Morena Storage
🧰 Other Services · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer property was stolen from the storage facility.
Business reply on Google
Hi JJ, thank you for sharing your experience at our San Diego facility. We’re sorry to hear about your concerns regarding facility conditions, the report of missing property, and customer service. We take feedback like this seriously and appreciate you bringing it to our attention. We would welcome the opportunity to connect with you directly to learn more about what occurred. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
Excessive price increases, poor facility maintenance, and inconvenient access hours.
Business reply on Google
Hi Shireesha, thank you for sharing your experience at our San Diego facility. We’re sorry to hear about your concerns regarding rate adjustments, facility upkeep, and access hours. We appreciate you taking the time to provide this feedback, as it helps us better understand where improvements may be needed. We would welcome the opportunity to connect with you directly to learn more. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
Staff were rude and hidden fees were charged at payment.
Business reply on Google
Hello, thank you for sharing your feedback about our San Diego facility. We’re sorry to hear about your recent experience regarding customer service and appreciate you bringing this to our attention. We would welcome the opportunity to speak with you directly to learn more. Please email your preferred contact details to [email protected], and a member of our management team will follow up with you promptly.
Unexpected rent increases and unauthorized charges for unrented storage units.
Business reply on Google
Hello Suzanne, thank you for sharing your feedback about our San Diego facility. We’re sorry to hear about your concerns regarding rate changes, communication, and the customer service experience you described, as this does not reflect the standard we strive to uphold. We appreciate you taking the time to bring these matters to our attention so they can be reviewed more closely. We would welcome the opportunity to connect with you directly to better understand what occurred and address your concerns. Please email us at [email protected], and a member of our management team will follow up with you promptly.
Incorrect billing, poor communication, and recurring facility lockout issues.
Business reply on Google
Hi Ryan, thank you for reaching out to us. Providing exceptional service is our top priority, and we apologize for falling short of your expectations. We understand your frustration with the autopay setup process. Regarding the billing discrepancy, we apologize for the error and any inconvenience it has caused. Please email us at [email protected] with your contact information and a manager will reach out to you. Thank you.
Significant price increase and security concerns regarding unauthorized individuals on…
Business reply on Google
Hello Joshua, thank you for sharing your experience at our San Diego facility. We’re sorry to hear about your concerns regarding rate adjustments and the issues you noted during your recent visits, and we appreciate you bringing this to our attention. Feedback like yours is important as we continue reviewing how we support our customers and maintain our properties. We’d welcome the opportunity to learn more about your experience. Please email your preferred contact information to [email protected], and a member of our management team will follow up with you promptly.
inability to access storage unit outside of limited business hours
Business reply on Google
Hi Jennifer, thank you for sharing your feedback about our San Diego facility. We’re sorry to hear about the concerns you’ve experienced with access and communication. We’d appreciate the opportunity to connect with you directly to learn more. Please email your preferred contact details to [email protected], and a manager will follow up with you shortly.
Significant rent increases and poor management communication at storage facility.
Business reply on Google
Hi Sean, thank you for taking the time to share your feedback about our San Diego facility. While we’re pleased to hear that Veronica and Luis made a positive impression, we’re sorry to hear about your concerns regarding pricing changes, communication, customer service, and facility upkeep. This is not the standard we strive to maintain, and we take your feedback seriously as we work to improve the experience for all customers. We would like to connect directly. Please email us at [email protected] with your preferred contact information, and a manager will follow up with you promptly.
Loud music played 24/7 at the storage facility is disruptive.
Business reply on Google
Hello Richard, thank you for taking the time to review our San Diego facility. We apologize and understand your concerns regarding noise levels and customer service. Our goal is always to maintain a welcoming environment for our customers, and we regret that this situation did not meet your expectations. We’d welcome the opportunity to connect with you directly to better understand your concerns. Please email your preferred contact information to [email protected], and a manager will follow up with you promptly.
The storage facility significantly increased rental rates without prior notification.
Business reply on Google
Hello Kayla, thank you for sharing your feedback. We understand how frustrating unexpected rate increases can be. While periodic adjustments may occur based on local market conditions, we strive to communicate clearly and set proper expectations. If you have any additional concerns that you'd like to address, don't hesitate to reach out.
Facility has poor access, insufficient carts, and unfair billing practices.
Business reply on Google
Hi Joe, thank you for taking the time to review our facility and bringing this to our attention. We pride ourselves on our services and high-quality standards. We appreciate your feedback and would like to further connect. At your earliest convenience, please email us at [email protected] with your contact information and a manager will reach out to you.
The business significantly increased the monthly storage rental rate.
Business reply on Google
Hello Justin, we appreciate your feedback at our Morena Storage facility, and we understand that rate adjustments can be frustrating. Our goal is to remain competitive while maintaining the quality of our facilities. At your earliest convenience, please email us at [email protected] and a manager will reach out to you.
Storage unit rent increased by ninety-three percent after four months.
Staff failed to provide promised assistance and elevator access was unreliable.
Business reply on Google
Hello Traci, thank you for sharing your detailed feedback at our San Diego facility. We're truly sorry to hear about your frustrating experience and the lack of assistance you received during your visit. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience you faced. We understand how important it is to have reliable and helpful service, especially when accessing your storage unit. We would like to further connect. At your earliest convenience, please email us at [email protected] with more information about your recent experience and a manager will reach out to you.
The business increased monthly rent without prior notification to the customer.
unexpected monthly storage fee increases after initial contract period
Frequent elevator and loading dock outages prevent access to storage unit.
Business reply on Google
Hi Joe, thank you for your feedback on our facility. We apologize for the frustrating experience you had with the storage facility. It's understandable that the repeated issues with the elevators and limited access to your storage unit have caused significant inconvenience during a crucial time of moving. We're glad to hear that our staff members, Junie and Sarah, were helpful and accommodating within their limitations. At your earliest convenience, please email us at [email protected] with more information about your visit. We look forward to speaking with you.
Business failed to honor promised military discount and overcharged monthly rent.
Unauthorized payment charged after unit was vacated
Business reply on Google
Hi Morgan, thank you for taking the time to share your feedback and for bringing this to our attention. We pride ourselves on our customer service and high quality standards, and are disappointed to hear of your recent experience at our San Diego facility. We'd like to further connect and learn more about this situation. Please send your best contact information to [email protected] and we will be in touch. Thank you.
New ownership resulted in decreased service quality and increased rental prices.