Mountain Park Health Center Baseline Clinic
🩺 Health & Wellness · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient was denied care due to a minor arrival delay
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are always looking to improve for our community. Please email us at [email protected] with your contact information and more details about your experience. Thank you.
Doctor misdiagnosed a sick infant requiring emergency hospital care
Business reply on Google
Hii Ivonne, we appreciate you sharing this. We always want to provide our patients with the best care possible, therefore, we would like to learn more about your experience. Please email us at [email protected] with your contact information and more details about your visit. Thank you.
Provider dismissed developmental concerns and staff provided poor customer service.
Business reply on Google
Thank you, Christopher for bringing this to our attention. Feedback like yours helps us improve. Please email us at [email protected] with your contact information and more details so our team can follow up with you directly.
clinic refuses to schedule self-pay patients despite website policy
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are always looking to improve for our community. Please email us at [email protected] with your contact information and more details about your experience. Thank you.
staff incompetence, poor communication, and medical negligence regarding patient allergies
Business reply on Google
Hi Luisa, we appreciate you sharing about your experience. We always want to provide our patients the best care and experience, therefore, we would like to look into your experience. Please email us at [email protected] with your contact information and any other details you would like to provide regarding your encounters. Thank you.
Patient experienced excessive wait times despite arriving for a scheduled appointment.
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are always looking to improve for our community. Please email us at [email protected] with your contact information and more details about your experience. Thank you.
Clinic pressures parents to sign forms leading to potential CPS involvement
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are always looking to improve for our community. Please email us at [email protected] with your contact information and more details about your experience. Thank you.
Staff member was rude and unhelpful during a phone call.
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are always looking to improve for our community. Please email us at [email protected] with your contact information and more details about your experience. Thank you.
Staff member made inappropriate comments about a child's weight.
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are always looking to improve for our community. Please email us at [email protected] with your contact information and more details about your experience. Thank you.
Clinic refused to perform dental extraction on a child in pain.
Business reply on Google
Thank you, Karen, for taking the time to share your thoughtful feedback. We’re glad to hear that your family felt supported by our team and that your visit went smoothly. Providing timely, compassionate care and resources for our community is central to our mission. We appreciate you being part of the Mountain Park community.
unprofessional staff behavior and poor communication regarding eligibility and…
Business reply on Google
Hi Dulce, we appreciate you sharing your experience. We always want our patients to have a positive experience at our clinic, therefore, we would like to connect with you about this. Please email us at [email protected] with your contact information and anything else you would like to include about your visit. Thank you
Patient experienced severe pain and injury during a dental procedure.
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are always looking to improve for our community. Please email us at [email protected] with your contact information and more details about your experience. Thank you.
Staff member made racist and inappropriate comments during a medical appointment.
Business reply on Google
Hi Kelly, we appreciate you sharing your experience. We always want to provide our patients with the best care, and that includes a comfortable and welcoming environment, therefore, we would like to look into this and connect with your sister. Please have her email us at [email protected] with her contact information and anything else she would like to include about the experience. Thank you.
clinic sent medical referral to the incorrect department
Business reply on Google
Hi Laura, we appreciate you leaving us a review about your experience. We take patient concerns serious, as we are always striving to provide the best care to our community. Please email us at [email protected] with your contact information, so we can follow up. Thank you.
clinic staff refused to complete necessary medical leave paperwork for patient
Business reply on Google
Hi Jamillah, we take patient concerns serious, as we always want to provide the best care possible to our community. We would like to look into your experience and follow up with you. Please email us at [email protected] with your contact information and details about your visit. Thank you.
Staff refused to complete required medical documentation for work.
Business reply on Google
Hi Taylor, we appreciate you sharing your experience. We take patient concerns serious, as we always want to provide the best care possible to our patients. Please email us at [email protected] with your contact information and anything else you would like to include about your visits. We look forward to connecting with you. Thank you.
The healthcare provider was rude and unprofessional during the appointment.
Business reply on Google
Hi Gloria, thank you for your review. We take patient concerns serious and would like to look into your experience. We appreciate your mother trusting us with her primary care for the past 20 years! Please email us with your or your mother's contact information, so we can connect with you. Thank you.
Excessive wait time and lack of communication from clinic staff
Business reply on Google
Hi Estrella, thank you for leaving us a review, as we are always looking for ways to improve. We want to provide the best care possible to our patients, therefore, we would like to look into your experience. Please email us at [email protected] with your contact information and other details you would like to include. Thank you.
Staff failed to complete medical forms and refused digital delivery.
Business reply on Google
Hi Dulce, we appreciate you sharing your experience. We are always looking for ways to improve to provide the best care possible to our patients, so we would like to look into your experience. Please email us at [email protected] with your contact information and any other details you would like to include about your experience. We look forward to connecting with you. Thank you.
clinic consistently fails to submit insurance claims for patient services
Business reply on Google
Hi Jessica, thank you for sharing with us. We take our patients' concerns seriously and would like to look into this. Please email us at [email protected] with your contact information and any other details you would like to include about your experience. We look forward to connecting with you to solve this.