Movers & More llc
🔧 Home Services · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Movers damaged furniture and failed to address the issue.
Business reply on Google
We’re sorry to hear you feel this way on the day of the move. It was brought to our attention that a table was damaged by the moving crew. At that time, we asked if there was anything else damaged and were told there was not and that the service overall was good. We also have text messages and photos confirming that the table was the only item reported. We understand you are now saying additional items were damaged that were not brought to our attention at the time. While I was not personally able to come out and inspect the table, our team has reached out to you to discuss the situation and work towards a resolution. We take these matters seriously and hope to resolve this as soon as possible.
Movers damaged furniture and ghosted the customer regarding compensation.
Business reply on Google
We’re sorry you feel this way and take concerns like this seriously. On the day of the move, the only damage reported to us was a table. At that time, you confirmed that the rest of the service went well and that no other items were damaged. We have text messages and photos from that day, documenting the table that was reported. Regarding the inspection, I did inform you that I had a family emergency and would need to reschedule. Since then, our team has attempted to reach out to discuss the situation and work towards a resolution. We understand your frustration and remain willing to communicate and resolve the matter. Please contact us directly so we can move forward and address this properly.
Company failed to perform service and refused to provide a refund
Business reply on Google
I apologize that we were not able to move your spa. I kept you informed every step of the way. I was on an out of state job when I received your text to send a refund. Before I could respond you filed a dispute with Venmo and the refund was resolved. Again I apologize for whatever inconvenience it may have caused you.
movers damaged furniture and failed to complete the move
Business reply on Google
Sir,Let’s just be real about the matter.This whole situation is about being charged for extra time.You had way more stuff then you originally listed when you booked.No company is perfect but we are known to provide quality services.My guy said these items was already in this condition and I believe them.They have been with us for years and wouldn’t risk losing their job.
Movers damaged furniture and failed to assemble beds correctly.
Business reply on Google
We have done a job for you 3 times and have always provided quality services.Your son bed wasn't stable but we did our best to reassemble it and your time was up so we didn't reassemble your daughter bed.We had already gave you a discount and you wasn't going to pay for extra time.
Company cancelled move and failed to return the deposit.
Business reply on Google
We apologize for your inconvenience.As I explained to you at the time of the cancellation your crew was experiencing COVID symptoms and we did not have another crew to replace them.We take COVID very serious.Your deposit has been sent back to your credit card company,So contact them about it.Hopefully you amend the review as you said.
The moving company failed to show up for the scheduled appointment.
Business reply on Google
I have checked my phone log and schedule and you didn’t book with us.wrong company.
movers failed to arrive and did not communicate cancellation
Business reply on Google
I apologize for your inconvenience.Your was having Covid symptoms and we didn't have another crew.