MT Nail Studio

Business reply on Google

Good afternoon, Thank you for taking the time to share your experience. After reviewing our camera footage, it appears there was a misunderstanding regarding the use of our pedicure chairs when they are not being used for a service. We do ask that guests who are not receiving a pedicure remain in our designated waiting area rather than sit in the pedicure chairs. Our pedicure chairs are reserved exclusively for clients receiving pedicure services. This also helps reduce unnecessary wear on the chairs, as their mechanisms are prone to damage from frequent everyday use. At the time our staff member approached you, there was no indication communicated to our staff that you were considering receiving a pedicure. Had that been mentioned, our staff would have been happy to assist you with selecting a service. Instead, when you were asked to move to the waiting area, you questioned the policy and referenced being allowed to sit in pedicure chairs at other salons. While we understand that other salons may operate differently, we respectfully ask guests to follow the policies we have established for our own space and equipment. We also understand that you felt our staff member’s tone was ru

Business reply on Google

Jennie, Thank you for your feedback and for your kind words about our staff. We would like to provide some additional context regarding your visit. You came into the salon specifically to address one lifting nail that was not originally done by our salon. Per our salon policy, repairs are performed in conjunction with a manicure service, which was explained at the time of your appointment. At the start of your service, your natural nails already had some unevenness in both length and shape. During the appointment, you specifically requested that we not cut or shorten your nails because you wanted to preserve the existing length. Because of this, we performed only minimal shaping, as correcting the unevenness would have required filing away more length than you wished to lose. Additionally, two coats of top coat were applied to seal and protect the nails. Depending on the natural nail shape, lighting, and viewing angle, the added thickness from the top coat can sometimes make minor variations appear more noticeable in photos. We also instruct our technicians to confirm that clients are happy with their nails before proceeding to checkout. Before payment, your technician showed you t

Business reply on Google

Metty, We are sorry to hear that you felt your service was rushed. When you initially called asking for availability at 4:00 PM, our receptionist informed you that we only had one technician available at that time and that she already had another appointment arriving shortly afterward. Despite the tight schedule, we still accommodated your appointment and completed your requested service. Regarding communication concerns, we always ensure that there is at least one fluent English-speaking staff member present in the salon specifically to assist clients whenever needed. At any point during your appointment, you had the opportunity to pause the service and speak with our receptionist if you were uncomfortable or dissatisfied with your experience. After reviewing the camera footage, your nail technician, Mai, repeatedly checked in with you throughout the appointment and asked whether you were enjoying the service. Although your body language appeared uncertain, you verbally confirmed that everything was okay. Despite so, Mai had repeatedly paused your service to ensure it is to your liking. You mention that you had asked for gel extensions, but received gel-x extensions instead. At ou

Business reply on Google

Hi Megan, thank you again for giving our studio a try and for taking the time to share your feedback. We’re glad you enjoyed the space and liked how your Gel X set turned out initially. Regarding the heat sensation during the curing process, that feeling can sometimes occur during gel services due to the chemical reaction that happens as the gel cures under the UV/LED lamp. The intensity of that sensation can vary depending on factors such as nail sensitivity, the condition of the natural nail, and repeated interruption of the curing process before the gel is fully set. Gel X does require proper curing for the product to bond correctly and ensure the best retention possible. If the hand is repeatedly removed from the lamp early, it can sometimes affect how fully the product cures and may contribute to lifting afterward. That said, we completely understand your frustration and are truly sorry the experience did not meet your expectations. We genuinely appreciate your feedback, as it helps us continue improving both our services and communication moving forward.