Module Mechanics
🚗 Auto & Repair
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company sent incorrect part and lacks customer support contact information.
Business reply on Google
Hi Qadar. We’re sorry you received the wrong part. The part number ordered matched an antenna module. We did reach out about returning the unit to us for a refund or to try and find the correct part for you. That offer still stands. We are available 9am to 5pm, Mon-Fri via email. [email protected]. Sorry again for the hassle.
The purchased unit required additional professional programming at the customer's expense.
Business reply on Google
Hey Jeff, we apologize for the confusion, this unit we do not sell with programming. We did not state that we would include programming with this unit. We advised on our website for this unit that programming would be required since this particular one we are unable to program via mail however, yes despite the confusion we did offer a full refund if you wanted to return it to us. That offer still stands if you decide you want to return the unit. If you have any questions please feel free to reach out to us [email protected] We’re always standing by to help.
The business charges an undisclosed non-refundable diagnostic fee.
Business reply on Google
Hi Tristan, we believe you may have reviewed the wrong company. We do not charge a diagnostic fee for any of our services, and we were unable to find an order you placed with us. However, if you do have a part that we might be able to service, feel free to reach out to [email protected] We might be able to help. Thank you!
customer paid for a product that was never delivered or refunded
Business reply on Google
Hey Keegan, we did issue a full refund for this order. We do respond to all of our inquiries within 24 hours so we were shocked to hear you didn’t receive a response from us. We’re really sorry we weren’t able to help. If there’s anything we can do for you please don’t hesitate to reach out [email protected]
Company failed to deliver product and stopped responding to communication.
Business reply on Google
Hi Scott, A full refund was issued on this order. Unfortunately, we were unable to source the part after the one we had in stock was found to be non compatible. We apologize for the hassle for this.
Staff refused to provide assistance over the phone or via email.
Business reply on Google
Hi Stacy, I’m really sorry you had a such bad experience with us. We always have time to answer customers questions, no matter what the issue and try to steer in the best direction possible. I apologize this wasn’t the case for you. I am not sure what went wrong here, but I will be investigating it further. I’d be more than happy to try to assist you if you wanna reach out to [email protected] and ask for Daniel. I’d be happy to reach out and help anyway I can.
Staff member was unprofessional and hung up during a phone inquiry.
Business reply on Google
Hi, That’s completely unacceptable. I’d be happy to help you if you wanna reach out with your number and I’ll give you a call plus i’d love to get some more details on the call situation. Email: [email protected] Sorry you went through that Keamon.
poor communication and lack of transparency regarding repair services
Business reply on Google
Hey Virgil, We did mess up on this one. The unit you provided was unfortunately an updated (newer) unit that we were unable to extract data from. We didn't catch this until we received the unit since these Honda units look identical during these years. We did pull that part number down from our website since it wasn't something we could do. The communication issue was also our fault, we had a problem with our help desk that invalidated the particular email you were reaching out to us on and we didn't catch it in time. Wish we were able to help with your particular unit but unfortunately we hit a dead end and wasted your time. We'll do better next time. Take care.
Customer paid for an order but received no communication or product.
Business reply on Google
Hey Jodi, I apologize you didn’t receive our reply, we answer all messages within 24 hours at the latest. We did also issue a full refund on this order as requested.
Company is unresponsive regarding a paid order for two months.
Business reply on Google
Hi Lee, we've reached out several times trying to get information for the PSOM and heard nothing back. We ended up sending it without programming but you're welcome to send it back for programming if needed. Not sure why you couldn't get ahold of us, we're always available Mon-Fri. Sorry again for the confusion.
Customer support is unresponsive regarding a wrong product delivery.
Business reply on Google
I appologize for the inconvenience on this Andrew. We did issue a full refund, unfortunately there was some confusion on our end about the compatible part we sent out. Looking at it myself, not sure how that happened, 100% on us. Very sorry for the headache that caused.
The business provides poor products and ignores customer requests.
Business reply on Google
I’m sorry we weren’t able to help. We tried to get the VIN to sync on this but it just wouldn’t take unfortunately. I’m assuming since it’s was an overseas VIN not registered with GMs programming. Typically not an issue but it turned out to be in this particular vehicle. Our solution was to program a different VIN with the same engine and transmission but it didn’t work. A full refund was issued and we didn’t require the unit to be returned due to overseas shipping.
Incorrect shipping, faulty repair, and refusal to provide a refund.
Business reply on Google
We apologise about the issues and shipping and that the repair didn’t work for. We did issue a full refund just went through another platform. It was too old to be refunded with our credit card processor. Each unit we receive, we repair and then test them. Not sure if something was knocked loose during installation or in the mail but we definitely worked on the unit. We would’ve gladly taken the unit back in for a second look. Either way, we’re happy you got it going again.
Customer paid for a part that was never delivered.
Business reply on Google
Hi Ed, I’m sorry that you never received the first BCM. The first unit was lost during shipping. We did send out a replacement that we hope you received and issued a full refund as well. Again sorry for the hassle you had with us and the lack of communication on our end about the delay.
business failed to provide repair updates within the promised timeframe
Business reply on Google
Hi Joe, We respond to every inquiry we receive and the only one we received from you was to cancel the order since you decided not to send the unit in, which we did. Either way I'm sorry we were not able to help, please let us know if we can in the future.
Delayed delivery, poor communication, and defective product requiring additional work.
Business reply on Google
I am very sorry to hear about your poor experience, especially you not receiving a response. That should not have happened! Also the unit needing to be reflashed is highly unusual. That should have been done right the first time and I will look into what happened here further.
The business misdiagnosed a vehicle part and refused a refund.
Business reply on Google
Hi Jim, I apologize you still had issues after the repair. Every PSOM that leaves our shop is tested vigorously but mistakes do happened. Given the repair includes a warranty, you should have at least been offered to return the unit to us for further testing / repair if something was missed or perhaps damaged in the mail, etc. Either way I am sorry for the hassle and any rudeness that may you experienced that is not something that should have happened and we apologize for that.
The repair service failed to fix the controller and refused further assistance.
Business reply on Google
Hi Rob, We've since stopped repairing these units due to component supplier issues and it just so happened to fall under that odd time period where we didn't have components left to attempt another repair on your unit. Rather than wasting your time having you send it back in, we instead issued a refund. I do appologize we weren't able to help further but we are glad you were able to get it going again elsewhere.
Company failed to ship product and cancelled order after negative review.
Business reply on Google
Hey Corey, we absolutely did drop the ball on this one. We should have handled this one better for sure. We had an issue with the one in stock and supplier issues on top of technical issues. It was a rough week, but we still should have still reached out and given a better explanation as to what the holdup was about and tried our best to get it sorted. We do apologize and take the blame 100%.
The replacement PCM provided was incorrectly programmed and incompatible.
Business reply on Google
Hi Alfredo, unsure of the details here but the point of sending your unit in is so we can ensure you receive a programmed, key ready replacement. We apologize that you didn't receive that from us. If you ever do decide to use our services in the future, please contact us before hiring a locksmith / dealer. We can rectify most issues with further instructions or a replacement. If you have any more issues or questions, please reach out to [email protected] with your order number and we'll be happy to help.