MoonStruck Drive-In
🎬 Entertainment
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Business canceled movie last minute and refused to provide a refund.
Poor venue conditions and inadequate facilities for the price charged
The customer service experience has declined significantly.
business cancelled movie without notifying customers or issuing refunds
Customer unable to park and cannot contact business for a refund
Poor staffing, cold food, audio issues, and lack of security.
Groupon customers were forced to wait behind other ticket holders
Poor audio quality and inadequate restroom facilities at the new location.
The location lacked the advertised view and felt unsafe.
Poor signage and rude staff caused excessive wait times.
Business refused to honor a pre-purchased Groupon ticket for entry.
Business reply on Google
Hello, We’re truly sorry to hear about your experience and understand how frustrating and disappointing this must have been — especially on a special night like Valentine’s Day. We’d like to clarify that Groupons are always honored on a first come, first serve basis and are subject to availability, as stated on our page. Unfortunately, during high-traffic nights and sold-out events, we reach capacity quickly and can’t guarantee entry for Groupon users if they arrive after we’re full. That said, your feedback is important to us, and we sincerely apologize for any lack of communication or professionalism you experienced. Please feel free to reach out to us at [email protected] with your Groupon details so we can look into making things right. If not you can also contact Groupon for refund opportunities. We appreciate you bringing this to our attention.
Projector malfunction caused a one hour delay to the movie start time.
Business reply on Google
Hello, Anastacia. We’re very sorry to hear about your disappointing experience and understand your frustration. Weather can sometimes impact our equipment, and while we do our best to minimize disruptions, we know this was far from the experience you expected. If the quality of a movie is affected due to fog or rain, we’re more than willing to make it right. Please reach out to us at [email protected] so we can address this directly. Thank you for your feedback, and again, our sincere apologies.
Concession stand issues, incorrect radio frequency, and broken audio equipment.
Business reply on Google
Hello, Sandra. Thank you for leaving us your review. We’re so sorry to hear of your negative experience with us. We’ve informed our staff regarding this issue. We will be sure to have our staff proceed with further training to ensure this will not occur again as this is unacceptable. We want to offer you a showing to our drive in as we want to ensure your experience with us is up to par with your expectations. Please feel free to dm us on Instagram @moonstruckdrivein about this ticket. Your Moonstruck Team
Poor facility cleanliness and low quality movie projection and sound
Business reply on Google
Hello, Thank you for sharing your experience, and we're truly sorry to hear about the issues you encountered. We deeply apologize for the state of the port-a-potties and the problems with the screen and sound quality. Your feedback is invaluable, and we are already taking steps to address these concerns to improve our guests' experience. We're glad you enjoyed the popcorn and the view of downtown, but we know that doesn't make up for the disappointments you faced. If you're willing to give us another chance, we'd like to offer you complimentary tickets to a future showing. Please reach out to us directly so we can make this right. Our email is [email protected]
poor screen visibility due to external light glare and dim projectors
Damaged screen, obstructed view, and lack of food options.
Business reply on Google
Hello, Lee Thompson. Thank you for coming to our drive in. We appreciate you for your support. We’re so sorry to hear of your negative experience here. Due to the poor weather there were parts of the screen that was removed. However due to the last minute weather that affected us, we were unable to cancel the showing. We’re looking to have the two empty slots filled by end of weekend. We understand your frustration and we’d like to offer a ticket on the house back to our drive in. Please feel free to dm us on Instagram @moonstruckdrivein for more information.
Poor screen visibility due to external light glare and limited food options.
Business reply on Google
Hello, Lex. Thank you for leaving us your review. We’re so sorry to hear of your negative experience. We’ve previously built a screen to block the lights coming from the golf course. However, we are planning to have an operation to completely eliminate the light issue. We’re looking at beginning this project by the end of the summer schedule. We are wanting to offer everyone a ticket as a rain check for those who has an issue with the screen. Please feel free to dm us on Instagram @ moonstruckdrivein for redeeming this. Please do let us know. Thank you so much. Your Moonstruck Team
Poor picture quality and overpriced concessions at the drive-in theater.
Business reply on Google
Hi there! We apologize for any inconveniences. We’re currently working on moving the screen entirely to help fix this solution. We can definitely offer you 2 tickets to 2 different showings of your choice for the inconvenience. Please let us know- please feel free to dm us on Instagram ❤️ Thank you for supporting our small business! 🙏
Bright lights from neighboring golf range obscure the movie screen.
Business reply on Google
Hello, Kimie. Thank you for leaving us your review. We’re so sorry to hear of your bad experience. We’re currently working on a permanent solution to get rid of this light issue. We’ve built a wall to cover and have spoken the owners of the golf course to see what we can work out. In the meantime, we are offering everyone who has had an issue with this a rain check due to these issues. Please dm us on Instagram and we can definitely assist you. Thank you. Your Moonstruck Team
theatre refused refund for poor screen visibility due to external lighting
Business reply on Google
Hello, thank you for leaving us your review. I’m an so sorry to hear you did not have a pleasant experience. In regards to lighting from the golf course, we’re actually having a solution in the works as we speak. We should have everything fixed within the next month or two. We wanna promise everyone who had this issue a ticket on the house. Please feel free to dm us on instagram @moonstruckdrivein to redeem this! Thank you so much for your support!