Motel 6 Austin, TX
🏨 Hotels & Travel · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Room has plumbing issues, pest infestation, and missing essential supplies.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the numerous issues you encountered during your stay, including the malfunctioning door lock, lack of towels and toilet paper, plumbing problems, and the presence of pests. Your experience does not reflect the standards we strive to uphold. We appreciate your positive note about the comfort of the bed, but we understand that the other concerns overshadowed your stay. Please know that we take your feedback seriously and will address these matters with our team to ensure improvements are made. If you would like to discuss your experience further, please reach out to us at [email protected]. We value your input and hope to have the opportunity to serve you better in the future. Sincerely, Team G6
Hotel refused refund despite safety concerns regarding a door gap.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. Your safety and satisfaction are our top priorities, and we are concerned to hear about the issues you encountered, including the request for a 5-star review and the gap in the door. We take your comments seriously and would like to investigate this matter further. Please reach out to us at [email protected] so we can address your concerns and work towards a resolution. Thank you for bringing this to our attention. Team G6
unsafe environment with frequent criminal activity and police presence
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your visit. It is concerning to hear about the disturbances and safety concerns you experienced, as this is not the standard we strive to uphold. We appreciate your comments about the location, but we understand that the environment around the property significantly impacted your stay. Please know that we take such matters seriously and will address your concerns with our management team to ensure a safer and more pleasant experience for our guests in the future. If you would like to discuss your experience further, please feel free to reach out to us at [email protected]. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding. Team G6
room smelled of smoke and premises had unauthorized individuals present
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. Your concerns regarding the cleanliness and safety of our property are taken very seriously. We strive to provide a comfortable and secure environment for all our guests, and it is clear we fell short in your case. We would like to investigate this matter further and ensure that appropriate actions are taken. Please reach out to us at [email protected] so we can address your concerns directly. Thank you for bringing this to our attention. Team G6
Hotel failed to honor online reservation requiring double payment
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay in Austin. We sincerely apologize for the challenges you faced with our staff's service and the booking process. It is concerning to hear that your experience did not meet your expectations, especially regarding the reservation confusion and the treatment you received during your stay. We strive to provide a welcoming environment for all our guests, and we regret that we fell short in your case. Your comments about the booking process are particularly valuable, and we will address this with our team to ensure a smoother experience in the future. If you would like to discuss your experience further, please reach out to us at [email protected]. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Best regards, Team G6
Hotel management refused to issue a refund for a canceled reservation.
Customer unable to receive a refund for unused nights
Staff refused to assist with a reservation date error.
Unsafe environment with poor hygiene and disruptive guests.
Inadequate room supplies and unprofessional staff behavior at check-in.
Staff repeatedly assigned occupied rooms and guest belongings were stolen.
Business reply on Google
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the distressing situation you encountered during your stay. Your safety and security are our top priorities, and it is clear that we fell short in this instance. We understand how alarming it must have been to find your key no longer worked and to be directed to multiple occupied rooms. This is unacceptable, and we are currently investigating the matter to ensure that such a breakdown in our system does not happen again. We appreciate your feedback as it helps us improve our services. Please reach out to us directly at [email protected] so we can address your concerns further and work towards a resolution. Thank you for bringing this to our attention. Sincerely, Team G6
Staff lied about room availability and falsified cancellation records to deny refund.
The bathroom was uncleaned with visible waste and foul odors.
Assistant manager exhibits discriminatory behavior and unprofessional conduct toward…
The motel room was dirty and located in an unsafe area.
The room was infested with bugs and staff demanded fake reviews.
Business reply on Google
Thank you for your honest feedback. We deeply regret the discomfort caused by the presence of a pest in your room. This is not reflective of the quality we strive to maintain. Please rest assured that we have taken swift action with our housekeeping and pest control teams to rectify the issue. We hope you will allow us the opportunity to make your next stay more pleasant and comfortable. Diana Collins #Team6
Unsafe environment with dirty rooms and poor facility maintenance.
The motel is unsanitary, unsafe, and in poor condition.
Poor room maintenance, noise disturbances, and unsanitary pool conditions.
The room was unclean and contained a live cockroach.