Nail Boss
💅 Beauty & Spa · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Technician caused injury and applied incorrect nail polish color
Business reply on Google
Thank you for sharing your feedback, Timmy. We sincerely apologize for the incorrect color and for the discomfort and bleeding you experienced during your manicure. This is not the experience we want for our guests. Please contact Nail Boss or stop by the salon so we can personally address your concerns and make things right. We’d also be happy to offer you a special offer on your next visit. We truly appreciate the opportunity to make this right and serve you better. 🙏 — Nail Boss Team
Poor appointment management and failure to deliver requested nail design
Business reply on Google
Dear Vee Basilone, Thank you for sharing your experience. We are truly sorry to hear about what happened, especially since it was for such an important occasion as your engagement photos. However, after carefully reviewing your feedback, we believe this review may have been posted to the wrong salon. The details described do not reflect the experience we strive to provide to our customers. If this review was intended for another business, we would greatly appreciate it if you could verify the salon name and update your review accordingly. We would also love the opportunity to welcome you to our salon in the future so you can experience the level of service we take pride in providing. Thank you for your understanding, and we wish you all the best.
Technician was rude, rushed the service, and left skin damaged.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
The business charged an excessive price for a manicure and pedicure.
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
The customer felt the price charged for the nail set was excessive.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Rude owner and unprofessional staff behavior toward customer.
Business reply on Google
Hi, I would like to extend to you most sincere apologies regarding the recent issues with our services. I would be unhappy if I were in the same situation as well. Please give us a call back when you are available. We will be appreciated and happy to make you happy again.
The business charged an excessive price for basic nail designs.
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
salon refuses to perform fills on work done by other businesses
Business reply on Google
Hi, I would like to extend to you most sincere apologies regarding the recent issues with our services. I would be unhappy if I were in the same situation as well. Please give us a call back when you are available. We will be appreciated and happy to make you happy again.
The nail polish quality is poor and chips within one day.
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
Poor nail quality, uneven shaping, and unprofessional staff conduct.
Lash technician caused eye irritation and failed to follow style instructions.
Nails fell off after eight days despite the high cost.
Staff displayed unprofessional behavior and poor management practices.
business requires booking via instagram instead of phone
Customer refused service after questioning an excessive charge for a fill.
Inconsistent and high pricing for nail services.
Inconsistent pricing and poor quality nail service with rude staff.
Excessive noise and mediocre quality of nail services provided.
The service price was considered excessive for a basic manicure.
Staff refused service to a returning customer during business hours.