Mountain View Tire & Auto Service
🚗 Auto & Repair · Granada Hills
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
New tires wore out prematurely after seventeen thousand miles.
Business reply on Google
We’re sorry to hear about your experience and appreciate you sharing your concerns. This is not the level of service we aim to provide. Please contact our Customer Service team toll-free at 1-800-297-9886, Option 2, so we can review this matter and address your concerns.
Employees stole personal items and failed to secure the vehicle hood.
Business reply on Google
Hi Bobby Covino, we appreciate your honest feedback, as we are always looking for ways to improve.
The tire sensor replacement price is significantly higher than competitors.
Business reply on Google
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
mechanic over-torqued and rounded the wheel lug nuts
Business reply on Google
Hi Mike Duncan, we appreciate your honest feedback, as we are always looking for ways to improve.
The business refused to perform a standard tire change service.
Business reply on Google
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Customer charged more than quoted price without prior explanation
Business reply on Google
We’re sorry you had a bad experience. If you could please call us toll-free at 1-800-876-6676 Option 2, we would like to discuss this matter with you. Any one of the customer service reps can be of assistance.
Business failed to honor Groupon price and overcharged for oil change.
Business reply on Google
We’re sorry to hear that you had a bad experience at our store. If you could please call us toll-free at 800-876-6676 Option 2, we would like to get some additional information Any one of the customer service reps can be of assistance.
Employees refused service to take a group lunch break.
Business reply on Google
We never want to disappoint customers. We apologize for that we did in your case. Could I get some additional details and provide further assistance? Please call us toll-free at 1-800-876-6676 Option 2. Anyone of the customer service reps can be of assistance.
Manager hung up on customer during a price inquiry
Business reply on Google
We’re sorry you had a bad experience. If you could please call us toll-free on 1-800-876-6676 Option 2, we would like to discuss this matter with you. Any one of the customer service reps can be of assistance.
Staff was rude and the final price exceeded the phone quote.
Business reply on Google
We’re sorry you had a bad experience. If you could please call us toll-free on 1-800-876-6676 Option 2, we would like to discuss this matter with you. Any one of the customer service reps can be of assistance.
Groupon customers are discouraged from visiting this business.
Business reply on Google
We’re sorry you had a bad experience. If you could please call us toll-free on 1-800-876-6676 Option 2, we would like to discuss this matter with you. Any one of the customer service reps can be of assistance.
Front desk staff was rude and refused to honor a promotion.
Business reply on Google
We’re sorry to hear that you had a bad experience at our store. If you could please call us toll-free at 800-876-6676 Option 2, we would like to get some additional information Any one of the customer service reps can be of assistance.
The final price was significantly higher than the advertised online price.
Business reply on Google
We are disappointed to learn of your experience here at Mountain View Tire and Auto Service, but will take this opportunity to improve.
Business refused services and used aggressive upselling tactics.
Business reply on Google
Pete Brinko, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please contact us at 800-876-6676 so we can understand your situation better in order to try and turn your experience around. Thank you, Mountain View Tire and Auto Service
Staff refused service for a Groupon voucher and redirected the customer.
Business reply on Google
Sharon Miranda, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We will use your comments to refine our efforts to ensure this issue does not happen again.
Excessive pricing for additional oil and refusal to perform service
Business reply on Google
Gregory G., thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.
improper repair of flat tire and aggressive upselling
Business reply on Google
Thanks for letting us know about this. We’re very sorry that you had a bad experience. Would you please give us a call toll-free at 800-876-6676 ext. 3500 so that we can get more details and provide further assistance? Any one of the customer service reps can be of assistance
The business charged significantly higher prices for tires and labor.
Business reply on Google
Thank you for the feedback. There are 2 different types of Goodyear Eagle RS-A tires in the size that you purchased. You are correct, there is a huge difference in price between the two tires. Americas Tire Company did not sell you the same tire as you purchased from us. The tires we sold to you were the correct original equipment tires that came with the vehicle. Eagle RS-A2 They have a Speed rating of 99Y. The tires you bought from ATC Eagle RS-A have a speed rating of 99V and it has completely different tire construction; they are very different tires; hence the price difference. Our price for the Eagle RS-A tire 99V that ATC sold to you is $176.00 each. The 99Y speed rated Eagle RS-A is $295.00 each. I apologize if this has created any confusion. I hope this helps explain the big disparity in prices. Perhaps we could have explained that better when you originally purchased the 2 tires from us.
poor quality brake repair and overcharging for unnecessary services
The business offers poor pricing compared to nearby competitors.