Move Logistics Inc.
🔧 Home Services · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer service failed to follow up regarding missing moving boxes.
Movers damaged a television and failed to report the incident.
Company changed move date without confirmation and refused deposit refund.
Business reply on Google
I reviewed all communication and you actually admitted to not confirming dates. Kenneth still tried to take care of you with dates you now needed even though we were now put in a position of paying overtime to employees to complete your move with your mistake on dates. You however have the right to your opinion and moving forward we will continue to offer our clients with the 5 star services we've provided for almost 40 years and counting. We wish you well with your new choice of movers and truly hope you have a good experience with them.
Moving company overcharged, held items hostage, and damaged property.
Business reply on Google
Hi Elishia, We take all customer feedback very seriously and are committed to providing transparent and professional moving services. However, we are unable to locate any records related to your move in our system. Please reach out to our office at (210) 942-0357 so we can address your concerns directly and work toward a resolution. Our goal is always to ensure a smooth and stress-free moving experience for our customers. - Move Logistics Inc.
Movers damaged furniture and refused to honor insurance claims.
Movers arrived but refused to perform the requested moving services.
Moving company abandoned the job and left business property unsecured.
Owner disputed move scope and overcharged for services not provided.
Business reply on Google
Ms. Grant, As a small family owned business, we take every review and customer experience very serious and personal. If you read some of our reviews you will see that we have a great reputation in the San Antonio area. We are constantly learning as a company, and all feedback is welcome. I wanted to address a few of the complaints towards our company, as I do not feel your assessment was fair or accurate. You called our company the day of your move around 10am wanting to be moved the same day. Despite the extremely short notice of this request we were able to rearrange our entire schedule and had a crew to you by 1:30pm. When my movers arrived, there was no furniture as you stated, but there was still several hours left of packing needed. The assessment you gave us of a ‘few odds and ends’ was not accurate and you were not ready to be moved when we arrived. I offered to have my men assist with the packing since you stated the owner of the home needed you out that day. We did not up-charge you any fees on the rate we initially gave you. It was an hourly rate from the beginning. You told me that you were not willing to pay for any time spent packing and asked us to come back later or
The company quoted a significantly higher price than a competitor.
Unsecured moving blanket flew off truck into traffic on highway
Business reply on Google
Thank you for bringing this to our attention. Safety for our employees and the public around us is our highest priority. We will be looking into this matter immediately. Respectfully, Management
Staff displayed unprofessional behavior and poor attitudes during the service.
Business reply on Google
Mr. West, I want to first confirm that you have the correct company as i do not show any records of your move in our system which is updated daily. There are companies that have a similar name to ours. I have personally looked into this review and want you to know that, as owner of Move Logistics, I do not take poor reviews lightly. Please contact me personally at 210.860.9686 as I would love to look into this further. I am the sole owner and I do not recall speaking to anyone regarding this matter. I hope to hear from you soon. Thank you.