Muscular Moving Men

Business reply on Google

Hi Laura, we're very sorry to hear about your experience. This is certainly not the level of service we strive to provide. Would you mind sending us your contact information so we can identify which move you're referring to? We'd like to connect with you directly, better understand what happened, and do everything we can to make this right. We look forward to hearing from you.

Business reply on Google

Ryan, we're sorry to hear about your experience and understand how frustrating an unexpected delay can be. This is not the level of communication or service we strive to provide. Our Customer Experience team has been notified and will be reaching out to you directly to discuss your concerns and work toward a resolution. We appreciate your feedback and the opportunity to make this right.

Business reply on Google

Marlie, thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced. We have already notified our Customer Experience team regarding your concerns, and a representative will be reaching out to you directly to discuss the situation and assist further. Thank you for your feedback.

Business reply on Google

Thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced. Our Customer Experience Manager has been notified of your concerns and will be in touch with you shortly. We understand how upsetting it is to deal with missing items, damaged belongings, and difficulty getting updates. Thank you for your patience as we work to review the situation and assist you further.

Business reply on Google

Karen, we are very sorry to hear about your experience and understand how upsetting it must be to have sentimental items missing, especially something as meaningful as your boys’ scrapbooks. This is absolutely not the experience we want for our customers. Our customer service team has been notified and would like the opportunity to look further into this matter and work toward a resolution with you. We also apologize for the lack of communication you experienced throughout the process. Thank you for bringing this to our attention.

Business reply on Google

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and inconvenience you encountered during your move. That is not the level of service we aim to provide, and we understand how upsetting this must have been, especially during an already stressful time. We’ve forwarded your feedback and all related details to the appropriate management team for review. They are currently looking into what occurred and will be reaching out directly to address your concerns and follow up appropriately. We appreciate you bringing this to our attention, as feedback like this helps us identify areas that need improvement and ensure situations like this are handled better moving forward. Thank you again for your patience, and someone from our team will be in touch shortly.

Business reply on Google

Hello Lindsay, We are truly sorry to hear about your recent experience with our moving services. It's deeply concerning to learn that only one mover handled your heavy furniture, resulting in significant damage. This falls far below the standard of care and professionalism we strive to maintain. We apologize for the inconvenience and frustration this has caused you. Your feedback is important to us, and we take it very seriously. We are currently investigating the situation to understand what went wrong and to ensure that such issues are prevented in the future. We also apologize for any misunderstanding or inadequacy related to the insurance coverage you purchased. We understand how important it is to feel confident that your belongings are protected, and we regret that we did not meet your expectations in this regard. Please reach out to us directly so we can discuss the details of your claim and work towards a resolution that you find satisfactory. Your satisfaction is important to us, and we are committed to making things right. Thank you for bringing this matter to our attention.

Business reply on Google

Brad, we're deeply sorry for your experience and the distress caused. This is unacceptable and not reflective of our standards. Please contact our customer service so we can address this and make it right for you.

Business reply on Google

Hi, Sterlin. We are thrilled to learn that you had a positive experience with us!

Business reply on Google

Hi Brooke, Thank you for sharing your detailed feedback. We're genuinely sorry to hear about your experience and deeply regret the distress it has caused you. Your review highlights several serious issues, and we want to address them as best as we can to prevent such occurrences in the future. Firstly, we sincerely apologize for the damage to your belongings, especially those with sentimental value. This is not the standard of service we strive to provide, and we understand how upsetting this situation must be. Regarding the team of movers, packing materials, and other logistical issues you mentioned, it's clear we fell short of our promises. We are taking your feedback very seriously and will be reviewing our processes and employee conduct to ensure this does not happen again. We understand the impact of this experience on you and your possessions. Please reach out to our customer service department directly so we can work towards a resolution. We are committed to making this right and addressing your concerns fully. Thank you for bringing these issues to our attention. We appreciate your patience and hope to restore your trust in our company.

Business reply on Google

Hi Eme, Thank you so much for taking the time to share your feedback. I'm really sorry to hear that you had an issue. We genuinely care about your experience and want to make things right. Please know that we’re already on it and will be reaching out to you to sort this out. In the meantime, if you’d like to talk to someone right away, please give our office a call at 602-923-6400. We're here to help. Thank you for your patience and understanding. We appreciate you bringing this to our attention and giving us the chance to improve.