Moss Alley Motors
🚗 Auto & Repair · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused to identify a car part without a service fee.
Business reply on Google
Hello, we were not going to charge you to look at the part. We had other people ahead of you and could not drop everything to inspect the car. You could have asked us to quote the job off what the BMW dealer quoted you but you did not know what job to quote. Sorry you did not like the BMW service or ours. Good luck finding a shop that like!
Mechanic attempted to upsell unnecessary and expensive repairs.
Business reply on Google
We see one record for your Subaru 4 years ago noting a common issue with them leaking externally from Head gaskets. We advised doing a General inspection before investing in this costly repair. We are sorry you feel taken advantaged of. We have many customers who trust us for service on their cars.
customer charged for services not performed or improperly completed
Overcharged for unnecessary diagnostic services and inaccurate repair quote.
Improper reassembly and damage caused during a routine oil change.
Staff member was rude and failed to answer the customer's question.
The business charged for unnecessary testing and refused requested services.
Technicians recommended unnecessary repairs to inflate the service bill.
Business reply on Google
After reviewing your records, we see we were just informing that Timing belt was do by age, not the drive belt. Tech did not see any record of timing belt service. Tech noted hearing right rear wheel bearing noise. Again just giving information. No prices were even given, so how is this a scam? Wishing you best of luck with the car!
The business charged excessive fees and provided an inflated repair quote.
Excessive repair delays and poor scheduling and communication from staff.
The shop refused to cover labor costs for a failed repair.
Business failed to provide reasonable accommodation for a disabled customer.
The business refused to perform a tire patch on a Tesla.
Excessive labor charges for a simple serpentine belt replacement
The shop failed to perform promised services and charged excess fees.
Business reply on Google
Hello George, We can not find a record under your name. We would love to address your concerns after reviewing your file. Can you please send us a invoice number to look up? Please email us at [email protected]
The shop recommended unnecessary repairs and performed inaccurate vehicle inspections.
Business reply on Google
Gentry we see no record of your visit. When were you in?
Unnecessary repairs performed and faulty parts installed for high cost.
Business reply on Google
Hello, we see no record of your visit. All new parts come with a 12month/12,000 mile warranty
The business attempted to overcharge for services and recommended unnecessary maintenance.
Mechanic misdiagnosed vehicle and pressured customer for expensive unnecessary repairs.
The business quoted a significantly higher price than a competitor.