Mission Valley Self Storage
🧰 Other Services · San Diego
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
frequent rent increases over the last few years
Business reply on Google
Jay, Thank you for being a valued customer for the past five years and for taking the time to share your feedback. Rent increases are made periodically based on market conditions and operating costs. If you would like to further discuss, give us a call at (619) 614-7761.
Front desk staff was slow and inattentive to the customer
Business reply on Google
Adrianna, We are truly sorry to hear about your negative experience with our front desk employee. We strive to provide excellent customer service and it is disappointing to hear that we fell short in this instance. We will address this issue with our team and work to ensure that all of our staff prioritize the needs of our customers. Thank you for bringing this to our attention. We hope to have the opportunity to make it right for you in the future.
Staff were rude regarding parking policies for a moving truck.
Business reply on Google
Lindsay, We are sorry to hear about your negative experience with our team. We strive to provide helpful and friendly service to all of our customers. Please give us a call at (619) 604-4461 to further discuss!
Staff member was rude and provided inconsistent information regarding rate increases.
frequent price increases for storage units
Business reply on Google
Hi Kado, Thank you for taking the time to leave us a review. Unfortunately, rent raises is an industry wide practice but we always do our best to work with every tenant that asks for help! Please, give us a call at (619) 202-8513 to further discuss.
Storage unit was locked and inaccessible upon arrival for move-in.
Facility charged an extra day of rent after move out
The facility intake system requires a major upgrade.
Business reply on Google
Hi Mei, Thank you for taking the time to leave us a review. Our employees do their very best to provide top quality service to every customer. If you would like to further discuss this, please feel free to give us a call at (619) 202-8513.
The storage unit size was smaller than advertised.
Business reply on Google
Hi Annalee, Thank you for taking the time to leave us a review! On some of our units the doorway is not exactly a 5x5, but when you enter the actual space it does turn into a true 5x5. We do our best to let all of our customers know the the doorway is smaller. Please, if you have any more questions or concerns regarding this matter, feel free to giveus a call at (619) 202-8513.
contract terms are unfavorable and service quality has declined over time
Business reply on Google
Hi Tim, Thank you for your review, we do our best to improve our customers experience everyday and I am sorry to hear that yours was not positve. We always encourage our tenants to thoroughly read the contract to ensure we are all on the same page. If you have any other questions or concerns feel free to call us at 1(619)202-8513.
The facility restricts the use of rental trucks to one time.
Business reply on Google
Hi Jordan, We appreciate your feedback. We do our best to let all of our new tenants have a chance to rent our moving truck, that is why we only let our customers use it once. We try to be as fair as possible to everyone! If you have any questions our number is (619) 202-8513, we hope you have a great day!
Unresponsive management, rent increases, and unresolved facility maintenance issues.
Business reply on Google
April, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience while moving, which is a stressful situation. Our staff attempted to work with you and offered to prorate your move out while discussing your vacate over the phone. It is unclear where the situation took a wrong turn. We would like to work towards a resolution, so if you are willing, please reach out to us at (619) 202-8513 and we can work towards an amicable result.
facility does not pro-rate rent for partial month usage
Business reply on Google
Timothy, thank you for taking the time to leave us feedback about your experience with us.
Discounts for veterans and seniors were removed and rates increased.
Facility locked out customer after payment and prevented vehicle access
Business reply on Google
Hi Tony, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Our gate hours are set in place for the protection and security of all of our customers and their belongings. Our gate hours are the same 7 days a week, 630am-8pm, and we are sure to go over those hours with all customers when they rent a unit at Mission Valley Self Storage.
frequent and excessive increases in storage rental fees
Business reply on Google
Hi there Char, I would like to get some more details about your experience with us. We stand by our one-year rate lock guarantee. We would like to research your account specifically. Please reach out to us at (619) 285-1717 when you can so we can address this situation directly. Thank you and have a great day.
Hidden administrative fee added to the quoted price