Motel 6 Jacksonville, FL
🏨 Hotels & Travel · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Room was dirty with broken outlets and a non-functional refrigerator.
Front desk staff unavailable and unprofessional regarding room access issues
Business reply on Google
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the distressing situation you encountered during your stay, especially with your family and pets involved. It is unacceptable that you were locked out of your room and that our front desk was unresponsive when you needed assistance. We understand how frustrating it must have been to involve the police to gain access to your room, and we are truly sorry for the unprofessional behavior you experienced from our staff. This is not the standard of service we strive to provide, and we will be addressing these issues with our management team to ensure this does not happen again. Your feedback is invaluable in helping us improve our services. If you would like to discuss this matter further, please reach out to us at [email protected]. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in us in the future. Sincerely, Team G6
reception staff absent for five hours preventing room access
Business reply on Google
Dear Guest, We sincerely apologize for the distressing experience you encountered during your recent stay with us. It is unacceptable that you faced such a long wait without assistance at the reception, and we understand how frustrating this must have been for you. Please know that we take your feedback seriously and are committed to improving our services to prevent such occurrences in the future. If you would like to discuss this matter further or require assistance, please reach out to us at [email protected]. Thank you for bringing this to our attention. Team G6
The hotel rooms are dirty and the area is unsafe.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. Cleanliness and safety are our top priorities, and we are disappointed to hear that we fell short in these areas. We understand the importance of having functional amenities, such as TV remotes and ice availability, and we will address these issues with our team to ensure improvements are made. Your feedback is invaluable to us, and we would appreciate the opportunity to discuss this further. Please reach out to us at [email protected]. Thank you for bringing this to our attention. Team G6
The motel room was dirty with unwashed linens and hair.
The front desk does not answer phone calls.
Hotel room had strong mold odor and refund request was denied
Room had bed bugs, broken amenities, and poor sanitary conditions.
The hotel room is dirty, poorly maintained, and lacks functional outlets.
Room amenities were missing or broken and the motel was dirty.
The motel room was filthy, stained, and had a foul odor.
The motel has pest infestations, mold, privacy issues, and safety concerns.
Business reply on Google
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay, including the noise from the expressway, concerns about safety, and the cleanliness of your room. Your feedback regarding staff conduct and privacy is also concerning, and we take such matters very seriously. We strive to provide a safe and comfortable environment for all our guests, and it is clear we fell short in your case. Please know that your comments will be addressed with our management team to ensure improvements are made. If you would like to discuss your experience further, please reach out to us at [email protected]. We appreciate your feedback and hope to have the opportunity to restore your faith in our services. Best regards, Team G6
Front desk staff hung up on the customer during an inquiry.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sarah Jacobs #Team6
The room was infested with roaches and lacked basic cleanliness.
Unresolved deposit refund and false accusations of property damage
Hotel refused check-in despite website stating eighteen as minimum age.
The motel failed to refund the deposit and provided damaged rooms.
Business reply on Google
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Sophia Miller #Team6
The room was unsanitary with broken amenities and leaking plumbing.
Unprofessional staff and poor room cleanliness and mattress quality.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sarah Jacobs #Team6
Poor housekeeping, property damage to vehicle, and frequent room changes.