Moriah Nails & Spa
💅 Beauty & Spa · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor acrylic application caused physical injury and unauthorized overcharging.
Poor nail quality, uneven shaping, and sloppy design work.
Salon lacks hot water and fails to honor appointment times.
The nail technician performed poor quality work.
Business reply on Google
We’re truly sorry to hear that your experience didn’t meet your expectations. Your satisfaction is very important to us, and we apologize that the service fell short. We’re always working to improve and will be addressing this with our team to ensure higher quality and consistency moving forward. We appreciate your feedback and the opportunity to do better. If you’re open to it, we’d be happy to speak with you directly to make things right.
Staff refused service for minor lateness and displayed poor customer service.
Business reply on Google
Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience. While we do our best to stay on schedule and accommodate every guest, we understand how frustrating it can be when expectations aren’t met. We also apologize for the lack of communication from our staff — this is not the welcoming environment we aim to provide. We value every guest and would appreciate the chance to make it right. Please feel free to reach out to us directly so we can discuss a better experience for your niece in the future.
Nail fell off shortly after service and salon refused free repair
Business reply on Google
We truly appreciate your loyalty over the past three years, and we're very sorry to hear about your recent experience. It’s always our goal to provide quality service and ensure our clients are satisfied. We understand how frustrating it is to have a nail come off shortly after your visit. While we do have a standard 3-day policy for complimentary repairs—which helps us maintain consistency for all guests—we never want our clients to feel dismissed or unappreciated. We’re sorry that this situation led to disappointment, and we take your feedback seriously. We would still love the chance to make it right and discuss a solution that works for both of us.
Nails and toes chipped and lost jewels two days after service.
Business reply on Google
Thank you for sharing your experience with us, and we sincerely apologize for any disappointment regarding your recent visit. We always aim for our customers to leave happy and confident in their nails. Please allow us the opportunity to make this right. We would be more than happy to fix your nails and toes at no additional cost. Your satisfaction is very important to us, and we want to ensure you receive the quality and care you deserve. Kindly contact us or stop by the salon at your earliest convenience, and we will take care of everything for you. Thank you again for bringing this to our attention, and we look forward to seeing you soon!
Staff caused injury due to improper use of manicure tools.
Business reply on Google
Dear Ameer Hamza, Thank you for sharing your feedback. We are truly sorry to hear about your experience at Moriah Nails & Spa. We take these concerns very seriously as maintaining a professional, safe, and hygienic environment is our top priority. We deeply regret that you felt the service did not meet your expectations. All our tools are sterilized following strict industry standards, and we will immediately review our procedures to ensure such situations do not happen again. Additionally, we will address this matter with the technician involved to prevent similar occurrences in the future. Your feedback helps us improve, and we’d like the opportunity to make things right. Please call us at +1 602-252-2797, so we can better understand the issue and find a resolution. We sincerely apologize for your experience and hope you’ll give us another chance to provide you with the quality service we are known for. Sincerely, Moriah Nails & Spa Team
Customer developed a painful infection after receiving nail services.
dip powder nails fell off shortly after application
Customer overcharged for basic pedicure and received rude service
Technician caused physical pain and ignored requests to stop nail removal.
Poor quality nail service and unprofessional staff behavior.
Gel manicure peeled prematurely and polish was applied to cuticles.
Gel nail polish chipped and peeled within three days of application.
Staff failed to perform requested nail art and rushed the service.
Poor quality manicure and pedicure with rushed and careless service.
Staff caused a broken toe during a pedicure service.
Staff performed unauthorized services and were rough during the pedicure.
Staff rushed the service and made an offensive personal comment.