Movie Bistro
🎬 Entertainment · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to check theater for patrons before locking up
Business reply on Google
This is concerning to hear, Nicole. We are forwarding this to the appropriate team right away and will look into this further. Please drop our team a message at cinemark.com/contact-us or 1-800-CINEMARK so we can look into this immediately. Thank you for bringing this issue to our attention.
Kitchen was closed without prior notification to customers.
Business reply on Google
Thank you for your feedback, Claire. We always want to be your go-to movie theatre. We're disappointed to hear we missed the mark. We would appreciate it if you’ll share comments with us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your experience and improve.
Long wait times due to understaffed concessions counter
Business reply on Google
We're very sorry to hear that you didn't have the best experience with our team, Liz. Providing excellent customer service is our top priority here at Cinemark. Please reach out to us at 1-800-CINEMARK or cinemark.com/contact-us so we can learn more about your visit and address the situation directly.