Motel 6 Indianapolis, IN
🏨 Hotels & Travel · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel uses misleading and outdated promotional photos online.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced regarding the discrepancy between the photos and the actual condition of the hotel. We understand how important accurate representations are when making a reservation, and we take your concerns seriously. Your comments will be forwarded to our team for immediate review, as we strive to ensure that our listings reflect the true state of our properties. If you would like to discuss this matter further, please feel free to reach out to us at [email protected]. Thank you for bringing this to our attention. Team G6
The hotel room was extremely dirty and appeared unsafe.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. Cleanliness and safety are our top priorities, and we are disappointed to hear that we fell short in these areas. We take your concerns seriously and would like to investigate this matter further. Please reach out to us at [email protected] so we can address your experience directly. Thank you for bringing this to our attention. Team G6
Air conditioner malfunctioned and staff refused room change or refund.
Poor room maintenance, rude staff, and malfunctioning electronics.
The hotel room and lobby were extremely dirty and infested.
Unauthorized room entry and incorrect no-show billing status
The room has unpleasant odors and missing batteries in essential devices.
The room was dirty, smelled bad, and had pest droppings.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Diana Collins #Team6
Hotel failed to provide booked ADA accessible room for disabled guests.
Staff threatened guest with a firearm and room conditions were unsanitary.
Staff evicted guests and confiscated personal belongings without explanation.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sarah Jacobs #Team6
hotel refused to refund booking for unused nights
Business reply on Google
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Sophia Miller #Team6
hotel charged for rooms despite cancellation due to safety concerns
Business reply on Google
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Sophia Miller #Team6
The motel rooms are unsanitary, noisy, and poorly maintained.
The hotel failed to return the customer's twenty dollar deposit.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y. #Team6
Room had maintenance issues, poor service, and excessive noise.
Business reply on Google
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust. Nancy Y. #Team6
Staff refused to assist a guest experiencing a medical emergency.
Business reply on Google
Hi Chantella, We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Maz K. #Team6
Unsanitary conditions, broken security, and criminal activity on the premises.
Business reply on Google
Hi Night, We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. Lilith #Team6
Unsafe environment with loud disturbances and poor room conditions.
Business reply on Google
Hi Eric, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith #Team6
The hotel room was unsanitary with pests and broken key cards.
Business reply on Google
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6