Mountain Park Health Center Gateway Clinic
🩺 Health & Wellness · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and unprofessional during a benefits inquiry call.
Business reply on Google
Hi Evelyn, we appreciate you sharing about your experience and would like to connect with you. We always want our patients and anyone who calls to have a good experience, therefore, we would like to learn more. Please email us at [email protected] with your contact information and anything else you would like to share. Thank you.
unauthorized text messages and poor customer service experience
Business reply on Google
Hi Abbie, we appreciate you sharing your concerns. We always want to provide the best care and experience for our patients, therefore, we would like to look into this. Please send us an email at [email protected] with your contact information and any other details you would like to include about your experience. Thank you.
Provider was dismissive and insisted on unnecessary medical procedures.
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are always looking to improve for our community. Please email us at [email protected] with your contact information and more details about your experience. Thank you.
clinic fails to process prescriptions and prescribes allergens to the patient
Business reply on Google
Hi Marquise, we appreciate you sharing about your experience. We always want to provide our patients the best care possible, therefore, we would like to follow up with you about your experience. Please email us at [email protected] with your contact information and anything else you would like to include about your visit. Thank you.
Patient reports poor medical referral outcomes and unresolved administrative issues.
Business reply on Google
Hi Marquise, we appreciate you sharing about your experience. We always want to provide our patients with the best experience, therefore, we would like to follow up with you to look into this. Please email us at [email protected]. Thank you.
Staff member was rude and dismissive regarding patient accommodation request.
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are always looking to improve for our community. Please email us at [email protected] with your contact information and more details about your experience. Thank you.
Provider refused medical documentation and dismissed serious health concerns.
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are always looking to improve for our community. Please email us at [email protected] with your contact information and more details about your experience. Thank you.
Staff were rude and the doctor refused necessary medical treatment.
Business reply on Google
Hello, we appreciate you sharing your experience. We always want to provide the best care to our patients, therefore, we would like to look into your visit. Please email us at [email protected] with your contact information and anything else you would like to include about your experience. Thank you
Poor communication and unprofessional conduct by clinic staff and providers.
Business reply on Google
Hi Victoria, we appreciate you taking the time to leave us a review about your experience. We take patient concerns serious, as we are always looking for way to improve to provide the best care for our patients. Please email us at [email protected] with your contact information, so we can look into this. Thank you.
clinic failed to call in prescribed medications for an infection
Business reply on Google
Hi Laro, we appreciate you taking the time to leave us a review. We would like to look further into your experience and connect with you. Please email us at [email protected] with your contact information and more details about your experience. Thank you.
Receptionist provided inaccurate appointment availability information
Business reply on Google
Hello, we appreciate your feedback and would like to learn more about your experience. Please email us at [email protected] with your contact information and more details about your experience. Thank you
staff incompetence and lack of management accountability regarding appointment scheduling
Business reply on Google
Please know we take all patient concerns seriously. We would like your feedback to better improve our services. Please send your information via email to [email protected] and we will gladly look into your concerns.
Inconsistent provider scheduling and unresolved prescription adjustment issues.
Business reply on Google
Sarah thank you for your honesty and your review. Please know we take all patient concerns seriously. Your feedback will be sent to our clinical managers to better improve our services.
Clinic cancelled appointment due to scheduling error regarding new patient status
Business reply on Google
Tyler please know we take all patient concerns seriously. Your feedback was sent to our clinical managers to better improve our services. Thank you.
Doctor ignored patient concerns and changed medications without informed consent.
Business reply on Google
Lela thank you for your honesty and your review. Please know we take all patient concerns seriously. Your feedback will be sent to our clinical managers to better improve our services.
clinic failed to send prescribed medication to the pharmacy
Business reply on Google
Haskell thank you for your honesty and your review. Please know we take all patient concerns seriously. Please send us an email to [email protected] with your mothers information and we will gladly look into your concerns.
Pediatrician provided unprofessional care and gave dangerous medical advice.
Business reply on Google
Gaby, thank you for your honesty and for leaving a review. Please send us an email to [email protected] with your information and we will gladly look into your concerns immediately.
clinic failed to process and fax medical supply prescription correctly
Business reply on Google
Hey Ernesto, we are beyond sorry to hear that you had such a negative experience, but we truly appreciate you letting us know! We would like a chance to address this issue, so If you have any other details about your experience that will help us improve, please let us know at [email protected].
Medical staff dismissed serious health symptoms and failed to diagnose conditions.
Business reply on Google
Hey Tabitha, first and foremost, thank you for your honesty. Please know we take all patient concerns seriously, therefore, if you could provide us with some more information, please send us an email to [email protected]
Excessive hold times and communication failures delayed essential medication refills.