Moon Nails & Lashes | Best Nail Salon/Manicure/Eyelash in San Antonio, TX 78258
💅 Beauty & Spa · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and incomplete, poor quality pedicure service.
Business reply on Google
Dear Ryan Greenfield, we’re truly sorry to hear your visit fell short of the relaxing experience we aim to provide. Your feedback is important, and we invite you to contact us directly so we can better understand and address your concerns. Thank you for sharing your thoughts with us.
Staff was rude, rushed the service, and used a dirty towel.
Business reply on Google
Dear Mykael Mays, we’re truly sorry to hear your experience did not meet your expectations. We strive to provide a comfortable and professional environment for all our clients and would appreciate the opportunity to discuss your visit further. Please feel free to reach out to us directly so we can better understand and address your concerns.
Pedicure lacked expected leg and foot massage service
Business reply on Google
thank you ❤️
Technician caused cuticle bleeding and long-term damage to natural nails.
Nail polish peeled prematurely and customer was charged for repairs
staff exhibited rude behavior and unprofessional attitude toward the customer
Appointment not honored despite prior confirmation and long wait time.
Technician caused physical injury and failed to follow appointment request.
Inconsistent quality of nail services between different technicians.
Customer developed a nail infection after receiving service at the salon.
The nail technician rushed the service and performed poor quality work.
Nails were shaped poorly and overpriced.
Nail shaping and nail art quality were poor.
Technician performed incorrect service and left nails uneven and bumpy.
Staff used mobile phones and provided poor customer service during appointment.
Staff added unauthorized tip to the final bill and performed poor service.