MJ NAILS & SPA (Special Offer for New Client
💅 Beauty & Spa · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Poor application of chrome nail powder resulted in bumpy, uneven finish.
Business reply on Google
Thank you for your feedback, atxmomma2010. We appreciate your review and will work to improve our chrome powder application for a better experience next time.
Poor service quality, appointment mismanagement, and unexpected overcharging for nail…
Business reply on Google
Dear Tracy, thank you for sharing your feedback with us. We apologize for the disappointing experiences you have had at our salon. We appreciate your feedback and will use it to improve our services in the future.
Poor nail quality and unprofessional service from the nail technician.
Technician rushed service and quality of nails and pedicure was poor.
Nail polish peeled off on the same day of service.
Business reply on Google
Dear NIque, we apologize for your negative experience at our salon. Please contact us to rectify this situation.
customer developed a painful infection following a pedicure service
Business reply on Google
We are sorry to hear about your experience. Please reach out to our salon so we can address and resolve this issue for you. Thank you for bringing this to our attention.
Poor quality manicure, pedicure, and missing paid massage service.
Business reply on Google
Dear Kiki, we are sorry to hear about your experience at our nail salon. We apologize for the issues you faced and we appreciate your feedback which will help us improve our services. Thank you for bringing this to our attention.
Poor service quality, rushed massage, and neglect of a customer.
Business reply on Google
Dear Sarina, Thank you for sharing your feedback with us. We apologize for the experience you had at our salon. We will take your comments into consideration and work on improving our services. Thank you for bringing this to our attention.
Nail polish chipped repeatedly and the business failed to provide refund.
Business reply on Google
Dear Nikki, We apologize for the experience you had with us and for the inconvenience caused. Your feedback is important to us, and we are dedicated to resolving this issue. Please reach out to us directly so we can discuss the matter further. Thank you.
New management provides poor quality nail services compared to previous owners.
Business reply on Google
Response: We appreciate your feedback and apologize for your experience. We are always looking to improve and will take your comments into consideration. Thank you for sharing.
salon refused to honor a valid gift card
Business reply on Google
Iam so sorry to heard that , but she is doing the right thing , with the gift card it is the little irritating. She have to check with the system because your gifts card over 2 years , the system have to update . I send her the new one on update if you don’t mind , you can came back , please. We are so sorry for that inconvenience . But we are try our best to make anything is greater.
The quality of the pedicure and acrylic set was poor.
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
Poor quality nail service with bubbles and incomplete cuticle removal
Business reply on Google
Iam so sorry to hear about that , if you don’t mind you can came back and asked for Diamond she will happy to fixed it for you my dear
The technician performed a poor quality French manicure.
Business reply on Google
Hi, I would like to extend to you most sincere apologies regarding the recent issues with our services. I would be unhappy if I were in the same situation as well. Please give us a call back when you are available. We will be appreciated and happy to make you happy again.
Poor nail quality and lack of cleanliness at the salon.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Technician failed to provide requested design and manicure chipped quickly.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Business was closed despite having a confirmed online appointment
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Poor quality nail application resulting in physical injury and glue residue.
Business reply on Google
So sorry to hear about that , if you don’t mind to get them another try