Moving Forward
🔧 Home Services · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business uses wasteful and annoying marketing materials on residential doors.
Business reply on Google
Stop trying to get points for Google by post a one star. If you dont want it throw it away.. life can be simple as that as well. HAVE A GREAT DAY giving one star
Company intentionally delays moving jobs to increase final billing costs.
Movers damaged furniture and provided inadequate compensation for the loss.
Business reply on Google
Reviews are not misleading. Some people are harder to please then others. Some people have unrealistic expectations. Some, no matter how you try to resolve a situation. They would rather argue then find a solution. Some would rather try to make you look bad instead of finding a solution. You have a great day!
Company overcharged, left items unfinished, and damaged property.
Business reply on Google
Thanks for your feedback. If you have a complaint our number is 210-589-2719 & we can discuss this matter. Thieves we are not as your household belongings should be packed up. We are not responsible as it states on our contract we pick payment before we unload. If you are unaware of the please make sure you read the contract. Have a good day.
Movers were inefficient, left items behind, and took excessive time.
Moving company damaged property and refused to provide adequate compensation
Business reply on Google
Do apologize for your experiance. You did tell me you were in your feelings about the smoker. You pretty much told me you wpuld modify review if I gave you more money. These are your honest feelings. Would not want you to erase them over more money. O have been communicating with you. Not hiding thru text. I answer phones 7 days a week.
The company overcharged for hours not worked and refused a refund.
Business reply on Google
I am sorry you feel this way. My name is Robert Williams. I work on the trucks too. You see my name in the reviews alot. Some of you are very hard to please, very difficult to deal with when everything is completely explained to you. You call me dishonest? How do I survive 11 years in business for all to leave any review you would like. Truly apologize you feel that way..
Movers abandoned the job, left items unassembled, and damaged property.
Business reply on Google
If there was a problem you should call the office. Thank you for the review as this matter could of been handle differently. If you have a complaint the phone lines are always open. Now you may not get the answer you want to hear but we did give good service. I can talk to the crew that handle your household goods. For the record the clock does not stop even if you go on base it is up to the customer to get their badges before hand. Thank you for the kind feedback. Have a good evening.
Movers worked slowly and failed to complete the requested job.
Business reply on Google
If you had an issue, It would be nice to know when it is going on at the time so we can handle it. Guess there was a lack of communication on both parties.
Customer overcharged due to unexpected three-hour minimum billing policy.
Business reply on Google
Really sorry you feel that way. We did give you a full 3 hours. I did explain to you it was by the hour with a 2 hour minimum. Both apartments you had were on the 2nd floor. Long walkway. You can not go into Walmart walk out with $1,000 tv and you try to give $500. I pride myself on the services we provide. As you see in reviews. I am on jobs too. Hope you have a better day.
Final moving costs exceeded estimate and property was damaged during transport.
Business reply on Google
Sir, you are a person that orders a whole meal. Eats everything on the plate, lick your fingers. Then turn around and say you don't like the food. Listened to you curse me out for over 30 minutes. Never said a disrespectful thing back to you. How can you receive services, give a tip. Then say you didn't like it? Damages are being taken care of but you are still not satisfied. I asked you what you wanted. You said "I don't know".
movers damaged television and failed to provide reimbursement
Business reply on Google
We do have claims process. We apologize for the inconvenience
movers arrived early, worked slowly, and charged more than quoted
Business reply on Google
Thank you for your feedback.
Company failed to honor the quoted price for junk removal services.
Business reply on Google
We do apologize for the inconvenience of the miscommunication between the office & team member. We would of gladly took care of it at the time of the process. We are strong in taking care of the customers needs. Sorry for any misunderstanding.
The company overcharged for a short distance move.
Business reply on Google
Thank you for your feedback.
The moving company repeatedly delayed the appointment causing missed storage access.
Business reply on Google
So sorry for the inconvenience we did offer a discount which you did accept. We always availability. People say they have a one bed then when we show up it is a 3 bedroom house. Thank you for your feedback.
Movers damaged walls, lost furniture, and abandoned the job mid-move.
Movers arrived late, worked slowly, and demanded additional cash payments.
Movers were unprofessional, slow, and abandoned items on the curb.
Movers broke a television and overcharged for the travel time.