Mountainside Fitness Happy Valley
ποΈ Fitness & Gyms Β· Phoenix
Absolutely not. Iβd never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
business continued charging membership fees after cancellation request
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Brandon. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (602) 601-4747 and we'd be happy to help you out. Cheers, Mountainside Fitness
District manager exhibited aggressive and intimidating behavior toward a member.
The gym operates primarily as a debt collection agency.
facility denied access to a purchased five day pass
Business reply on Google
Randy, thank you for sharing your experience. Our 5-day pass is designed for Arizona residents, but we do offer flexible paid guest options as well. Weβd love to help get something set up for you whenever youβre ready. If you have any questions or need assistance, feel free to give us a call at (602) 601-4747.
Staff were inattentive and the membership has excessive hidden fees.
Childcare staff allowed an older child to hold an infant.
Business reply on Google
Thank you for sharing this. Weβre truly sorry for the experience you described β and we want to be very clear that childcare safety is always our top priority. We have been trying to connect with you, please contact the club directly at (602) 601-4747 and ask to speak with the General Manager. We would truly appreciate the opportunity to speak with you.
The gym is dirty and has poor management.
Business reply on Google
Thank you for providing feedback about your recent gym visit, and letting us know about this issue, Stella. We set a high standard for ourselves as Arizona's #1 fitness club, and are truly sorry to hear that we did not meet expectations. Please get in touch with us at (602) 601-4747 and we'd be happy to discuss more with you. Thank you, Mountainside Fitness
Staff member refused to issue a guest pass to potential member
Business reply on Google
Hi, Keith. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (602) 601-4747. We want to know more! Thank you,
Staff refused to honor the advertised free trial pass.
Incorrect billing information provided and inability to reach customer service
Business reply on Google
Hi, Luke. At Mountainside Fitness , we strive for perfection and are shocked to hear of your experience. Is there anything we could do to make it better? Please call us at (602) 601-4747! Thank you,
cardio machines and equipment are not cleaned regularly
Business reply on Google
Hi, Ian. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (602) 601-4747. We want to know more! Thank you,
Company refused cancellation and sent an $800 debt to collections.
Business reply on Google
We appreciate your feedback, Khris. Don't hesitate to reach out to us at (602) 601-4747 or [email protected] if you have additional details regarding your experience. We would love the chance to resolve any issues. Thank you,
Business continued billing membership fees after multiple cancellation requests.
Business reply on Google
Thank you for sharing your thoughts, Larry. We'd love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (602) 601-4747. A few of our clubs have limited hours, however, we do have a club that is less than 10 minutes away that opens at 4:30AM during the week. Thank you,
Unexpected cancellation fees and rude membership services staff.
Business reply on Google
Hello Tre, Thanks for reaching out to us. We are disappointed to hear that you had a negative experience. If you wish to speak with someone on our team regarding your concerns, please call us at (602) 601-4747 or send us a message at [email protected]. We will be sure to share your feedback with our team. Thank you,
Gym refused to honor the advertised five day free pass
Business reply on Google
We appreciate your feedback, John. Don't hesitate to reach out to us at (602) 601-4747 or [email protected] if you have additional details regarding your experience. We would love the chance to resolve any issues. Thank you,
Gym charged incorrect cancellation fees and failed to process refund request.
Business reply on Google
Hi, Andy. We are sorry to hear about your experience, but we thank you for sharing this with us. We care, and we want to make this better, please get in touch with us at (602) 601-4747. We want to know more! Thank you,
gym refuses to waive cancellation fee despite prior verbal agreement
Business reply on Google
Thank you for sharing your thoughts, Marcin. We'd love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at (602) 601-4747. A few of our clubs have limited hours, however, we do have a club that is less than 10 minutes away that opens at 4:30AM during the week. Thank you,
Manager publicly embarrassed member despite account being reinstated
Business reply on Google
We appreciate your feedback, Josh. Don't hesitate to reach out to us at (602) 601-4747 or [email protected] if you have additional details regarding your experience. We would love the chance to resolve any issues. Thank you,
Gym refuses to cancel membership and continues unauthorized recurring charges
Business reply on Google
Hi, Julesschultz. At Mountainside Fitness , we strive for perfection and are shocked to hear of your experience. Is there anything we could do to make it better? Please call us at (602) 601-4747! Thank you, Mountainside Fitness
Poor maintenance, overcrowding, and discriminatory behavior by staff and members.
Business reply on Google
Hello Ngα»―, Thanks for reaching out to us. We are disappointed to hear that you had a negative experience. If you wish to speak with someone on our team regarding your concerns, please call us at (602) 601-4747 or send us a message at [email protected]. We will be sure to share your feedback with our team. Thank you,