Moviehouse & Eatery by Cinépolis SW Austin

Management refused to exchange tickets for an incorrect date

unsafe food handling for celiac disease and poor facility maintenance

Damaged theater seating and poor quality food served cold

Server was rude and dismissive regarding a customer peanut allergy

Food order took over an hour to arrive at the theater.

Server ignored table, failed to deliver drinks, and added unauthorized charges.

poor service and unclean theater conditions

Food order was never delivered and restrooms lacked basic supplies.

Staff refused to serve more than three alcoholic drinks.

Servers repeatedly ignored the customers while taking orders from others.

Slow service, billing errors, and poor facility maintenance.

found a cleaning rag inside the food bowl

Server spilled wine and failed to clean up glass or mess.

waiter failed to provide requested drinks and service

Significant delays and poor food quality during movie theater dining experience.

The customer experienced poor service at the theater.

Inconsistent drink delivery times and disruptive noise from other patrons.

Poor facility cleanliness, cold food, and unhelpful management response.

Significant service delays and unauthorized charges added to the final bill.

Dirty seats, slow service, and cold food served late.