Moku Sushi
🍽️ Restaurants · Pacific Palisades
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Food quality does not justify the high menu prices.
The sushi rolls have poor taste and quality.
Business reply on Google
Hi Bradley, Thank you for taking the time to share your feedback. As a local business in the Palisades, we deeply appreciate our neighborhood's support and absolutely never take it for granted. I am truly sorry to hear that most of our sushi rolls did not meet your expectations. We always strive to serve delicious, high-quality food to our community, and your comments are incredibly valuable as we look for ways to improve. We would love to know which roll you did enjoy, and we'd welcome the opportunity to make things right for you. Please feel free to reach out to us directly so we can discuss this further. – Bank
The sushi quality was poor and the food was inauthentic.
Business reply on Google
Hi Tina, Thank you for your feedback, Tina. We appreciate your honesty, and we're sorry to hear that your experience fell short of expectations. We've taken your comments seriously and have made significant changes, particularly in improving the quality of our ingredients and refining our presentation to better reflect the authenticity and taste of our dishes. We understand that first impressions matter, and we would love the opportunity to show you the positive changes we've made. Your feedback helps us grow, and we would be honored to welcome you back for a much-improved dining experience. Please feel free to reach out, and we'll ensure your next visit is nothing short of exceptional.
The sushi roll ordered was of poor quality.
Business reply on Google
Hi Heather, Thank you for your feedback, Heather. We're glad to hear that you found our staff friendly and the service excellent. We're sorry to hear that the roll you ordered didn't meet your expectations. We've made significant improvements since your visit, particularly in expanding our menu options and ensuring consistent quality across all our dishes. We understand that everyone's tastes are different, and we strive to cater to a variety of preferences, including those who prefer milder flavors. We would love the opportunity to welcome you back and introduce you to our updated menu. We're confident that you'll find a roll that you'll love. Please feel free to reach out, and we'll ensure that your next visit is nothing short of fantastic!
The customer was served rotten fish and received no follow-up.
Business reply on Google
Dear Jonathan, We sincerely apologize if you have had a bad experience dining with us. At Moku Sushi we strives to provide the best customer service while maintaining a high quality dining experience to our customer. It is astonishing to me to hear that about the fishes we served. Would you care to elaborate more on your incident regarding the quality of our food? I would like to get to the bottom of this and find a way to fix this and make it right for you. Your Sincerely, Nithi (Bank) Pluemhathaikij
The restaurant staff are mostly apathetic.