Move and Go, LLC
🔧 Home Services · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Moving company damaged property and items while failing to provide insurance.
Company failed to provide insurance compensation for damaged furniture and electronics.
Movers damaged wall and company failed to respond to damage claims.
Business reply on Google
Thank you for taking the time to share your experience — and I'm truly sorry it was such a disappointing one. While we're glad to hear the team was kind and helpful on-site, the damage to your wall and the lack of follow-up afterward is completely unacceptable. You absolutely deserved a prompt and respectful response when you reached out with photos and concerns. Not acknowledging or addressing the damage—especially after nearly a year—shows a clear failure in both accountability and customer care, and we sincerely regret that you've had to deal with the burden of repairs on your own. Your feedback is important and will be shared with the team to help ensure no customer is left feeling ignored or unsupported again. Thank you again for your honesty, and we truly apologize for the inconvenience and frustration this situation has caused.
Staff member blocked exit and left trash in common area
Moving crew caused property damage and failed to provide adequate service.
Movers lacked proper equipment and caused damage to furniture items.
Business reply on Google
We sincerely apologize for the experience you had during your recent move. It’s concerning to hear that our crew did not meet the expected standards, and we appreciate your feedback on their performance and lack of necessary tools. We strive for professionalism and care in every move, and it's clear we fell short. Your comments will be addressed with our team to ensure this does not happen again. Thank you for bringing this to our attention.
Theft of personal documents and property damage during a move.
Business reply on Google
We sincerely apologize for your negative experience, Breanna. Your situation is concerning, and we take these matters seriously. Please know that we are committed to resolving these issues for you as soon as possible. Your feedback is invaluable and will help us improve our services. Thank you for bringing this to our attention.
company failed to provide insurance compensation for damaged antique furniture
Business reply on Google
We sincerely apologize for the experience you’ve had, Angela. It’s unacceptable that you’ve faced these issues with your claim and we understand your frustration. Please know that we take these matters seriously. We will investigate your situation and work towards a resolution as soon as possible. Thank you for bringing this to our attention.
The moving company failed to communicate or arrive on the scheduled date.
Business reply on Google
Thank you for your feedback, and we sincerely apologize for the negative experience you had. We understand how frustrating it must have been to deal with rescheduling and the lack of communication on moving day. This is not the level of service we strive to provide, and we will use your comments to improve our processes. We truly regret not meeting your expectations and hope we can make things right in the future.
Movers left items behind and caused damage to the apartment flooring.
Business reply on Google
We sincerely apologize for the disappointing experience you had with our company. This is not the level of service we strive to provide, and we deeply regret the issues you encountered, including the incomplete move, damage to your flooring, and lack of communication. Your feedback is incredibly important to us, and we will thoroughly investigate this matter to ensure accountability and improvement. Please reach out to us directly so we can address your concerns and work towards making this right. Your satisfaction is important to us, and we regret falling short of your expectations.
Movers abandoned the job and damaged the flooring during the move.
Business reply on Google
We deeply apologize for your disappointing experience. This is far below the standard of service we aim to provide, and we regret the frustration and inconvenience caused to your mom and your family. The incomplete move and damage to the flooring are unacceptable, and we will investigate this situation immediately to ensure it is addressed. Please contact us directly so we can work towards resolving this issue and making things right. Your feedback is vital, and we truly regret letting you down.
Movers damaged flooring and failed to transport all household items.
Business reply on Google
We are truly sorry to hear about your negative experience. This is absolutely not the level of service we strive to provide, and we sincerely apologize for the incomplete move and the damage caused. We understand how frustrating and stressful this must have been for your family, and we take full responsibility for addressing these issues. Please reach out to us directly so we can investigate this matter thoroughly and work towards a resolution. Your feedback is invaluable, and we deeply regret falling short of your expectations.
Customer reports theft of a significant item during a move.
movers damaged walls and company failed to provide promised repair services
Movers damaged property and staff engaged in unprofessional, harassing behavior.
Company caused significant delays and failed to compensate for damaged furniture.
movers lost equipment parts and assembled furniture incorrectly
Moving company failed to show up for scheduled appointment
Movers arrived late, damaged furniture, and failed to provide adequate compensation.
moving company cancelled service on the day of the move