attention they deserve, without feeling rushed. We’re glad to hear you were content with your pedicure, but we completely understand your disappointment with the manicure. We would love the opportunity to make things right for you, should you decide to give us another chance. Please feel free to reach out to us directly at 858-539-3888 if you'd like to discuss a resolution. Thank you again for your feedback. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to restore your trust in our services. Best regards, MNS Team

Business reply on Google

Hi Charmayne, Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointing experience at our salon. We completely understand your frustration, especially since your visit didn’t meet the expectations we strive to provide. We apologize for the confusion at the front desk and any lack of communication regarding your appointment. Customer service is incredibly important to us, and we’ll be sure to address this with our team to improve the overall experience for future clients. We’re also very sorry to hear about the discomfort and damage you experienced with your nails. The issues with the towel, incorrect information about the UV lamp, and the uneven application of your dip powder are unacceptable. This is certainly not the level of service we aim to provide, and we will be reviewing our procedures to ensure this doesn’t happen again. If you're open to it, we'd love the opportunity to make this right for you. Please feel free to reach out to us directly at 858-539-3888, and we would be happy to discuss a resolution. Thank you for bringing these concerns to our attention. Your feedback is incredibly valuable in helping us improve, and we hope to have the

Business reply on Google

Hi Lindsay, Thank you for sharing your concerns with us. We truly value your feedback and are sorry to hear about your frustrations regarding the pricing inconsistencies. We understand how important transparency is when it comes to pricing, and we sincerely apologize for the confusion and lack of communication about price changes. It’s not our intention to make our clients feel misled, and we absolutely agree that pricing should be discussed upfront, especially when there are changes. We will review our communication processes with our team to ensure that all prices are clearly explained before any services are provided, so you can feel confident about the costs. We understand your concerns about the recent price increases and the impact it has had on your experience. We’re currently reviewing our pricing structure to ensure consistency and clarity moving forward. We are genuinely sorry to hear that this has led you to seek services elsewhere. If you would be willing to give us another chance, we’d love the opportunity to provide a more transparent and positive experience for you. Please feel free to contact us directly at 858-539-3888 if you’d like to discuss your experience furth

Business reply on Google

Dear Clair, Thank you for sharing your feedback with us. We sincerely apologize for the unfortunate experience you had during your recent visit. We take your concerns seriously and would like to investigate the matter further to understand what went wrong. Our commitment to providing a positive and comfortable experience is paramount, and we regret that we fell short in this instance. We appreciate your loyalty as a repeat customer and understand the impact that inconsistency in pricing and the incident with your nail can have on your overall satisfaction. Please allow us the opportunity to make this right. We would like to invite you back to our salon for a complimentary service, where our skilled technicians will address the issue with your nail and ensure that you receive the quality service you deserve. Your feedback is invaluable to us, and we are taking immediate steps to address the concerns raised. We hope to regain your trust and welcome you back for a more positive experience. Thank you for bringing this to our attention, and we look forward to the opportunity to make amends. Sincerely MNS Management

Business reply on Google

Hi Angelique, Thank you for sharing your recent experiences with us. We sincerely apologize for the inconveniences you faced during your visits. We appreciate your feedback and would like to address your concerns promptly. We are genuinely sorry for the extended wait during your first appointment and the difficulties you encountered with tipping. Your feedback regarding our payment process is valuable, and we will review our policies to ensure a smoother experience for our clients. Regarding the $3 charge and the additional $5 for the design, we understand your frustration, and we will investigate this matter further to ensure transparency in our pricing. We strive to provide excellent service, and your insights help us identify areas for improvement. As for parking concerns, we recognize the importance of convenient parking for our clients and will explore ways to enhance this aspect of your experience. We truly value your patronage and hope you would consider giving us another chance to provide you with the exceptional service you deserve. Please feel free to reach out directly if you have any further concerns or if there's anything specific you'd like us to address. Thank you fo

Business reply on Google

Hi Parnia, Thank you so much for sharing the experience with valuable feedback, and we are greatly appreciated your time. We will definitely direct this message to the team, and have them to look into this matters. On the other, we would like to inform you that we do offer 10 days repairs on us if the colors are chipping and fall for gel or dipping powder. We are here for you, Please feel free to contact us. We will do our best to take care of you. Again, we are sorry for any inconvenience that you might experience. Please stay safe and well! Best regards, MNS

Business reply on Google

Hi J.L, Thank you so much for sharing the experience with valuable feedback, and we are greatly appreciated your time. After discussing with management team, we would like to have someone to redo it for you. You can give us call anytime, and we will someone to take care of you. Again, we are sorry that the experience you had, and thanks for the comment. Please stay safe and well! Best regards, MNS