MoveBright Moving and Storage

Business reply on Google

Sam, thank you for your review and for taking the time to discuss your experience with us over the phone. We truly appreciate your feedback and the opportunity to talk through the concerns you raised. As we discussed, there were learning points for both sides, and we value the insights you shared to help us improve, just as we hope our suggestions for future moves were helpful to you. Since we provided labor-only service and loaded the trailer with other parties involved in the process, we cannot assume full liability for the issues encountered. However, we’re committed to addressing the points raised and ensuring better attention to detail moving forward. We’re glad you felt our conversation was productive and that we could agree on steps to improve for next time. Thank you again for your honesty. We hope to have the opportunity to serve you better in the future.

Business reply on Google

Response to Customer Review Thank you for your feedback and for providing additional details about the sofa. We’d like to respectfully address your review and clarify several points to provide context. Our estimate specified an arrival window of 8:30 AM to 10:00 AM, and our records show the crew arrived at 9:21 AM, within the agreed timeframe. We’re sorry for any confusion, but we’re unclear about the extra expense mentioned, as the arrival was on time. Regarding the crew’s performance, we understand your concern about one member appearing less active. Due to the long walk at the property, one crew member was stationed at the receiving end, which may have made him less visible. All crew members contributed, and we appreciate the $50 tip you provided, which suggests some satisfaction with their efforts, making the 1-star rating feel inconsistent. Additionally, your comment that the crew “didn’t follow any requests wherever I wanted to put things” seems inconsistent with the tip provided and is not characteristic of our company or Bill and Larry, who have been with MoveBright for years and are trained to prioritize customer instructions and satisfaction. We did not receive photos of

Business reply on Google

Hi Elle, we've search our system for a customer under your name and cannot find anything. We've also asked our office and our movers if they have any idea who this may be. Could it perhaps be under another name? If so, we apologize if we missed any communication from you involving your experience. We're also unaware of any claims recently filed that coincide with the activity mentioned in your review. We take matters like this extremely serious and seek to address them long before bad reviews are posted. Please contact our office at 904-707-MOVE, we would love to hear exactly what went wrong and how we could remedy the situation.

Business reply on Google

Alek, Thank you so much for your business. While we strive for 100% customer satisfaction, we are in an industry where that is extremely difficult to do. We apologize for the mix up with your items left in storage and any inconvenience that may have caused. We ran out of wardrobes and should have purchased more wardrobes while packing the clothes in Arizona. That is completely our fault and our guys have been coached up on this matter. We would respectfully disagree with the “thousands in damages” claim. We reviewed all of the pictures you submitted and found many of the items were previously damaged as evidenced by the corrosion. One item even had glue substance from a previous repair. The Tempur-Pedic mattress was placed in a mattress bag in your presence and loaded horizontally as you requested both in and out of storage. We specifically had management supervise the transport of this mattress. Nevertheless, we sought to compensate you an amount above what we are contractually obliged to for all alleged damages to ensure your satisfaction. We appreciate you choosing MoveBright and will continue striving to provide better service!